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Added 10 mins ago
Senior Project Manager
Dillon Consulting Limited
Calgary, AB · Winnipeg, MB · Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Sydney, NS
Full-time
Are you a seasoned project manager with a deep understanding of the professional services consulting industry? If you thrive on managing project teams and proactively interacting with…
Added 10 mins ago
Senior Project Manager
Dillon Consulting Limited
Hamilton, ON · Guelph, ON · Kingston, ON · London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vancouver, BC · Chatham-Kent, ON · North York, ON · Chatham, ON
Full-time
Are you a seasoned project manager with a deep understanding of the professional services consulting industry? If you thrive on managing project teams and proactively interacting with…
Added 25 mins ago
Associate Program Manager - Strategic Initiatives
SecondWind by Joveo
Canada
Full-time
Added 25 mins ago
Tool Rental Associate: Part Time - SAANICH
The Home Depot Canada
Saanich, BC
Part-time
Added 25 mins ago
Camp Manager - Northern Manitoba
Dexterra Group
Winnipeg, MB
Contract
Added 25 mins ago
Construction Manager
Dexterra Group
Petawawa, ON
Full-time
Added 25 mins ago
Visual Art Collections Coordinator
Government of Yukon
Whitehorse, YT
Full-time
Added 55 mins ago
Production Specialist
FASTSIGNS of West Metro, MN
Calgary, AB
Full-time
Added 55 mins ago
Clinical Educator
Health Careers Canada
Ottawa, ON
Full-time
Carlington Community Health Centre is seeking its Manager of Clinical Operations and Program Services. Permanent, Full-Time position
Added 55 mins ago
Quality Manager H/F
VINCI
Toronto, ON
Full-time
Added 55 mins ago
Manager, Communications
City of North Vancouver
North Vancouver, BC
Full-time
Title Manager, Communications Job Status Regular Full Time Position Overview
Added 1 hour ago
Director, CLAO Data Management and Reporting Services(12 Month Contract)
Royal Bank of Canada
Toronto, ON
Full-time
Added 1 hour ago
Manager, Portfolio Reporting and Analysis
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an analytical and detail-oriented Manager to join our COO Group in a newly created Reporting and Analysis role.
Added 1 hour ago
Supervisor 2, Pharmacy
The Ottawa Hospital
Ottawa, ON
Full-time
Added 1 hour ago
Assistant Vice President, IT, Projects Manager.
Signal Corps Regimental Association
Brockton, ON
Full-time
Added 1 hour ago
Client Engagement Manager (Medical Publications)
Jobgether
Canada
Full-time
…next steps. Our partner is looking for a Client Engagement Manager (Medical Publications) based in…
Added 1 hour ago
Manager, Account Sales & Planning
Samsung Electronics
Mississauga, ON
Full-time
Added 1 hour ago
CRM Campaign Coordinator
Shell
Toronto, ON · Calgary, AB
Full-time
Added 1 hour ago
National Account Manager Ecommerce
Stanley Black & Decker, Inc.
Mississauga, ON
Full-time
As a National Account Manager, eCommerce, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Vice President, Retail Sales.
Added 1 hour ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a
Added 1 hour ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Saputo is looking for an IT Project Manager (Infrastructure / Cybersecurity specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynam
Added 1 hour ago
IT Project Manager (Digital / AI specialization)
Saputo Inc.
Montreal, QC · Georgetown, ON
Full-time
Saputo is looking for an IT Project Manager (Digital / AI specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in
Added 1 hour ago
Travelling Commercial Project Manager - CONTRACT
First Onsite - CA
Surrey, BC
$90,000 to $105,000 CAD / year
Contract
First Onsite is seeking to hire a full-time Travelling Commercial Project Manager to scope and estimate the work required to restore commercial properties impacted by water damage and other…
Added 1 hour ago
Supervisor, Operations - (CF Rideau)
Cadillac Fairview
Ottawa, ON
Full-time
To provide assistance in the management of efficient operations of a major Shopping Centre, including small project management, while directing and coordinating the activities of staff and…
Added 1 hour ago
Senior Project Manager: Salesforce CRM Transformation
Ignite Technical Resources
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a Senior Project Manager: Salesforce CRM Transformation to join our Client’s team on a full-time…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Mar 19, 2027
Posting language: English
Posted: Sep 20, 2026

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Applications open in a new tab.

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

The Account Representative will serve as the primary point of contact for commercial clients, managing service quality, vendor coordination, and issue resolution. They are responsible for building long-term relationships, conducting site inspections, and ensuring contract standards are met.

Requirements

Candidates must have at least 2 years of B2B account management experience and a proven track record in client retention. The role requires strong organizational skills, proficiency in Microsoft Office and CRM software, and the ability to travel locally to client sites.

Skills

Account management
Project management
Relationship building
Service operations
Problem resolution
Vendor coordination
Quality control
Client retention
Communication
Organizational skills
Multitasking
Microsoft Office
CRM database
Facilities management
Technical troubleshooting

Benefits

Medical insurance
Car allowance
Performance incentives
Ongoing training

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Project Management
Facilities Services
B2B
Client Retention
Janitorial
Maintenance
Landscaping
Quality Control
CRM
Microsoft Office
Field Work
Vendor Management
Service Operations
Troubleshooting
Contract Management

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