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Added 7 mins ago
K
Key Lead (Lime Ridge Mall)
Knix
Hamilton, ON
- $22 CAD / hour
- Full-time
- Part-time
…our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as…
Added 7 mins ago
T
Personal Banking Associate Trainee (Full time) - Saint-Jérôme
TD
Saint-Jérôme, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 7 mins ago
C
Private Banking Associate
CIBC
Toronto, ON
- Full-time
Administrative Support – Assist the Manager, Private Banking Operations in rolling out special marketing or client events, and ensure the marketing material is current. Carry out a range of…
Added 7 mins ago
CN
Deputy Vice President, Project Controls and Corporate Planning
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…controls to support strategic decision-making and long-term success? If you answered yes, this may be the job for you. Apply today! Our Chalk River location is looking for a Deputy Vice…
Added 22 mins ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…
Added 22 mins ago
JC
Security Project Manager
Johnson Controls
Brampton, ON · CAN ON Brampton Paget Road
- Full-time
The National Project Manager is an integral part of our national operations group, and acts as project leader to plan, execute, and complete access control, CCTV, intrusion alarm and…
Added 22 mins ago
Operations Manager, Scotia iTRADE - Toronto, ON
Scotiabank
Toronto, ON
The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash…
Added 22 mins ago
Senior Delivery Manager
Scotiabank
Toronto, ON
The Senior Delivery Manager, Enterprise Delivery Office supports Director-level leadership in the end-to-end management of projects within the Enterprise Delivery Office (EDO). This role is…
Added 22 mins ago
CN
Cash & Events Supervisor
Community Natural Foods
Calgary, AB
- Part-time
Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
Added 22 mins ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering…
Added 22 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Sault Ste. Marie, ON
- Part-time
Support and assist the Manager will all aspects of retail operations.
Added 22 mins ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
- Full-time
Work closely with operations, dispatch, account management, customer service and senior leadership.
Added 22 mins ago
MF
Maintenance Manager
McCain Foods
Coaldale, AB
- Full-time
…to solve problems, share expertise, and ensure operational success. With a diverse mix of mechanical, electrical, automation, and reliability expertise, team members have opportunities to…
Added 22 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 22 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 22 mins ago
GR
Store Manager - Karl Lagerfeld Paris
GIII Retail Group
Calgary, AB
- Full-time
As the Store Manager, you will lead the overall performance of the store. You will be responsible for driving sales and profitability, developing a high-performing team, delivering an…
Added 36 mins ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
…case shaping through validated solution patterns, defining success metrics, and driving iteration based on advisor feedback and usage…
Added 36 mins ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 51 mins ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
…case shaping through validated solution patterns, defining success metrics, and driving iteration based on advisor feedback and usage…
Added 51 mins ago
PR
Senior Manager, Replenishment Planning
Pernod Ricard
Windsor, ON
- Full-time
Partner with Manufacturing, Co-packing, Procurement, Demand Planning, Logistics, Customer Service, Finance, Sales, Marketing, and Quality.
Added 51 mins ago
Deputy Manager
Hollywood Bowl Group
Saskatoon, SK
When joining Splitsville as a Deputy Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre,…
Added 51 mins ago
T
Personal Banking Associate - l'Assomption Branch
TD
L'Assomption, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 51 mins ago
T
Personal Banking Associate - New Glasgow
TD
New Glasgow, NS
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 51 mins ago
T
Personal Banking Associate - Mandarin or Spanish Language Skills an Asset
TD
Surrey, BC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 51 mins ago
Store Manager
Clarks
Ottawa, ON
Clarks is looking for a Store Manager to join the team!

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate service schedules and supplies, and ensure high standards of quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facilities management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Database Management
Maintenance and Repair Troubleshooting
Written and Verbal Communication

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Supply Procurement
Maintenance and Repair
Troubleshooting
Microsoft Office
CRM Database
Outlook
Building Information Sheets
MSDS Sheets
Route Sheets
Night Managers
Client Compliance
Service Specifications
On-Call Emergencies
BC Driver's License

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