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Added 14 mins ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…
Added 14 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
…Solutions aux patients sur le marché canadien. Il devra assurer l’excellence opérationnelle de l’ensemble des projets de l’unité d’affaires Solutions aux patients au Canada, en mettant…
Added 14 mins ago
Project Manager, Facilities, Pacific Link (Contract)
Trans Mountain
Calgary, AB
As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system.
Added 14 mins ago
Account Director
Zulu Alpha Kilo
Toronto, ON
We’re in search of a talented Account Director join our client services team. If you thrive in delivering client service excellence in a creative agency environment, consider this…
Added 14 mins ago
Senior Manager, Health, Safety and Environment (HSE), Saskatchewan
Bell
Regina, SK
Reporting to the Director, HSE, AI Fabric, the Senior Manager, HSE role is responsible for driving HSE excellence throughout the entire project lifecycle, from planning and design through…
Added 14 mins ago
TU
Student Financial Management Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 14 mins ago
CG
Line Cook - Arlington Hotel & River's Edge
Carmens Group
Paris, ON
- Full-time
Career coaching & growth, including mentorship from our Director of Culinary
Added 14 mins ago
M
Associate Director, Paid Social (Remote)
Monks
Toronto, ON
- Full-time
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of…
Added 14 mins ago
TU
Assistant HR Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 14 mins ago
TU
Assistant HR Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 14 mins ago
EG
Director, Geoscience (Canada)
Equinox Gold Corp.
Vancouver, BC
- Full-time
…and United States. Guided by our core values of integrity, excellence, accountability, and teamwork, we foster a safe, inclusive, and rewarding workplace where a talented, experienced team…
Added 14 mins ago
TU
Human Resources Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 14 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Added 14 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Added 43 mins ago
P
Plant Director
Prysmian
Saint-Jérôme, QC · St Jerome
- Full-time
As Plant Director of our Saint Jerome facility, you will lead one of Prysmian’s key manufacturing sites in North America. Reporting to the Vice President, Power Distribution Manufacturing,…
Added 43 mins ago
Safety Coordinator
VMAC Global Technology Inc.
Nanaimo, BC
VMAC is seeking a Safety Coordinator to support and strengthen the organization’s safety culture. Reporting to the Director of People and Culture, this position is responsible for…
Added 43 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Uxbridge, ON
…maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic…
Added 43 mins ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
Uxbridge, ON
…maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic…
Added 43 mins ago
B
DIRECTOR, GOVERNMENT FUNDS - Montreal, Ottawa & Toronto
BDC
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
As Director, you will combine leadership, investment expertise, and complex project management to support the deployment and oversight of government-backed venture capital programs,…
Added 43 mins ago
K
Cybersecurity Incident Coordinator
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · Sault Ste. Marie, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Waterloo, ON · Montreal, QC · Brossard, QC · Joliette, QC · Quebec, QC · Boisbriand, QC · Regina, SK · Saskatoon, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Vaughan, Ontario · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
As a key member of KPMG Canada Digital Security Group and reporting to the Senior Manager of the CISO office and Director of Security Operations, this role will support the DSG team by…
Added 44 mins ago
ZA
Account Director
Zulu Alpha Kilo
Toronto, ON
- Full-time
We’re in search of a talented Account Director join our client services team. If you thrive in delivering client service excellence in a creative agency environment, consider this…
Added 58 mins ago
SEM Intelligence Specialist
Okanagan College
Kelowna, BC
The Strategic Enrolment Intelligence Specialist reports to the Director, Strategic Enrolment Management, and serves as the senior analytical intelligence advisor within the SEM portfolio.
Added 1 hour ago
Manager, Business Development
International Business University
Ottawa, ON
Reporting to: Associate Director, Student Recruitment
Added 1 hour ago
SS
General Manager
Sienna Senior Living
Surrey, BC
- Full-time
…from daily interactions to shaping the future of senior care…
Added 1 hour ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
The Director, Oracle ERP Product Management provides strategic and enterprise leadership for Oracle ERP, Financial Services applications (OFSAA) and related systems across the IT…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate service schedules and supplies, and ensure high standards of quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facilities management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Database Management
Maintenance and Repair Troubleshooting
Written and Verbal Communication

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Supply Procurement
Maintenance and Repair
Troubleshooting
Microsoft Office
CRM Database
Outlook
Building Information Sheets
MSDS Sheets
Route Sheets
Night Managers
Client Compliance
Service Specifications
On-Call Emergencies
BC Driver's License

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