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Added 2 mins ago
BI
Community Manager - Exterminauts | Gestionnaire de communauté Senior·e - Exterminauts
Behaviour Interactive
Montreal, QC
- Full-time
…South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony,…
Added 17 mins ago
HH
Miramichi Dietitian 1 (DT01) PCN 1750865
Horizon Health Network
Miramichi, NB
- Temporary
Working in collaboration with hospital teams, community services and other system partners, the Dietitian is responsible for managing the nutritional care of patients or clients. This is…
Added 17 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 17 mins ago
HH
Saint John Social Worker 1 (SW01) PCN 1252657
Horizon Health Network
Saint John, NB
- Part-time
The Social Worker is responsible for providing clinical social work services to patients, families and staff.
Added 17 mins ago
HH
Saint John Physiotherapist 1 (PT01) PCN 1252694
Horizon Health Network
Saint John, NB
- Part-time
The Physiotherapist is responsible for providing assessment, consultation and clinical services for individuals with physical dysfunction or pain.
Added 17 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 17 mins ago
HH
Miramichi Diagnostic Imaging Technologist 2 (DI02) PCN 1750785
Horizon Health Network
Miramichi, NB
- Full-time
Must have their mammography courses or working towards same due to accreditation services.
Added 17 mins ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 17 mins ago
HH
Saint John Human Services Counselor (3013) PCN 1254624
Horizon Health Network
Saint John, NB
- Full-time
Participating in the assessment, development and implementation of the client support services plan.
Added 17 mins ago
HH
Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258638
Horizon Health Network
Saint John, NB
- Full-time
The Nurse Practitioner (NP) provides primary health care services, illness/injury prevention, chronic disease management and community development services, using a population health…
Added 17 mins ago
HH
Miramichi Licensed Counselling Therapist (LC01) PCN 1757475
Horizon Health Network
Miramichi, NB
- Full-time
This is professional support work of a clinical nature in the fields of counselling. Within a multidisciplinary team, the incumbent assesses and evaluates clients using a variety of methods…
Added 17 mins ago
HH
Saint John Social Worker 1 (SW01) PCN 1252178
Horizon Health Network
Saint John, NB
- Full-time
The Social Worker is responsible for providing clinical social work services to patients, families and staff.
Added 17 mins ago
HH
Saint John Medical Physicist 2 (PI02) PCN 1251188
Horizon Health Network
Saint John, NB
- Full-time
Provide clinical medical physics support for radiation oncology services.
Added 17 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 17 mins ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 17 mins ago
CO
Leader, Technical Services - LRV
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
Reporting to the Manager, Transit Service Vehicles, the Leader, Technical Services - Light Rail Vehicle (LRV) will provide leadership to Lead Technical Advisors who manage the lifecycle of…
Added 17 mins ago
HH
Moncton Psychologist 2 - Clinical Leader (PL02) PCN 1005685
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
The Psychologist Leader is clinical leadership work in the field of psychology, employees provide support, guidance, and advice on clinical practice.
Added 17 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 17 mins ago
XI
Service Coordinator
Xtron Imaging Inc.
Mississauga, ON
- Full-time
· Coordinating and effectively communicating between service team, service manager and customers through every step of service visits.
Added 17 mins ago
HH
Moncton Physiotherapist 1 (PT01) PCN 1002105
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Full-time
The Physiotherapist is responsible for providing assessment, consultation and clinical services for individuals with physical dysfunction or pain.
Added 17 mins ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
Identify scholars who may require additional support and communicate concerns to the Program Manager to facilitate timely intervention.
Added 17 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 17 mins ago
PH
Clerk V – CARE Program
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to the Program Manager and under general supervision of the Nurse Clinician, performs scheduling of patients who are referred to the C.A.R.E. Program Special Services responsible…
Added 17 mins ago
PH
Program Manager, Indigenous Health
Provincial Health Services Authority
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 17 mins ago
C
Manager / Senior Manager Key Accounts - Aerospace (ER&D)
Cyient
Montreal, QC
- Full-time
The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional service sales, contract negotiations, and coordination of contractors and supplies. Conduct site inspections, resolve service issues, supervise night managers, maintain client and operational records, and support billing and collections.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; facility management or building maintenance experience is preferred. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facility Management
Building Maintenance
Quality Inspections
Customer Service
Relationship Building
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Troubleshooting
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Client Inspections
Quality Control
Customer Complaints
Service Scheduling
Sales
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Key and Alarm Sheets
Invoice Collections
Maintenance and Repair
Troubleshooting
Night Managers
Client Compliance
Service Specifications

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