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Added 4 mins ago
T
Personal Banking Associate Trainee (Full time) - Saint-Jérôme
TD
Saint-Jérôme, QC
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 4 mins ago
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Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
Review and continually monitor performance of existing accounts and client relationships, ensuring timely identification and escalation of emerging risks.
Added 4 mins ago
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Private Banking Officer, Private Wealth
BMO
Quebec, QC
- Full-time
Determines client needs and ensures timely and accurate completion of transaction processing.
Added 4 mins ago
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Mortgage Specialist
BMO
Montreal, QC
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 4 mins ago
B
Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a Digital Product Manager to help shape and deliver digital experiences for our Digital Retail Investments team, from discovery and roadmap development through release,…
Added 4 mins ago
R
Eurovision 360 Project Manager (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a member of the Radio-Canada Marketing & Communications team, the Eurovision 360 Project Manager leads the planning, execution and co-ordination of all marketing initiatives celebrating…
Added 4 mins ago
R
Program Manager
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Program Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 19 mins ago
JC
Security Project Manager
Johnson Controls
Brampton, ON · CAN ON Brampton Paget Road
- Full-time
…justified. Evaluates the contractual scope of work and the impact of client issued bulletins, field directives and/or scheduling changes. Communicates both technical and business-related…
Added 19 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this…
Added 19 mins ago
Project Coordinator
Aecon
Gibbons, AB
Reporting to the Project Manager, the Project Coordinator supports the day‑to‑day execution of the project by assisting with cost tracking, productivity analysis, change management and…
Added 19 mins ago
Project Coordinator
Aecon
Niverville, MB
Reporting to the Project Controls Manager, the Project Coordinator supports the day‑to‑day execution of the project by assisting with cost tracking, productivity analysis, change management…
Added 19 mins ago
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R&D Test Manager (Software - Validation & Verification)
Actalent
Ottawa, ON
- $145,000 to $195,000 CAD / year
- Full-time
Job Title: R&D Test Manager (Software - Validation & Verification)
Added 19 mins ago
BT
Audit and Assurance Manager
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Audit and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 19 mins ago
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Senior Architectural Estimator
CertainTeed
Woodbridge, ON
- Full-time
Work with client/Manager to coordinate quotation, negation, and closeout strategy.
Added 19 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 19 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 33 mins ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Added 33 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
As an Information Technology Audit Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 48 mins ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
Added 48 mins ago
T
Personal Banking Associate - l'Assomption Branch
TD
L'Assomption, QC
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 48 mins ago
T
Personal Banking Associate - New Glasgow
TD
New Glasgow, NS
- Part-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 48 mins ago
T
Personal Banking Associate - Mandarin or Spanish Language Skills an Asset
TD
Surrey, BC
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 48 mins ago
R
Account Manager
Reconomy
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This…
Added 48 mins ago
Outreach Worker (Nanaimo CLBC)
Connective
Nanaimo, BC
Reports and is accountable to the Program Manager or their designate
Added 48 mins ago
TI
Senior OCS Engineer - Testing & Commissioning
Techaxis, Inc
Mississauga, ON
- Full-time
One of our direct client is seeking an enthusiastic self-motivated Senior OCS Engineer to work in on one of their light rail project. As the successful candidate your ideas for continuous…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate service schedules and supplies, and ensure high standards of quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facilities management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Database Management
Maintenance and Repair Troubleshooting
Written and Verbal Communication

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Supply Procurement
Maintenance and Repair
Troubleshooting
Microsoft Office
CRM Database
Outlook
Building Information Sheets
MSDS Sheets
Route Sheets
Night Managers
Client Compliance
Service Specifications
On-Call Emergencies
BC Driver's License

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