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Added 1 min ago
M
Director, Operational Resilience
Medavie
Toronto, ON · ON · NB · NS · PE · NL · MBC ON Local Office Etobicoke
- Full-time
As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences…
Added 45 mins ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Emergency Response & Compliance, the Manager, Fire Prevention and Preparedness will support the advancement of a proactive fire safety culture at TCHC. The…
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 2 hours ago
J
Senior Director, Engineering
Jobgether
Canada
- Full-time
…architecture, development, and delivery of advanced embedded memory IP solutions for semiconductor applications. In this high-impact role, you will lead multidisciplinary memory design…
Added 4 hours ago
AB
Junior Designer
Ali Budd Interiors
Toronto, ON
- Full-time
Design & Technical Support: Support the design team in producing accurate, detailed drawing packages, including floor plans, reflected ceiling plans, elevations, sections, millwork drawings…
Added 5 hours ago
CM
2026-041 - PFT IT Specialist - Level 1
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
The IT Specialist is responsible for providing a wide range of technical support services for staff across the organization. This position involves a variety of tasks aimed at ensuring the…
Added 8 hours ago
Senior Manager, Data Product Management
Scotiabank
Toronto, ON
…Management (GWM) Data Centre of Excellence. Reporting to the Director, Data Product Management, this role is responsible for the end-to-end lifecycle management of data products. The Senior…
Added 8 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…leadership in defining and delivering technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured…
Added 19 hours ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a pivotal role in shaping and delivering strategic initiatives that drive…
Added 19 hours ago
NB
SAS Viya System Administrator
National Bank of Canada
Montreal, QC
- Full-time
Within the STAD (Cross-Functional Solutions, Acceleration and Data) sector, you will report to the Senior Director, Analytical Asset Management. You will work in a technology-driven…
Added 19 hours ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a key role in driving strategic transformation initiatives across our…
Added 19 hours ago
EC
GIS Developer
Esri Canada
Toronto, ON
- Full-time
Contributes to needs analysis and the definition of functional and non‑functional requirements, translating business requirements into effective technical solutions.
Added 20 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…processes, dashboards, reporting tools and practical automation solutions. The ideal candidate blends deep supply chain and operational knowledge with the technical rigor to write scripts,…
Added 23 hours ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
Reporting to the Technical Director, the Technical Engineer is responsible for independently reviewing, validating, and approving technical outputs to ensure accuracy, manufacturability,…
Added 1 day ago
GC
Director of Customer Success
GRC Concierge
Ottawa, ON
- Full-time
We combine technical expertise, proactive service, and exceptional client relationships to make compliance simpler, more effective, and less overwhelming for the businesses we support.
Added 1 day ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 1 day ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 1 day ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
Reporting to the Director, Member Experience & Engagement, the successful candidate will lead the planning and delivery of executive development, recognition, and member engagement…
Added 1 day ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our…
Added 1 day ago
BH
Library Technician – Library #583-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Director of Research & Innovation, the Health Library Technician is responsible for fulfilling client information needs by providing reference, literature searches,…
Added 2 days ago
Manager of Central Staffing
Winnipeg Regional Health Authority
Winnipeg, MB
The Care Coordination program provides staffing, technical/equipment, education, leadership, bed utilization and specialized nursing support to clinical programs at the Health Sciences…
Added 2 days ago
SH
Manager of Central Staffing
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Care Coordination program provides staffing, technical/equipment, education, leadership, bed utilization and specialized nursing support to clinical programs at the Health Sciences…
Added 2 days ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Director, Digital Experience is responsible for defining and continuously evolving the digital product and customer experience across Empire’s retail banner websites and digital…
Added 2 days ago
Project Design Specialist
State Window Corporation
Vaughan, ON
Any other tasks assigned by the Project Design Support Manager or Director of Drafting & Technical Support

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 6, 2027
Posting language: English
Posted: Nov 7, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned B2B client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate schedules and supplies, and maintain service records to ensure quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; facilities or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Facilities Management
Building Maintenance and Repair
Troubleshooting
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Time Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Client Satisfaction
Customer Complaints
Sales
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Key and Alarm Sheets
Maintenance and Repair
Troubleshooting
On-Call Emergencies
Driver's License
Commission
Car Allowance

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