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Added 4 mins ago
DG
Account Director
Dexterra Group
Petawawa, ON
- Full-time
As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional…
Added 5 mins ago
AC
Assistant Director, Ancillary Boarding Progs
Appleby College
Oakville, ON
- $70,000 to $78,000 CAD / year
Partner with the Assistant Director, Academics, Ancillary Programs, to develop and document safety, risk, and crisis management protocols, and train boarding staff accordingly
Added 5 mins ago
B
Senior Trust Officer and Director
BMO
London, ON · LON
- Full-time
…Provides technical expertise for all aspects of Trust & Estate account management and administration to ensure compliance. Works collaboratively within the branch and the regional team as…
Added 9 mins ago
SC
Sales Director, Central Region
Spicers Canada
Vaughan, ON
- Full-time
We are currently looking for a full-time Sales Director, Central Region located in Vaughan, reporting to the Senior Vice President, Packaging & Facility Solutions.
Added 24 mins ago
O
Integrated Campaign Manager
Oyster
Remote, Canada
- Full-time
- Remote
…pipeline and accelerating open opportunities. Reporting to the Director of Demand Generation and Growth Marketing, you'll partner closely with our Product Marketing, Brand, Digital, Events,…
Added 24 mins ago
MG
Entry-level Private Jets Sales Consultant (Etobicoke, Toronto)
Mountfitchet Group
Toronto, ON · Etobicoke, Ontario
- Full-time
12 levels of career growth opportunities from Trainee Broker to Director
Added 24 mins ago
MG
Entry-level Group Travel Charter Sales Consultant (Etobicoke, Toronto) | Training in London, UK
Mountfitchet Group
Toronto, ON
- Full-time
12 levels of career growth opportunities from Trainee Broker to Director
Added 37 mins ago
EC
Marketing Manager
Exa Capital Inc.
Toronto, ON
- Full-time
Reporting to the Director of Marketing, you translate portfolio priorities into scoped, sequenced, resourced work, then make sure it ships. You lead a cross-functional team, and you work in…
Added 37 mins ago
CS
Senior Director, Taxation & Treasury
Canadian Standards Association
Toronto, ON
- Full-time
Responsible for leading treasury and cash flow management for the Canadian Standards Association (CSA), overseeing tax planning, administration, and compliance, and ensuring accurate…
Added 39 mins ago
Senior Manager, Financial Planning & Analysis
Optima Living
Edmonton, AB
…partners, and other external stakeholders under the guidance of the Director, Investments and…
Added 57 mins ago
AC
Coordinator, Conferences & Rentals
Appleby College
Oakville, ON
- $65,000 to $73,000 CAD / year
Propose annual pricing adjustments based on competitive analysis, in consultation with the Assistant Director, Ancillary Academic Programs
Added 57 mins ago
P
Director, People Strategy and HR Portfolio (Project) Management
PointClickCare
Mississauga, ON
- Full-time
Job Title: Director, People Strategy and HR Portfolio (Project) Management
Added 57 mins ago
SL
Internal Audit Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…impact within the business. In this role, you will report to the Director, Internal Audit, and play a key role in the management and day-to-day execution of audit activities within the…
Added 57 mins ago
C
Account Executive
Corpay
Montreal, QC
- Full-time
Corpay is currently looking to hire an Account executive. This position falls under our Cross Border line of business and is located in Montreal, QC. In this role you’ll collaborate with a…
Added 1 hour ago
VF
Senior Manager, Finance
Viridian Family Office
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Monitor cash flow requirements and support the effective management of short-term cash resources.
Added 1 hour ago
LC
Financial Analyst, Participations
Lionsgate Canada
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…Participations to fill an existing vacancy on the team. Reporting to the Director, Participations, the primary focus of this position is to prepare detailed financial analysis, statements,…
Added 1 hour ago
NB
Senior Relationship Manager Fund Services
National Bank of Canada
Montreal, QC
- Full-time
…the team, you are responsible for overall client relationship management and service delivery for an assigned portfolio of investment fund manager clients across Ontario and Western…
Added 1 hour ago
EI
Senior Manager - IT Vendor Management
Enercare Inc.
Markham, ON
- Full-time
Department: IT Strategic Planning and Vendor Management
Added 1 hour ago
NA
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
- Full-time
Reports To: Director of Business Operations & Infrastructure
Added 1 hour ago
AR
Sales Manager Catering & Events
Algonquin Resort
Kingston, ON
- Full-time
…largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator…
Added 1 hour ago
SS
Outbound Business Development Representative (BDR) - Greater Toronto Area
Safe Software
ON
- $73,500 CAD / year
- Full-time
Improve outreach strategies: Participate in regular check-ins with Account Managers and the BDR Director, along with weekly team meetings, to review results, share insights, and adjust…
Added 1 hour ago
AH
Manager, Financial Reporting
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
As the Manager, Accounting, reporting to the Director of Accounting, you will play a key leadership role within MLSE's Finance team, providing financial oversight and leadership across a…
Added 1 hour ago
M(
Manager, Financial Reporting
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As the Manager, Accounting, reporting to the Director of Accounting, you will play a key leadership role within MLSE's Finance team, providing financial oversight and leadership across a…
Added 1 hour ago
Senior Manager - IT Vendor Management
Enercare
Markham, ON
Department: IT Strategic Planning and Vendor Management
Added 1 hour ago
D
Administrative Assistant
Desjardins
Vaudreuil-Dorion, QC · Caisse Desjardins de Vaudreuil-Soulanges
- Full-time
…sector. You provide administrative and secretarial support to a director or manager reporting to a vice-president. You also provide administrative support to other members of your unit as…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 13, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for contracted facility services, including retention, service expansion, contract negotiation, and coordination of contractors and supplies. Inspect service quality, resolve client issues, oversee Night Managers, maintain client and route records, and support timely invoicing and payments.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; facilities or building maintenance experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, be proficient with Microsoft Office and CRM tools, and have a valid BC driver's license, a vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Written and Verbal Communication
Microsoft Office
CRM Software
Maintenance and Repair Troubleshooting

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Client Satisfaction
Customer Complaints
Night Managers
Supply Procurement
CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Route Management
Invoice Collection
Maintenance and Repair
Troubleshooting
On-Call Support
Driver's License

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