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Added 13 mins ago
CI
Enterprise Transformation Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
…support organizational priorities. Working closely with the Director of Enterprise Transformation, this role takes ownership of delivering initiatives from planning through…
Added 1 hour ago
J
Head of Vendor Management / Associate Director
Jobgether
Canada
- Full-time
…partner is looking for a Head of Vendor Management / Associate Director based in…
Added 1 hour ago
KC
Director, AI Engineering
KPMG Canada
Toronto, ON
- Full-time
Manage and mentor cross-functional teams, promoting a high-performance culture, technical excellence, and career development, ensuring the team stays at the forefront of AI and cloud…
Added 1 hour ago
Project Manager II (Development and Major Projects)
City of Vancouver
Vancouver, BC
The Senior Project Manager reports to the Associate Director, Development and Major Projects Branch and oversees and leads cross-functional staff, which includes Planning, Legal Services,…
Added 1 hour ago
Environmental Specialist Student
PCL Construction
Edmonton, AB
…2027. This position will be under the direct supervisor of the Director, HSE…
Added 2 hours ago
PH
Leader of Finance
PT Hatfield Indonesia
New Westminster, BC
- Part-time
…supporting operational decision making at Corporate and Group Director…
Added 2 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 2 hours ago
PT
Bus #40 Driver (#059-TR)
Pembina Trails School Division
Winnipeg, MB
- Full-time
SUPERVISOR’S TITLE: Director of Transportation
Added 2 hours ago
NN
Personal Support Worker
Nurse Next Door
Cambridge, ON
- Full-time
Provides client care in alignment with the established plan of care, with clinical guidance and support from the Director of Nursing or registered nurse as required.
Added 2 hours ago
MC
Coordonnateur(trice) des Affaires médicales – Innovation et Capacités / Medical Affairs Coordinator – Innovations & Capabilities
Merck Canada
Kirkland, QC
- Full-time
Élaborer et maintenir des rapports, tableaux de bord, outils de suivi et indicateurs de performance clés.
Added 2 hours ago
Manager, Payroll & Pension
ArcelorMittal
Hamilton, ON
Reporting to the Treasury Director, the Manager, Payroll & Pension Services is responsible for providing strategic leadership and governance over payroll and pension administration for the…
Added 3 hours ago
CD
Financial Planning & Analysis (FP&A) Specialist
Child Development Institute
Toronto, ON
- Full-time
Reporting to the Director of Finance, we are hiring a Financial Planning & Analysis (FP&A) Specialist to lead budgeting, forecasting, funder reporting, and financial analysis across the…
Added 3 hours ago
CD
Finance Manager
Child Development Institute
Toronto, ON
- Full-time
Reporting to the Director, Finance, we are hiring a Finance Manager to provide leadership and oversight across CDI’s financial operations, accounting, reporting, compliance, and internal…
Added 3 hours ago
N
Technical Director Pre Production
Netflix
Vancouver, BC
- Full-time
The Pre-Production Technical Director is responsible for supporting creative and visual objectives through pipeline troubleshooting, user support, technical direction, and tool development…
Added 3 hours ago
EC
Event Operations Manager- Fairmont Waterfront
Encore Canada
Vancouver, BC
- Full-time
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the…
Added 3 hours ago
EC
Director of Operations - Niagara Falls
Encore Canada
Niagara Falls, ON
- Full-time
Responsible for supporting the Director, Event Technology with all audio visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison…
Added 4 hours ago
A
Director of Hardware Product Development
AromaTech
Vancouver, BC
- Full-time
· Monitor early field performance and lead continuous product improvement after launch
Added 4 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 4 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 4 hours ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
St. Catharines, ON
…personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of…
Added 4 hours ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Toronto, ON
…personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of…
Added 4 hours ago
REGISTERED NURSE
Southbridge Healthcare LP
Orillia, ON
…personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of…
Added 4 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 4 hours ago
LI
Sr. Data Engineer
Livingston International
Toronto, ON
- Full-time
Collaborate with the Director, IT and cross-functional stakeholders to translate business requirements (e.g., optimization, performance, demand forecasting, Portal integrations, etc.) into…
Added 4 hours ago
S
Director / Senior Business Development Manager
Synechron
Toronto, ON
- Full-time
We are seeking a highly motivated and results-driven Business Development Director to drive strategic growth across Canada's Financial Services sector. The successful candidate will be…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 13, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships by retaining accounts, identifying opportunities for additional services, negotiating agreements, and coordinating contractors and supplies. Oversee service quality and compliance through inspections, issue resolution, scheduling, and supervision of Night Managers.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; facility management or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales
Relationship Building
Contract Negotiation
Contractor Management
Quality Control Inspections
Facility Management
Building Maintenance
Customer Service
Troubleshooting
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair

Benefits

Car Allowance ($300 Per Month)
Commission

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Compliance
Troubleshooting
Maintenance And Repair
Building Systems
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Key And Alarm Sheets
Night Managers
Supply Procurement
Invoice Collection

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