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Added 8 mins ago
Operations Manager, Scotia iTRADE - Toronto, ON
Scotiabank
Toronto, ON
The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash…
Added 8 mins ago
Area Occupational Health and Safety Coordinator
Government of Alberta
Peace River, AB
Reporting to the Forest Area Manager (FAM), the Area Occupational Health and Safety Coordinator (AOC) is responsible for facilitating and coordinating the implementation of the Forestry and…
Added 8 mins ago
C
Personal Support Service Worker
Cota
Toronto, ON
- Part-time
Liaises regularly with the assigned Primary Workers and applicable Supervisor/Manager, to confirm requirements and plans for personal support services and to ensure accurate and timely…
Added 8 mins ago
TH
Community Enablement Specialist, Video (Askuity division)
The Home Depot Canada
Toronto, ON
- Full-time
University/College degree in a related area of study, or equivalent experience
Added 8 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Locations: Brampton / Greater Toronto Area, Ontario; Dallas-Fort Worth, Texas; or Querétaro, Mexico
Added 8 mins ago
TH
Receiving Full Time Day (SAINT JOHN)
The Home Depot Canada
Saint John, NB
- Full-time
Cleaning and maintaining receiving area (e.g. removing pallets and cardboard boxes from the floor, using compactor and bailer, clearing area to make room for new merchandise).
Added 8 mins ago
SW
Territory Sales Manager- GTA West
Steam Whistle Brewing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are now looking to recruit a Territory Sales Manager to join our Sales Team working in the GTA West, building relationships through the licensee channels.
Added 8 mins ago
TU
Assistant HR Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Assistant Human Resources (HR) Manager provides operational human resources support and coordination across a broad range of faculty and staff HR functions. The position administers the…
Added 8 mins ago
VC
Clinical Resource Educator, Social Work - Home Health
Vancouver Coastal Health
Richmond, BC
- Full-time
…and education to designated staff for the designated program area a majority of the time. Plans, implements, and evaluates site educational programs to support access and flow and meet the…
Added 8 mins ago
TU
Human Resources Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Added 8 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 8 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 22 mins ago
RB
Financial Advisor
Royal Bank of Canada
St. John's, NL
- Full-time
Works with manager and colleagues to learn and practice core competencies required to deliver client discovery, advice solutions and recommendations appropriate for evolving financial needs.
Added 22 mins ago
VC
Rehabilitation Assistant (Occupational Therapy/Physiotherapy)
Vancouver Coastal Health
Vancouver, BC
- $31.17 to $32.85 CAD / hour
- Temporary
…position functions under the operational supervision of the Manager or Team Leader and the work direction of a licensed designated occupational therapist or physiotherapist to work as a…
Added 22 mins ago
PH
Clinical Support Clerk, Emergency, Mount St. Joseph
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk performs a…
Added 22 mins ago
W
(CAN) Over-the-Counter Associate
Walmart
Kitchener, ON
- Part-time
A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and…
Added 22 mins ago
W
(CAN) Front End Checkout Team Associate FT
Walmart
Rockland, ON
- Full-time
5.Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 22 mins ago
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(CAN) Associé, équipe de l’aire des caisses
Walmart
Longueuil, QC
- Part-time
5.Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 22 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
5.Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 22 mins ago
E
Project Accountant
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
Assist the Project Manager in preparing monthly reports for owner/consultant and internal reporting.
Added 22 mins ago
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Senior Analyst, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Experience in model validation and/or development within a financial institution, particularly in the credit risk area, is a plus.
Added 22 mins ago
TH
Receiving Associate : Full Time - FORT McMURRAY
The Home Depot
Fort McMurray, AB
- Full-time
Cleaning and maintaining receiving area (e.g. removing pallets and cardboard boxes from the floor, using compactor and bailer, clearing area to make room for new merchandise).
Added 22 mins ago
QP
Assistant Community Manager
QuadReal Property Group
Toronto, ON · North York
- Full-time
Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is…
Added 37 mins ago
R
Financial Advisor
RBC
St. John's, NL
- Full-time
Works with manager and colleagues to learn and practice core competencies required to deliver client discovery, advice solutions and recommendations appropriate for evolving financial needs.
Added 37 mins ago
PV
Keyholder
Pet Valu
Ottawa, ON
- Part-time
Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate service schedules and supplies, and ensure high standards of quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facilities management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Database Management
Maintenance and Repair Troubleshooting
Written and Verbal Communication

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Supply Procurement
Maintenance and Repair
Troubleshooting
Microsoft Office
CRM Database
Outlook
Building Information Sheets
MSDS Sheets
Route Sheets
Night Managers
Client Compliance
Service Specifications
On-Call Emergencies
BC Driver's License

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