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Added 6 mins ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Toronto, ON · Etobicoke, ON
- Full-time
Provide excellent customer service and maintain an effective working relationship with store staff to meet company and client objectives.
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 1 hour ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 1 hour ago
Residential Community Living Worker (Diversity Flats)
Connective
Kamloops, BC
Added 2 hours ago
MB
Territory Manager - Central Ontario (Collingwood/Barrie to Markham Region)
Muskoka Brewery
Bracebridge, ON · Toronto, ON
- Full-time
Build collaborative partnerships by delivering more value than the competition through superior customer service, responsiveness, promotional support, and true understanding of each…
Added 3 hours ago
NS
Pharmacist - Seniors Care
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…member of the interdisciplinary Seniors Care Team providing service primarily in the emergency department and community setting. The Pharmacist works to provide assessments, treatment plans…
Added 3 hours ago
Investment Analyst
Department of Finance
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 3 hours ago
P
Financial Representative
Primerica
Lethbridge, AB
- Full-time
Role Description This full-time Financial Representative role is a hybrid position based in Lethbridge, AB, with a combination of in-office and work-from-home responsibilities. The…
Added 3 hours ago
RC
Inside Sales Representative
Rexel Canada
Burlington, ON
- $45,000 to $65,000 CAD / year
- Full-time
As an Inside Sales Representative based in Burlington, ON, your essential duties will be to:
Added 3 hours ago
OH
Regional Financial Director, FP&A
O’Dell HVAC Group
Burlington, ON
- Full-time
O’Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners and contractors throughout Canada. Our success is fueled by our…
Added 3 hours ago
Employment and Income Assistance Counsellor
Department of Families
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 4 hours ago
Cultural Support Worker (Granville Gates Supportive Housing)
Connective
Vancouver, BC
Graduated with a Diploma in a social service or human services field and 1 year of related experience
Added 5 hours ago
GO
Employment and Income Assistance Counsellor
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 5 hours ago
NC
Inside Sales Specialist
NAPA Canada
Dryden, ON
- Full-time
The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive, end-to-end support from initial inquiry through product…
Added 5 hours ago
GO
Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 5 hours ago
GO
Water Control Systems Planning Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 5 hours ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON · Etobicoke, ON
- Full-time
Provide excellent customer service and maintain an effective working relationship with store staff to meet company and client objectives.
Added 5 hours ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Brighton, ON
- Other
Navigate Difficult Conversations Professionally. Navigate concerns, questions, resistance, pricing discussions, and service-related issues with confidence and professionalism.
Added 5 hours ago
FB
Seasonal Tax Services Associate
Farm Business Consultants
Trenton, ON
- Other
Navigate Difficult Conversations Professionally. Navigate concerns, questions, resistance, pricing discussions, and service-related issues with confidence and professionalism.
Added 5 hours ago
GO
Sport and Recreation Development Officer
Government of Nunavut Recruitment
Baker Lake, NU
- Full-time
…societal values, promotes use of the Inuktut language, achieves a representative public service, and collaborates with partners to achieve the promise of Nunavut. Successful applicants will…
Added 5 hours ago
M
Sr. Specialist, Risk Oversight and Policy Support
Manulife
Toronto, ON
- Full-time
Partner with team members and stakeholders to improve business processes, oversight practices, and service quality.
Added 5 hours ago
M
Sr. Specialist, Partner Rewards and Strategic Initiatives
Manulife
Toronto, ON
- Full-time
Working knowledge of Salesforce, Repsource and FLOW, including support for web content updates, linguistic service requests, stakeholder communications and program administration activities.
Added 6 hours ago
KS
Credit Card Representative
Kognitive Sales Solutions
Windsor, ON
- Full-time
Work with one of the most recognized field marketing agencies in Canada
Added 6 hours ago
GF
Local Class 1 Delivery Driver
Gordon Food Service - Canada
Lloydminster, AB
- Full-time
Presents a positive image to Gordon Food Service (GFS) customers through courteous, on-time, and accurate deliveries of GFS products. Serves as liaison between GFS management and customers.…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, contract negotiations, and coordination of contractors and supplies. Inspect service quality, resolve client issues, supervise night managers, maintain client records and schedules, and support accurate billing and payments.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; facility management or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales
Contract Negotiation
Relationship Building
Facility Management
Building Maintenance
Quality Inspections
Contractor Management
Customer Service
Troubleshooting
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Software
Maintenance And Repair

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Satisfaction
Service Scheduling
Client Complaints
Troubleshooting
Maintenance And Repair
Building Systems
Microsoft Office
CRM
Outlook
Building Information Sheets
Safety Data Sheets
Route Sheets
Client Invoicing
Contractor Payments
Night Managers
Sales
Supply Procurement
Burnaby
British Columbia Driver's License

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