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Added 2 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 2 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
Added 3 hours ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for an Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver or LA team.
Added 5 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
Reporting to the Director, Member Experience & Engagement, the successful candidate will lead the planning and delivery of executive development, recognition, and member engagement…
Added 5 hours ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
At Novo SST, we believe that the quality of technological solutions relies as much on understanding user needs as on the rigor of the processes that support them. This is why we are looking…
Added 5 hours ago
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Director, Finance (CSM)
Husky Technologies
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- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 5 hours ago
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Quality Assurance Analyst (COPY) (COPY)
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Longueuil, QC
- Full-time
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Added 5 hours ago
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Quebec, QC
- Full-time
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Added 6 hours ago
EM
Director
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- Full-time
…payments for businesses that need secure, compliant, and scalable solutions. Team members work at the intersection of finance and technology, shaping how money moves across borders in…
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D8
#290.1 - Continuing/Part-Time (0.100 FTE) - Literacy Teacher
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Added 6 hours ago
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District 82 School
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Added 6 hours ago
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Diamond Consultant
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- $90,000 to $120,000 CAD / year
- Full-time
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Added 6 hours ago
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- Full-time
Added 6 hours ago
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Manager Financing Solutions
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Vancouver, BC
- Full-time
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Added 7 hours ago
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Calgary, AB
…other industries, enabling us to deliver diverse and impactful solutions for our tenants, partners, and…
Added 7 hours ago
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Director, Retirement Strategy
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Toronto, ON
- Full-time
…Institutional channels in North America, Asia and Europe. The Director, Retirement Strategy will help shape the growth and transformation agenda for the U.S. and Canada Retirement…
Added 8 hours ago
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Project Advisor, Digital Printing -Markham, ON
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Markham, ON
- Full-time
This is a customer-facing print solutions and project coordination position focused on advising customers, quoting, managing print projects, and coordinating work through production.…
Added 8 hours ago
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Temporary Cashier
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Added 11 hours ago
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City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 6, 2027
Posting language: English
Posted: Nov 7, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned B2B client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate schedules and supplies, and maintain service records to ensure quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; facilities or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Facilities Management
Building Maintenance and Repair
Troubleshooting
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Time Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Client Satisfaction
Customer Complaints
Sales
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Key and Alarm Sheets
Maintenance and Repair
Troubleshooting
On-Call Emergencies
Driver's License
Commission
Car Allowance

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