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Added 7 mins ago
CS
Marketing Generalist II - 12-Month Contract
Columbia Sportswear Company
London, ON
- Full-time
…contract. The Marketing Generalist II will work closely with the Director of Marketing to support the development of integrated marketing plans and drive their day-to-day execution with a…
Added 7 mins ago
B
Director-PM Compliance
BMO
Toronto, ON · FCP
- Full-time
We are seeking a Chief Compliance Officer (CCO), BMO Private Investment Counsel Inc. (BPIC) and Director, Compliance, BMO Private Wealth Canada to provide compliance leadership and…
Added 7 mins ago
PA
Manager, Inventory Optimization
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting the Director, Inventory Optimization, the Manager, Inventory Optimization is responsible for managing the day to day seat inventory strategy of the company’s assigned market…
Added 7 mins ago
AG
Licensed Real Estate Assistant (Part-time Or Full-Time)
Aston Gate Real Estate Dubai
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
- Part-time
Pre-Construction Mastery: Gain hands-on mastery in developer allocations, VIP builder worksheets, CRA rebate structures, assignment mechanics, and high-volume sales funnels.
Added 7 mins ago
T
Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- $145,000 to $150,000 CAD / year
- Full-time
Telecon is seeking an experienced Director, Utility Engineering & Business Development to lead our expansion into the utility infrastructure sector. This strategic leadership role will be…
Added 22 mins ago
Business Development Manager – Mining & Resources (Canada)
IMCD Group B.V.
Canada
the sector. Reporting directly to the Director, this role demands a strong
Added 38 mins ago
C
Commercial Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
…You’ll work closely with Engagement Managers and the Engagement Director to understand engagement performance, identify opportunities for expansion, and translate additional client needs…
Added 38 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Calgary
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Vancouver, BC · Calgary, BC
…developing acquisition strategies and maintaining a prospect sales pipeline with the intention of generating sustainable and profitable…
Added 38 mins ago
LM
Center Director
LASIK MD
Winnipeg, MB
- Full-time
You have a background in business development, project management, and sales.
Added 1 hour ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Jointly reporting to the hiring Associate Director of Faculty Development, and to the Dean or unit head of an assigned portfolio, or a Senior Development Officer (SDO) if in place, the…
Added 1 hour ago
OI
Director of Revenue Operations
Otodata Industrial Gas
Montreal, QC
- Full-time
The Director of Revenue Operations owns the systems, processes, data and analytics behind Otodata's commercial engine across all regions and verticals. The role sits within Finance and…
Added 1 hour ago
Manager, Process Department
CBCL Limited
Halifax, NS
Oversee the department’s financial performance - from utilization and sales to profitability and forecasting.
Added 3 hours ago
T
Regional Sales Manager
Tenaquip
Mississauga, ON
- Full-time
Attain budgeted revenue expectations for the sales department set by the Director of Sales.
Added 3 hours ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Added 6 hours ago
LL
Camp Director | Toronto
Laurus Lifestyles
Toronto, ON
- Full-time
We are looking for a dedicated and experienced Camp Director who shares our commitment to educational excellence, strong leadership, and creating meaningful experiences for children.
Added 6 hours ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Senior Creative Director in Vancouver to lead the creative vision and editorial direction for Onni, turning complex projects and portfolio stories into clear,…
Added 8 hours ago
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Business Lead (Senior Account Director / Group Account Director) Vancouver - Toronto - LA
Akcelo
Vancouver, BC
- Full-time
…driven and highly commercial Business Lead (Senior Account Director/Group Account Director) to join our growing Vancouver…
Added 8 hours ago
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Senior Consultant, Strategy, Sunlife Health
Sunlife Québec
Montreal, QC
- Full-time
…ultimately to the President of Sunlife Canada. You'll report to the Director, Strategy, who will act as your coach and thought partner, and work closely with peers across Sunlife Health…
Added 8 hours ago
CG
Director of Strategic Partnerships
CDC Global Solutions
Toronto, ON
- $180,000 to $210,000 CAD / year
- Full-time
Added 8 hours ago
R
Pricing Manager
REXEL
Toronto, ON
- $90,000 CAD / year
- Full-time
…supporting the execution of pricing strategies developed by the Director of Pricing. This role leads a team focused on pricing analysis, margin management, and pricing process improvements…
Added 8 hours ago
A
Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
…strategic, operational, and financial goals established by the Director of Food and…
Added 9 hours ago
SL
Corporate Branch Manager
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Wealth Oversight Programs within the Business Governance and Controls function (BG&C) within Retail Advice & Solutions, this role of the Corporate Branch Manager…
Added 9 hours ago
HS
Senior Director Sales & Marketing
HappyGlobal Service
Toronto, ON
- Full-time
The Senior Director, Sales & Marketing is a senior commercial leader responsible for accelerating Canada revenue growth, market penetration, and commercial capability build-out in a…
Added 9 hours ago
Dir. Sportsnet Marketing
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Toronto, ON
The Senior Director, Marketing is the portfolio marketing leader for Rogers Sports & Media, responsible for building audiences, accelerating subscription growth and strengthening the market…
Added 11 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional service sales, contract negotiations, and coordination of contractors and supplies. Conduct site inspections, resolve service issues, supervise night managers, maintain client and operational records, and support billing and collections.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; facility management or building maintenance experience is preferred. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facility Management
Building Maintenance
Quality Inspections
Customer Service
Relationship Building
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Troubleshooting
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Client Inspections
Quality Control
Customer Complaints
Service Scheduling
Sales
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Key and Alarm Sheets
Invoice Collections
Maintenance and Repair
Troubleshooting
Night Managers
Client Compliance
Service Specifications

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