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Added 4 mins ago
R
Regional Service Network Specialist
Raise
Toronto, ON
- $61,000 to $72,500 CAD / year
- Full-time
We’re Raise an Ian Martin Company. On behalf of our client, Accerta, we are looking to hire a full-time Regional Service Network Specialist in the Toronto Region. This is a 12 month…
Added 4 mins ago
CG
Unit Manager Full Time
Compass Group Canada
Tiverton, ON
- Full-time
The Unit Manager oversees daily pantry and kitchenette operations, ensuring food quality, inventory management, cleanliness, and safety standards are maintained. This role also supports…
Added 4 mins ago
1
Dental Receptionist - Queen Street Dental
123Dentist
Toronto, ON
- Part-time
We are currently looking to fill a full-time position for a receptionist who will be part of our amazing team at QSDC. You will represent our dental practice at our front desk and be part…
Added 4 mins ago
T
Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 4 mins ago
U
CyberArk IAM Analyst
UST
Toronto, ON
- Full-time
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays,…
Added 4 mins ago
NF
Department Manager Full Time Day
No Frills
Campbell River, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 mins ago
LV
MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 4 mins ago
LV
MANAGER-EN
La Vie En Rose
Rosemère, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 4 mins ago
T
Financial Planner - Sherbooke
TD
Sherbrooke, QC
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 4 mins ago
BH
Senior Manager, Facilities & Space Management
BC Hydro
Vancouver, BC
- Full-time
Proven ability over at least eight years leading a high performing team, focused on safety, innovation, relationship management, and customer service.
Added 4 mins ago
SH
Acting Store Manager Upper Canada Mall
Sunglass Hut
Newmarket, ON
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 4 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Aurora, ON
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 4 mins ago
Spa Supervisor
Wickaninnish Inn
Tofino, BC
Previous experience of 1 year in another spa, or a full-service hotel, would be an asset.
Added 4 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Mississippi Mills, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 4 mins ago
TH
Department Supervisor Full Time - 7172 Sherwood Park
The Home Depot
Sherwood Park, AB
- Full-time
Health and Dental Benefits for Full Time associates
Added 4 mins ago
TH
Department Supervisor Full Time 6 Month Contract (AURORA)
The Home Depot
Aurora, ON
- Full-time
Health and Dental Benefits for Full Time associates
Added 4 mins ago
TH
Receiving Associate Full Time - KITCHENER R
The Home Depot
Kitchener, ON
- Full-time
Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements
Added 4 mins ago
FA
Leasing Team Lead, Ottawa
Forum Asset Management
Ottawa, ON
- Full-time
Work Schedule: Full-time, Tuesday to Saturday, 11:00 am to 7:00 pm
Added 4 mins ago
FA
Leasing Team Lead, Oshawa
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Work Schedule: Full-time, Tuesday to Saturday, 11:00 am to 7:00 pm
Added 4 mins ago
FA
Leasing Team Lead, Waterloo
Forum Asset Management
Waterloo, ON
- Full-time
Work Schedule: Full-time, Tuesday to Saturday, 11:00 am to 7:00 pm
Added 5 mins ago
J
Product Lead - Range Rover
JLR
Mississauga, ON
- Full-time
Coordinate cross ‑ functional teams across Product Development, Sales, Marketing, Customer Service, and retailers to deliver launch milestones on time and on budget
Added 5 mins ago
MI
Assistant Produce Manager - Full Time
Metro Inc.
Canada
- Full-time
Position Title: Assistant Produce Manager - Full Time
Added 5 mins ago
DA
SALES MANAGER
Drive Auto Group
Ajax, ON
- Full-time
Drive Autogroup, with dealerships across the GTA is looking to hire a full time Sales Manager. The Sales Manager is a key leader of the Sales team. The Sales Manager is dedicated to…
Added 5 mins ago
MI
Assistant Deli Manager - Full Time
Metro Inc.
Ottawa, ON · Nepean, ON
- Full-time
Position Title: Assistant Deli Manager - Full Time
Added 5 mins ago
S
Produce - Clerk Produce
Sobeys
Oakville, ON
- Full-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, service expansion, contract negotiation, scheduling, and coordination of facility services. Conduct quality inspections, resolve client issues, oversee Night Managers, and maintain accurate operational and client records.

Requirements

Requires at least two years of outside B2B account management experience and a track record of success in client retention; facilities or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Software
Written and Verbal Communication
Maintenance and Repair Troubleshooting

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Night Managers
City Wide CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Maintenance and Repair
Troubleshooting
Route Sheets
Client Invoicing
Sales
BC Driver's License

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