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Added 6 mins ago
P
Director of Finance
Pontosense
Toronto, ON
- Full-time
…can trust: a close that lands on time, a forecast that ties sales to inventory and cash, and books that hold up in diligence. This is the moment to bring in the leader who owns…
Added 6 mins ago
P
Supply Chain Director
Pontosense
Toronto, ON
- Full-time
You make calls with incomplete data and explain them plainly to finance and sales
Added 6 mins ago
Manager, Integrated Marketing and Channels
Canada Post - Postes Canada
Toronto, ON
Reporting to the Director, Integrated Marketing and Channels, the Manager, Integrated Marketing and Channels, orchestrates marketing campaign initiatives across various channels to drive…
Added 2 hours ago
TA
Director; Business Development Canada-FR
Top Aces
Canada
- Full-time
The Director, Business Development is a key member of the Top Aces Business Development Team and supports BD activities so that financial targets are achieved.
Added 3 hours ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
Ensure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concerns
Added 3 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Exposure to indirect and sales tax workstreams emerging within the practice
Added 3 hours ago
D
Senior Account Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Dayuse is looking for its future Senior Account Manager to join the Sales & Account Management team in Montreal. If hotel distribution is your world (OTA, wholesaler, revenue management)…
Added 4 hours ago
RG
Senior Finance Business Partner
RWS Group
Montreal, QC
- Full-time
You will report into and work closely with the Divisional Finance Director to support plans in key operational and strategic areas. This will involve interpreting and driving finance…
Added 7 hours ago
C
Director, Chapter Lead, Sales & Advice Capability Development
CIBC
Toronto, ON
- Full-time
Our Sales & Advice Capability Development team helps Banking Centre teams and leaders build the skills, confidence, and consistency needed to deliver strong advice-based sales experiences.…
Added 9 hours ago
RI
Director of Conference Services and Events
Renard International Hospitality Search Consultants
ON · Ontario, Canada
- Full-time
The responsibilities of the Director will be to lead the Conference Services and Events Department of this hotel and be able to manage and execute short- and long-term planning based on…
Added 9 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…
Added 9 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with…
Added 9 hours ago
FI
销售总监
Forestown International Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Position: Technical Sales Director – Global Pet Food Key Accounts
Added 10 hours ago
J
Senior Director, Engineering
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Director, Engineering based in Canada.
Added 10 hours ago
AC
Associate Manager, Subscriptions
Arts Club Theatre Company
Vancouver, BC
- $56,000 to $62,000 CAD / year
- Full-time
The Associate Manager, Subscriptions reports to the Director of Marketing \& Communications, collaborates with the Marketing Manager and Associate Director of Communications, and…
Added 11 hours ago
C
Sales Director
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a team-oriented, Sales Director to join our amazing culture in Toronto, ON. As a Sales Director, you will be responsible for the strategy,…
Added 11 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…understanding of our customers’ needs while securing service sales opportunities. As a Service Account Executive, you are a part of a dynamic sales team that allows you to grow as…
Added 12 hours ago
SF
Commercial Account Manager
Summit Fleet
Leduc, AB
- Full-time
…strategic client relationships across Alberta. Reporting to the Director of Summit Fleet, you'll act as a trusted advisor to organizations seeking commercial fleet leasing and fleet…
Added 12 hours ago
TM
Specialist, Marketing - Travel Media & Influencer Relations (Maternity leave backfill, 20-month term)
Travel Manitoba
Winnipeg, MB
- Full-time
Reporting to the Director, Marketing, the Specialist, Marketing – Content, Travel Media & Influencer Relations supports the execution of Travel Manitoba’s earned media and content strategy.…
Added 13 hours ago
CR
Office Manager
COGIR Real Estate
Kitchener, ON
- Full-time
…phone, making your team’s contribution pivotal to the overall sales…
Added 15 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 18 hours ago
NB
Private Banker
National Bank of Canada
Moncton, NB
- Full-time
…team of experienced professionals and report to the Senior Director, Private Banking 1859. Our team stands out for its wealth management expertise, service excellence, commitment to…
Added 20 hours ago
PL
Accounting Manager
Pure Life Machinery
St. Catharines, ON
- Full-time
…with the Group Accounting Manager, Controller, the Managing Director and the operations and sales teams. This role suits someone who enjoys both doing the work and improving how it gets…
Added 20 hours ago
CS
Office Manager
Cogir Senior Living
Kitchener, ON · Briarfield Gardens
- Full-time
…phone, making your team’s contribution pivotal to the overall sales…
Added 21 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Reporting to the Director of Federal Sector, the person in this role provides senior-level customer success and account leadership for complex, high-value Department of National Defence…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, service expansion, contract negotiation, scheduling, and coordination of facility services. Conduct quality inspections, resolve client issues, oversee service compliance and supplies, and maintain operational records and communication with internal teams.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; building maintenance or facility management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Written and Verbal Communication
Microsoft Office
CRM Software
Facilities Maintenance
Maintenance and Repair Troubleshooting
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Service Compliance
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Night Management
Process Improvement
On-Call Support

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