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Added 39 mins ago
GH
Director of Sales and Marketing
Gottardo Hotels and Resorts
Aurora, ON
- Full-time
Role Description The Director of Sales and Marketing is a full-time, on-site role based in Aurora, ON, responsible for leading revenue growth and brand visibility for Gottardo Hotels and…
Added 1 hour ago
Directeur.trice technique principal.e - Rendu neuronal / Principal Technical Director - Neural Rendering
Electronic Arts
Montreal, QC · Vancouver, BC · AB
We are looking for a Principal Technical Director with deep and broad rendering experience to lead a group of rendering engineers and researchers within our Research & Engineering team. You…
Added 2 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 3 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
Meets regularly with the Director of Operations to review performance, risks, staffing, financial results, service challenges and recommended improvements.
Added 3 hours ago
Asset Performance and Reliability Engineer
Public Service Delivery
Winnipeg, MB
Reporting to the Director, Strategic Asset Management Branch, the Asset Performance & Reliability Engineer provides advanced engineering analysis and data-driven technical expertise to…
Added 3 hours ago
B
Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities…
Added 3 hours ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
The Director will combine the instincts of an outstanding front-of-house host with the operating discipline of an experienced executive. This is an active, member-facing role - not one…
Added 4 hours ago
OT
Business Development Manager
Ottawa Tourism
Ottawa, ON
- Full-time
Reporting to the Director Sales, Business & Major Events, the incumbent is responsible for building and maintaining a full roster of clients and potential clients in the Canadian market. To…
Added 4 hours ago
SW
Commercialization Manager
Skyward Wildfire Technologies
Vancouver, BC
- $80,000 to $110,000 CAD / year
- Full-time
Reports to: Director of Business Development and Government Partnerships
Added 4 hours ago
II
Director, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
…working with Tier 1 Canadian and multinational clients. The Director acts as strategic leader for the project/account team and plays a key role in strengthening broader client…
Added 4 hours ago
GO
Asset Performance and Reliability Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Director, Strategic Asset Management Branch, the Asset Performance & Reliability Engineer provides advanced engineering analysis and data-driven technical expertise to…
Added 4 hours ago
W
(CAN) Senior Director, Digital Strategy and Media
Walmart
Mississauga, ON
- Full-time
The Senior Director, Digital and Media is responsible for setting and leading Walmart Canada’s enterprise growth marketing strategy across online and offline media, SEO, and customer…
Added 4 hours ago
WG
Supply Chain Business Partner
Wesdome Gold Mines
Toronto, ON
- $103,500 to $117,000 CAD / year
- Full-time
Based in Toronto, and reporting to the Director, Supply Chain and Procurement, the Supply Chain Business Partner (SCBP) acts as a key strategic sourcing and commercial advisor to our mining…
Added 4 hours ago
R
Manager, Business Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Part-time
Reporting to the Director, Multiplatform Sales, Montreal, you will oversee business development for the Montreal Media Solutions sales team.
Added 4 hours ago
SL
Creative Director
Sid Lee
Toronto, ON
- $135,000 to $140,000 CAD / year
The Creative Director creates the vision and inspires their team to generate a creative product at the highest level. We’re looking for someone with a track record of creating famous work…
Added 4 hours ago
MU
VP, Workforce Development & Partnerships
MSM Unify
Vancouver, BC
- Full-time
Build an employer account management function: onboarding, training delivery coordination, satisfaction review, and renewal
Added 5 hours ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 5 hours ago
Account Director
Zulu Alpha Kilo
Toronto, ON
We’re in search of a talented Account Director join our client services team. If you thrive in delivering client service excellence in a creative agency environment, consider this…
Added 5 hours ago
TU
Student Financial Management Analyst
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…addition, the individual works in collaboration with the Associate Director and provides expert advice in the review, development and monitoring of financial and student systems, processes…
Added 5 hours ago
M
Associate Director, Paid Social (Remote)
Monks
Toronto, ON
- Full-time
As an Associate Director, Paid Social, you will be driving performance, guiding account teams and orchestrating growth for top advertisers across top paid social platforms.
Added 5 hours ago
2T
Senior Accounting Technician / Technicien(ne) comptable senior
21 TSI
Montreal, QC
- Full-time
Reporting to the Director of Finance, you will support daily accounting operations, month-end closing, reconciliations, and the continuous improvement of financial processes. You should be…
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City…
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City…
Added 5 hours ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
…platform architecture, features, and capabilities (e.g., financial account management, financial deals, wealth management, customer data platforms). The ideal candidate should have hands-on…
Added 5 hours ago
PS
Assistant Director, Regional Offices Branch
Public Service Alliance of Canada (PSAC)
Ottawa, ON
- Full-time
Under the direction of the Director, Regional Offices Branch, the Assistant Director provides strategic and operational leadership for the Regional Offices Branch, They support the Director…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, service expansion, contract negotiation, scheduling, and coordination of facility services. Conduct quality inspections, resolve client issues, oversee Night Managers, and maintain accurate operational and client records.

Requirements

Requires at least two years of outside B2B account management experience and a track record of success in client retention; facilities or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Software
Written and Verbal Communication
Maintenance and Repair Troubleshooting

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Night Managers
City Wide CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Maintenance and Repair
Troubleshooting
Route Sheets
Client Invoicing
Sales
BC Driver's License

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