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Added 21 mins ago
PL
Accounting Manager
Pure Life Machinery
St. Catharines, ON
- Full-time
…with the Group Accounting Manager, Controller, the Managing Director and the operations and sales teams. This role suits someone who enjoys both doing the work and improving how it gets…
Added 36 mins ago
CS
Office Manager
Cogir Senior Living
Kitchener, ON · Briarfield Gardens
- Full-time
…phone, making your team’s contribution pivotal to the overall sales…
Added 1 hour ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Demonstrated experience leading and coordinating cross‑functional account teams (e.g., Sales, Professional Services, Project Management) to achieve shared customer and revenue outcomes.
Added 1 hour ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Minimum 7 years of experience working with GIS and/or location intelligence in a customer‑facing role (e.g., customer success, sales, consulting, or enterprise solution delivery),…
Added 2 hours ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Jointly reporting to the hiring Associate Director of Faculty Development, and to the Dean or unit head of an assigned portfolio, or a Senior Development Officer (SDO) if in place, the…
Added 2 hours ago
BG
Director of Marketing & Digital Commerce
Barbecues Galore
Burlington, ON
- Full-time
We are looking for a Director of Marketing & Digital Commerce to lead our entire marketing and e-commerce operations. You will own the website and digital content, build our brand, bring…
Added 6 hours ago
TL
Head of Sales & Hospitality - The Little Gym - Incentive Pay Options
The Little Gym of Silver Spring
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Head of Sales & Hospitality is the heartbeat of our member experience. You are the first voice families hear, the warm face that greets them at the door, and the trusted guide that…
Added 6 hours ago
AR
Hospitality Manager
Atria Retirement Canada
Winnipeg, MB
- $51,000 to $58,650 CAD / year
- Full-time
Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and…
Added 6 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 12 hours ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 16 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
Confirm that leasing staff techniques are effective in closing sales
Added 18 hours ago
TW
Sales Associate
tbooth wireless / la cabine t sans fil
Toronto, ON · North York, ON
- Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 22 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports to: Director of Purchasing & Marketing
Added 23 hours ago
1
Sales Director
15Rock
Toronto, ON
- Full-time
Run your own prospecting stack. Research, list-building, sequencing and CRM upkeep are done with AI tools and agents here. You direct them. There is no sales-ops team to wait on.
Added 23 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 1 day ago
OF
Directrice adjointe / Directeur adjoint
Orangetheory Fitness
Saint-Eustache, QC
- Full-time
…includes monitoring studio metrics, assisting with membership sales, handling member inquiries, and supporting retention initiatives through exceptional customer experience. The assistant…
Added 1 day ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…
Added 1 day ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…
Added 1 day ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for an Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver or LA team.
Added 1 day ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
We’re recruiting a Commercial Insurance Director for a well-established and growing insurance organization in the Greater Toronto Area.
Added 1 day ago
VV
Field Marketing Specialist I Enterprise Software I Cloud Technology
Veracity Ventures Inc.
Remote, Canada
- $35 to $39 CAD / hour
- Full-time
- Remote
Experience preparing event reports and sales communications.
Added 1 day ago
SD
Diamond Consultant
Spence Diamonds
AB · Edmonton, AB
- $90,000 to $120,000 CAD / year
- Full-time
Minimum 2 years of experience with a proven track record of meeting or exceeding sales targets regularly. Ideally, you’ve worked in a highly competitive professional sales environment.
Added 1 day ago
IP
Direct Sales Representative
Intercity Packers Meat & Seafood
AB · Intercity Packers Edmonton-Alberta-ICP
- Full-time
As a result of our expanding sales strategy, Intercity Packers is looking for a Full Time Direct Sales Representative located in Edmonton, Alberta. Reporting to the Director of Sales, the…
Added 1 day ago
T
Project Advisor, Digital Printing -Markham, ON
TPH
Markham, ON
- Full-time
Compensation: $22-$25 per hour based on experience.
Added 1 day ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 6, 2027
Posting language: English
Posted: Nov 7, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships, negotiate additional service agreements, and oversee contractors, service schedules, supplies, and quality inspections. Coordinate with Night Managers and operations staff to resolve client issues, maintain service records, and ensure contracted work is completed to client requirements.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid British Columbia driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales
Relationship Building
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Service
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Software
Facilities Maintenance
Troubleshooting
Process Improvement
Time Management

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Sales
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Client Inspections
Customer Complaints
Customer Satisfaction
City Wide CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Maintenance And Repair
Troubleshooting
Supply Procurement
Route Sheets
On-Call Emergencies
Process Improvement
British Columbia Driver's License

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