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Added 6 mins ago
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Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
…Remitly's Identity & Trust Analytics Team, reporting to the Senior Manager, Fraud Program and Analytics. As a senior individual contributor, you will own fraud analytics for Remitly's new…
Added 6 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Group
Toronto, ON · CAN - Toronto
- Full-time
Reports To: Senior Manager Production & Content Media
Added 6 mins ago
WC
Manager, Warehouse - Canada
White Cap
Burnaby, BC
- Full-time
Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some…
Added 6 mins ago
Campus Operations Coordinator
Okanagan College
Kelowna, BC
Works closely with the Manager, Security and Emergency Management and other departments as required to address security concerns on campus; coordinates additional security coverage on…
Added 6 mins ago
YG
HSE & Field Administrator
York Group
Edmonton, AB
- Full-time
The HSE & Field Administrator provides administrative support to YCI's HSE and Site Operations teams. This role keeps safety documentation, training records and field paperwork organized,…
Added 6 mins ago
PR
Manager, Replenishment Planning
Pernod Ricard
Windsor, ON
- Full-time
Serves as a manager-level functional expert responsible for high-complexity replenishment outcomes, planning governance, and cross-functional transformation. The role owns critical planning…
Added 6 mins ago
EB
Customer Care Representative
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 6 mins ago
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Personal Banking Associate Trainee (Full time) - Saint-Jérôme
TD
Saint-Jérôme, QC
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 6 mins ago
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Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
Candidates should have 10+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 6 mins ago
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Senior Manager, Business Transformation
BMO
Toronto, ON · FCP
- Full-time
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 6 mins ago
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Private Banking Officer, Private Wealth
BMO
Quebec, QC
- Full-time
Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 6 mins ago
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Mortgage Specialist
BMO
Montreal, QC
- Full-time
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 6 mins ago
B
Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
This role requires a Digital Product Manager with a solid understanding of wealth and investment products, along with the ability to translate business needs into digital solutions.
Added 6 mins ago
BG
Service Technician - Field
Brandt Group of Companies
Fort McMurray, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Field Service Technician for our Fort McMurray Construction and Forestry location.
Added 6 mins ago
E
Senior Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
Our finance team is looking for a Senior Financial Analyst reporting to the Manager FP&A to join the team. You are an experienced finance professional who works independently and builds…
Added 6 mins ago
E
Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
Our finance team is looking for an FP&A Analyst reporting to the Manager FP&A to join the team. You are a dedicated finance professional with an eye for detail and a commitment to…
Added 6 mins ago
R
Eurovision 360 Project Manager (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a member of the Radio-Canada Marketing & Communications team, the Eurovision 360 Project Manager leads the planning, execution and co-ordination of all marketing initiatives celebrating…
Added 6 mins ago
PM
Commercial Operations Sr Executive
Philip Morris International
Calgary, AB
- Full-time
Post-secondary education in business, marketing, hospitality, event management, finance or a related field, or equivalent experience.
Added 6 mins ago
R
Program Manager
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Program Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…
Added 21 mins ago
PW
Shop Foreman
Precision Well Servicing
Red Deer, AB
- Full-time
…shop foreman’s responsibility to check equipment for adequate field readiness prior to equipment leaving the…
Added 21 mins ago
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Senior Project Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
You’re a seasoned construction or facilities Project Manager who knows how to deliver capital projects safely, on budget, and to specification. You bring hands-on experience managing…
Added 21 mins ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…
Added 21 mins ago
JC
Security Project Manager
Johnson Controls
Brampton, ON · CAN ON Brampton Paget Road
- Full-time
…advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society…
Added 21 mins ago
S
Senior Project Manager
Sidetrade
Remote, Canada
- Full-time
- Remote
As a Senior Project Manager, you run enterprise Order-to-Cash implementations from contract signature to go-live and into run. You own the plan, the coordination and the project governance.…
Added 21 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, service expansion, contract negotiation, scheduling, and coordination of facility services. Conduct quality inspections, resolve client issues, oversee Night Managers, and maintain accurate operational and client records.

Requirements

Requires at least two years of outside B2B account management experience and a track record of success in client retention; facilities or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Software
Written and Verbal Communication
Maintenance and Repair Troubleshooting

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Night Managers
City Wide CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Maintenance and Repair
Troubleshooting
Route Sheets
Client Invoicing
Sales
BC Driver's License

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