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Added 11 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 11 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Added 11 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Added 11 mins ago
S
Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 11 mins ago
S
Pharmacy Technician - BC Cancer - Vancouver
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 1 hour ago
HE
Direct Sales and Marketing Representitive
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
We’re looking for a Direct Sales and Marketing Representative who enjoys meeting people, takes initiative, and wants to build a career in sales and marketing. Bring your personality, your…
Added 1 hour ago
HE
Customer Service Sales Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 2 hours ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Mississauga, ON
- $17.95 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 2 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
…and dedicated individual to join our team as an Outside Sales Representative to help grow our business and support our customers. If you enjoy building relationships and finding new…
Added 2 hours ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Fountain Tire Lethbridge North (804 36 Street), is looking for a friendly and dedicated individual to join our team as an Inside Sales Representative/Service Writer!
Added 2 hours ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
…individual to join our team on the front counter as an Inside Sales…
Added 2 hours ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Fountain Tire Roper Road, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
Added 3 hours ago
J
Personal Line Insurance - Customer Service Representative
JobsMedia.io
Markham, ON
- Full-time
Build lasting client relationships through proactive service
Added 3 hours ago
S
Carpenter - BC Children's Hospital & Women's Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 3 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 3 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- Up to $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 4 hours ago
Supplier Quality Engineer
Westerkirk
Calgary, AB
Manage & Monitor the Supplier Certification (Designated Supplier Quality Representative DSQR) program
Added 4 hours ago
A
Sales & Marketing Representatives
Acosta
Richmond Hill, ON
- Full-time
Added 4 hours ago
A
Sales & Marketing Representatives
Acosta
Cambridge, ON
- Full-time
Added 4 hours ago
A
Sales & Marketing Representatives
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Waterloo, ON
- Full-time
Added 4 hours ago
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Sales & Marketing Representatives
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Kitchener, ON
- Full-time
Added 4 hours ago
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Sales & Marketing Representatives
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Burlington, ON
- Full-time
Added 4 hours ago
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Sales & Marketing Representatives
Acosta
Niagara Falls, ON
- Full-time
Added 4 hours ago
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Sales & Marketing Representatives
Acosta
Barrie, ON
- Full-time
Added 4 hours ago
TS
Consumer Care Rep
Tempur Sealy International
Toronto, ON · Canada - Toronto
- Full-time
Reporting to the Customer Service Manager (Order Desk and Customer Service, the Customer Service Representative is the primary point of contact for our end users and customers, dealers and…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 6, 2027
Posting language: English
Posted: Nov 7, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow assigned B2B client accounts by coordinating facility services, negotiating additional service agreements, and overseeing contractor relationships and performance. Conduct site inspections, resolve client issues, coordinate schedules and supplies, and maintain service records to ensure quality and client satisfaction.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; facilities or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Facilities Management
Building Maintenance and Repair
Troubleshooting
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Time Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Solutions
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Client Satisfaction
Customer Complaints
Sales
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Key and Alarm Sheets
Maintenance and Repair
Troubleshooting
On-Call Emergencies
Driver's License
Commission
Car Allowance

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