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Added 8 mins ago
CB
Customer Service Coordinator
Canadian Blood Services
Brampton, ON
- Full-time
We recommend you save a copy of the job posting for reference throughout the recruitment process.
Added 8 mins ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
St. Catharines, ON
- Part-time
…relating to business development as set forth by the Branch…
Added 8 mins ago
BF
Referee Coordinator
Burnaby FC
Burnaby, BC
- Part-time
Receive concerns, maintain appropriate records, and refer misconduct or safeguarding matters through the relevant Club or governing-body process.
Added 8 mins ago
W
(CAN) Associé, équipe de l’aire des caisses
Walmart
Salaberry-de-Valleyfield, QC
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 8 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 8 mins ago
LC
Produce Manager LOA
Loblaw Companies Limited
Kitchener, ON
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 8 mins ago
LC
Bakery Manager LOA
Loblaw Companies Limited
Bowmanville, ON
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 8 mins ago
SI
Plant Manager I
Saputo Inc.
Orangeville, ON
- Full-time
Saputo Dairy Products Canada is currently looking for Plant Manager for our Orangeville, Ontario facility.
Added 8 mins ago
UO
Specialist, Academic Program Management
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…data, provides reports to Chairs, Directors, supervisor and manager as required. Supports the Program Directors with any administrative duties as required. Works closely with the Graduate…
Added 8 mins ago
T
Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 8 mins ago
SL
Corporate Branch Manager
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Toronto, ON · Sun Life Toronto One York
- Full-time
…Retail Advice & Solutions, this role of the Corporate Branch Manager (CBM) is responsible for executing branch manager supervision activities for Sun Life Canada Securities Inc.…
Added 8 mins ago
C
Manager, Financial Planning & Analysis
Corpay
Toronto, ON
- Full-time
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance…
Added 8 mins ago
C
Manager, Banking and Network Risk
Corpay
Toronto, ON
- Full-time
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance…
Added 8 mins ago
C
Senior Account Manager - Financial Institutions
Corpay
Toronto, ON
- Full-time
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance…
Added 37 mins ago
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Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
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Added 37 mins ago
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Litigation Paralegal
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Bolton, ON
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…By monitoring remotely connected systems and identifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause and work together with customer and…
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Brampton, ON
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Reports to Manager Forestry And Horticulture. Plans, co-ordinates schedules, recruits, trains, evaluates and supervises the Horticultural Services staff. Provides leadership and direction…
Added 37 mins ago
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Senior Manager, Safety Management System & Safety Culture-EN
CAE
Montreal, QC
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The Senior Manager, Safety Management System & Safety Culture serves as CAE's lead for the development, governance, promotion and continual improvement of the Global Safety Management…
Added 37 mins ago
EF
Assistant Branch Manager (Willoughby Branch)
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Langley (District), BC · Langley, BC
- $64,400 to $82,500 CAD / year
- Full-time
We are currently seeking an Assistant Branch Manager to join our team.
Added 37 mins ago
C
Senior Manager, Complex Accounting-EN
CAE
Montreal, QC
- Full-time
As the Senior Manager of the Complex Accounting team, you will play a strategic role within the finance organization. You will act as an expert for management and business units on the…
Added 37 mins ago
Manager, Community Safety and Wellbeing
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Added 37 mins ago
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City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, contract negotiations, and coordination of contractors and supplies. Inspect service quality, resolve client issues, supervise night managers, maintain client records and schedules, and support accurate billing and payments.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; facility management or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales
Contract Negotiation
Relationship Building
Facility Management
Building Maintenance
Quality Inspections
Contractor Management
Customer Service
Troubleshooting
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Software
Maintenance And Repair

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Satisfaction
Service Scheduling
Client Complaints
Troubleshooting
Maintenance And Repair
Building Systems
Microsoft Office
CRM
Outlook
Building Information Sheets
Safety Data Sheets
Route Sheets
Client Invoicing
Contractor Payments
Night Managers
Sales
Supply Procurement
Burnaby
British Columbia Driver's License

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