Facility Solutions Manager, full time
- Burnaby, BC, Canada
$55,000 to $80,000 CAD / year · Full-time
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Job details
- Pay
- $55,000 to $80,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What You Will Do...
Benefits
$300 per month car allowance.
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What You Will Do...
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
- Formulate and manage an effective service strategy and schedule tailored to each client
- Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
- Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
- Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
- Promote the sale of, procure, and monitor supplies for clients
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
- Schedule each non-routine activity in client facilities using Outlook
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
- Notify Sales Executives of potential accounts in your territory, especially new construction
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
- Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
- 2+ years track record of success in a client retention role, with goals and metrics to support
- Highly detail-oriented and excellent follow-through on commitments
- Positive and outgoing personality; great at building relationships
- Strong planning and organizational skills, detail-oriented and multitasking
- Must have a proactive approach, be innovative, and strive for continuous process improvement
- Excellent verbal and strong written English communication skills
- Proficient in Microsoft Office and knowledge of CRM database
- Proficiency in using a smartphone and laptop
- Ability to travel on a daily or nightly basis to client locations locally
- Ability to work within a flexible schedule.
- Valid BC's Driver's License and a vehicle.
- The candidate will be able to handle on-call emergencies
- Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems
Benefits
$300 per month car allowance.
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.
More about this job
Responsibilities
Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, contract negotiation, and coordination of contractors and service schedules. Inspect service quality, resolve client issues, oversee night managers, maintain client and operational records, and support billing and supply processes.
Requirements
Requires at least two years of outside B2B account management experience and a proven record of client retention; facility management or building maintenance experience is preferred. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid British Columbia driver's license and vehicle, and flexibility to travel and handle on-call emergencies.
Skills
- B2B Account Management
- Client Retention
- Sales and Account Expansion
- Contract Negotiation
- Contractor Management
- Facility Management
- Building Maintenance
- Quality Control Inspections
- Customer Service
- Relationship Building
- Planning and Organization
- Problem-Solving
- Written and Verbal Communication
- Microsoft Office
- CRM Software
- Maintenance and Repair Troubleshooting
Benefits
- Car Allowance ($300 Per Month)
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Sales
- Trades
Keywords
- B2B Account Management
- Client Retention
- Account Expansion
- Facility Management
- Building Maintenance
- Contract Negotiation
- Contractor Management
- Service Scheduling
- Quality Control
- Site Inspections
- Customer Satisfaction
- Client Complaints
- Sales
- Supplies Procurement
- Microsoft Office
- CRM
- Outlook
- Building Information Sheets
- Material Safety Data Sheets
- Route Sheets
- Maintenance and Repair
- Troubleshooting
- Facilities Systems
- British Columbia Driver's License
- On-Call Emergencies