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Added 2 hours ago
Independent Sales Representative – Optical Specialty Channel (US and Canada)
VALLON
Blind Channel, BC
Full-time
We are seeking an experienced Independent Sales Representative to represent VALLON sunglasses within the optical retail channel. This role is focused on using existing experience and…
Added 2 hours ago
Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Montreal, QC
Full-time
Added 3 hours ago
Outside Sales Representative KIRKLAND, QUEBEC
WECO Electrical Connectors
Kirkland, QC
Full-time
As a member of the sales team, the person reporting to the CEO, will be part of the company’s significant growth and acceleration initiatives.
Added 4 hours ago
Commercial Modular Sales Representative
Chaparral Industries Inc.
BC · British Columbia, Canada
Full-time
Chaparral Industries is seeking an experienced Commercial Modular Sales Representative to join our team in Kelowna.
Added 7 hours ago
Powersport Sales Service Advisor & Parts Representative
Kerr's Chain Saw Ltd
Bathurst, NB
Full-time
Added 9 hours ago
Retail Sales Representative
Advantage Solutions
Winnipeg, MB
$20 to $23 CAD / hour
Full-time
We are hiring a Retail Sales Merchandiser who can work effectively with store management
Added 9 hours ago
Contract Inside Sales Representative
Performance Food Group
Milton, ON
Contract
Added 10 hours ago
Sales Development Representative
Actalent
Calgary, AB
Other
We’re looking for a highly motivated Entry-Level Sales Development Representative to join our team and help us advance the careers of skilled professionals doing impactful work. Building…
Added 10 hours ago
Sales Representative
Ecoversity
Success, SK
Full-time
Added 13 hours ago
Counter Sales Representative
Reliable Parts Ltd.
Winnipeg, MB
Full-time
Reliable Parts is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance…
Added 14 hours ago
Outside Sales Representative
The Acquisition Group
Edmonton, AB
Full-time
We're hiring sales representatives to represent our client, TELUS, through direct residential sales across Edmonton. Whether you're starting your career or looking for a fresh opportunity,…
Added 15 hours ago
Sales Representative / Representant de vente - Tracadie
The Linq Agency
NB
As a Sales Ambassador at The LINQ Agency, you’ll be the friendly and enthusiastic face and voice representing our client’s brand including financial products and services inside retail…
Added 17 hours ago
Senior Strategic Sales Development Representative
Open Text Corporation
Waterloo, ON
Other
Added 22 hours ago
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
Full-time
Added 1 day ago
Sales Representative
Intellitix
Canada
Full-time
We are seeking a dynamic and results-driven Sales Representative to drive revenue growth and build strong relationships with event orga
Added 1 day ago
Senior Outside Technical Sales Representative – U.S. Business Development
Absolute Gauge Technologies
Toronto, ON · Scarborough, ON
From $100,000 CAD / year
Full-time
…a highly motivated and experienced Senior Outside Technical Sales Representative to expand…
Added 17 days ago
Sales Development Representative
Actalent
Toronto, ON
Other
We’re looking for a highly motivated Entry-Level Sales Development Representative to join our team and help us advance the careers of skilled professionals doing impactful work. Building…
Added 1 day ago
Retail Sales Representative - Halifax Shopping Centre
Jobbe
NS · Nova Scotia, Canada
$18.15 CAD / hour
Full-time
Retail Sales Representative - Full-time 35 Hours/Week Eastlink Designated Office: Eastlink Retail Store 7001 Mumford RoadHalifax NS B3L 4N9 This position is 100% working from the retail…
Added 1 day ago
Chemicals sales representative
G&J Resources Inc
Markham, ON
Full-time
Added 5 days ago
Account Representative- Sales Training Program (Montreal) October 2026
CDW
Montreal, QC
Full-time
Added 1 day ago
Technical Sales Representative - Laval
East Penn Canada: Backup Power Division
Montreal, QC
Full-time
…solutions provider serving essential industries across Canada. Our sales team supports customers across transportation, motive power, backup power, and consumer markets, creating ongoing…
Added 12 days ago
Part Time | Sales Representative | Halifax Shopping Centre
TELUS
Halifax, NS
Added 3 days ago
Représentant des Ventes B2B - Solutions d'Affaires / B2B & Enterprise Sales Representative - Business Solutions
Global Payments Inc.
Toronto, ON · Montreal, QC
Full-time
Added 5 days ago
Sales Representative / Representant de vente - St John
The Linq Agency
Saint John, NB
Sales Ambassador / Représentant(e) des ventes
Added 5 days ago
Sales Representative / Representant de vente - Moncton
The Linq Agency
Moncton, NB
Sales Ambassador / Représentant(e) des ventes

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Mar 18, 2027
Posting language: English
Posted: Sep 19, 2026

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Applications open in a new tab.

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of commercial client accounts by serving as the primary point of contact and overseeing various facility services. Ensure service quality through routine inspections and coordinate with independent service providers to resolve issues and maintain client satisfaction.

Requirements

Requires 2+ years of B2B account management and client retention experience, preferably in building or facility management. Must possess a valid BC driver's license, a vehicle, and strong technical skills in maintenance and repair.

Skills

Account Management
Project Management
Vendor Coordination
Quality Control
Issue Resolution
B2B Account Management
Facility Management
Client Retention
Microsoft Office
CRM Database
Technical Troubleshooting
Organization
Multitasking
Communication

Benefits

Medical Insurance
Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
B2B
Account Management
Project Management
Janitorial Services
Landscaping
Maintenance
CRM
Client Retention
Vendor Management
Commercial Accounts
Building Maintenance
Quality Assurance
Site Inspections
Microsoft Office

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