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Added 7 mins ago
CS
Part Time HCA- Days
Cogir Senior Living
Edmonton, AB · Riverbend Retirement
- Part-time
Reporting to the Health & Wellness Manager or Director of Care, the Health Care Aide provides personal care and performs selected tasks, which are within their knowledge and skill, under…
Added 7 mins ago
R
Associate Director, Wholesale & Commercial Credit Risk
RBC
Toronto, ON
- Full-time
…adjudication for RBC’s large corporate clients. In the Associate Director role, you will be responsible for adjudicating a portfolio of accounts including clients across the Capital…
Added 7 mins ago
SL
Creative Director
Sid Lee
Toronto, ON
- $135,000 to $140,000 CAD / year
The Creative Director creates the vision and inspires their team to generate a creative product at the highest level. We’re looking for someone with a track record of creating famous work…
Added 7 mins ago
Senior DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
Working knowledge of database concepts such as schema design, relational database management systems, NoSQL/Key-Value stores, performance tuning, client security and configuration.
Added 7 mins ago
C
Associate, Portfolio Manager
CIBC
Winnipeg, MB
- Full-time
…sessions by the ICs to continue the development of investment knowledge, concepts, and skills, client relationship management techniques, sales skills, and the continued development of…
Added 7 mins ago
C
Senior Analyst, Data Management & Solutions - Liquidity (12 Month Secondment)
CIBC
Toronto, ON
- Full-time
…readiness, and strategic decision-making. As a Senior Analyst, Data Management & Solutions - Liquidity, you’ll support the delivery of data, analysis, and solution activities tied to…
Added 7 mins ago
B
Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
Excellent knowledge of portfolio management strategies and objectives.
Added 7 mins ago
MU
Community Peace Officer - Campus Safety and Security
MacEwan University
AB · Edmonton, AB
- Full-time
…notebook, and enter all information into MacEwan's incident…
Added 7 mins ago
SC
Technical Services Director
SYSTRA Canada
Toronto, ON
- Full-time
In-depth knowledge of rail access management, systems safety assurance, and testing and commissioning processes.
Added 22 mins ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…
Added 22 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 22 mins ago
Project Manager, Facilities, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…stations and terminals, while working closely with the Project Director and a multidisciplinary team of internal resources and external consultants. The successful candidate will…
Added 22 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International
Toronto, ON · Montreal, QC · Chilliwack, BC · Vancouver, BC · Calgary, AB
- Full-time
We are seeking a Senior Compliance and Licensing Specialist to provide dedicated compliance and risk management support with a primary focus on Employee Benefits & Retirement (EB&R), while…
Added 22 mins ago
Account Director
Zulu Alpha Kilo
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We’re in search of a talented Account Director join our client services team. If you thrive in delivering client service excellence in a creative agency environment, consider this…
Added 22 mins ago
Governance and Stakeholder Coordination
Government of Alberta
AB
The Ministry of Treasury Board and Finance is responsible for budget planning, financial management and economic analysis, and the administration of tax and revenue programs. In addition,…
Added 22 mins ago
Senior Manager, Health, Safety and Environment (HSE), Saskatchewan
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Regina, SK
Reporting to the Director, HSE, AI Fabric, the Senior Manager, HSE role is responsible for driving HSE excellence throughout the entire project lifecycle, from planning and design through…
Added 22 mins ago
TU
Student Financial Management Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The position manages the specialized and complex financial activities of the Student Financial Management unit which is responsible for the administration of a number of central University…
Added 22 mins ago
FG
Site Reliability Engineer | Release Management & Automation Specialist
FDM Group
Toronto, ON
- Contract
This role sustains the Broadcom Continuous Delivery Director (CDD) platform, an enterprise release orchestration system, while supporting the transition to a future enterprise release…
Added 22 mins ago
TU
Assistant HR Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted…
Added 22 mins ago
TU
Assistant HR Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted…
Added 22 mins ago
KI
Senior Project Manager, Engineering
Kruger Inc.
Montreal, QC
- Full-time
The Senior Project Manager, Engineering supports the Project Director in the delivery of large-scale capital projects, typically ranging in value from $100M to $1B. The incumbent…
Added 22 mins ago
O
Fire Alarm System Supervisor
Olymbec
Montreal, QC
- $80,000 to $90,000 CAD / year
- Full-time
The Fire Alarm Systems Supervisor is responsible for the administrative management, planning, and operational oversight of activities related to fire alarm and security systems across the…
Added 22 mins ago
EG
Director, Geoscience (Canada)
Equinox Gold Corp.
Vancouver, BC
- Full-time
Reporting to the Regional Vice President Exploration, Canada, the Director of Geoscience provides strategic and technical leadership across Equinox’s Canadian exploration portfolio, driving…
Added 22 mins ago
TU
Human Resources Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted…
Added 22 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate service schedules and supplies, and ensure high standards of quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facilities management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Database Management
Maintenance and Repair Troubleshooting
Written and Verbal Communication

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Supply Procurement
Maintenance and Repair
Troubleshooting
Microsoft Office
CRM Database
Outlook
Building Information Sheets
MSDS Sheets
Route Sheets
Night Managers
Client Compliance
Service Specifications
On-Call Emergencies
BC Driver's License

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