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Added 26 mins ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 26 mins ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 26 mins ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful…
Added 26 mins ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
Minimum 5–8 years’ experience with and knowledge of Project Management concepts, including:
Added 26 mins ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
Minimum 5–8 years’ experience with and knowledge of Project Management concepts, including:
Added 26 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 26 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 26 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 26 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 26 mins ago
Project Manager/Leader - Senior - RQ00766
S M Software Solutions Inc
Toronto, ON
Full-time
Minimum 5–8 years’ experience with and knowledge of Project Management concepts, including:
Added 26 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 26 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 1 hour ago
Reproductive Health Manager
Yemen HR Consulting
Aden
Full-time
The Reproductive Health (RH) Manager leads the implementation of IRC Yemen’s reproductive health portfolio at community level, through mobile health teams, static health facilities and…
Added 2 hours ago
Sourcing Specialist
BGIS
Edmonton, AB
Full-time
…multitude of Sourcing projects ranging from RFXs, contract management reviews and other supply chain management initiatives. Key activities include but are not limited to client account…
Added 2 hours ago
Project Manager
Amyantek
Toronto, ON · Greater Toronto Area, Canada
Contract
Manage project portfolio activities, stakeholders, vendors and client engagement
Added 4 hours ago
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
$55,000 to $80,000 CAD / year
Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 8 hours ago
Marsh Human Resources Manager (Fixed Term)
NAAAHR
Niagara-on-the-Lake, ON
Temporary
As a Marsh Human Resources Manager, you will coach, support and advise People Managers, aiming to develop and enhance the quality of people management throughout the colleague lifecycle.…
Added 8 hours ago
Account Manager
Inter Cosmetiques Inc.
Toronto, ON · Scarborough, ON
Full-time
Role Description This is a full-time, on-site Account Manager role based in Scarborough, ON. The Account Manager will manage a portfolio of client accounts, serving as the primary point of…
Added 10 hours ago
Manager, Assurance and Accounting
ACCA Careers
Kamloops, BC
Full-time
Deliver industry and technical expertise in audit and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 10 hours ago
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 16 hours ago
Sales Account Manager (Healthcare Market Research)
iData Research
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
As our client base grows, we are seeking a skilled and high energy Senior Sales Account Executive to lead client relationships, drive project execution, and contribute to the continued…
Added 21 hours ago
Account Manager
Constant C Technology Group Inc.
Winnipeg, MB
$60,000 to $70,000 CAD / year
Full-time
Be the client's advocate inside Constant C. When something needs attention, you bring it to the service manager with the facts and see it through.
Added 23 hours ago
Senior Manager, Tax
ACCA Careers
Vancouver, BC
Full-time
Deliver industry and technical expertise relating to taxation and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 1 day ago
CAREERS
Cameron Stephens
Toronto, ON
Full-time
…working closely with Origination, Underwriting, Investment Management, and Executive Leadership to optimize deal execution, pricing, investor placement, and portfolio growth. This role is…
Added 1 day ago
Business Development Manager
Scott Construction Group
Toronto, ON
Full-time
Scott Construction is a well-known and trusted General Contractor & Construction Manager based in Western Canada. With offices in Burnaby and Toronto, Scott has been providing construction…

Closed listing

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Closing date: Mar 18, 2027
Posting language: English
Posted: Sep 19, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

About employer

More about this job

Responsibilities

Manage and grow a portfolio of commercial client accounts by serving as the primary point of contact and overseeing various facility services. Ensure service quality through routine inspections and coordinate with independent service providers to resolve issues and maintain client satisfaction.

Requirements

Requires 2+ years of B2B account management and client retention experience, preferably in building or facility management. Must possess a valid BC driver's license, a vehicle, and strong technical skills in maintenance and repair.

Skills

Account Management
Project Management
Vendor Coordination
Quality Control
Issue Resolution
B2B Account Management
Facility Management
Client Retention
Microsoft Office
CRM Database
Technical Troubleshooting
Organization
Multitasking
Communication

Benefits

Medical Insurance
Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
B2B
Account Management
Project Management
Janitorial Services
Landscaping
Maintenance
CRM
Client Retention
Vendor Management
Commercial Accounts
Building Maintenance
Quality Assurance
Site Inspections
Microsoft Office

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