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Added 26 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 26 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 1 hour ago
G
REQ26-180 - Light Vehicle Mechanic- Class II
Glencore
Quebec, QC
- Full-time
Service : Infrastructures and Operations support
Added 1 hour ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
The Division is entering an exciting phase of modernization, building toward proactive, well-planned, and data-informed service delivery. You will have the opportunity to shape clear asset…
Added 1 hour ago
U
Seasonal Driver Helper - Strathroy
UPS
London, ON
- Temporary
…carrying packages. This position ensures the best customer service through efficiency and…
Added 1 hour ago
CW
Operations Manager
Canadian Wilderness Adventures
Whistler, BC
- Full-time
Manage resources efficiently while maintaining high standards of safety and guest service.
Added 1 hour ago
NP
24 Hour - Administrative Assistant
NANTUCKET POLICE DEPARTMENT
Montreal, QC · Urban agglomeration of Montreal, QC
- Internship
…Administrative Assistant provides clerical, payroll and customer service support for residents, staff, and visitors of Our Island…
Added 2 hours ago
CH
HVAC Salesperson
Climeron Heating, Cooling & Plumbing
Toronto, ON
- Contract
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Added 2 hours ago
C
Security Technician - Saskatoon Region
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
…servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs and small projects…
Added 2 hours ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 2 hours ago
C
Junior BAS Technician - FIFO 14/14
Convergint
Fort McMurray, AB · CA AB Fort McMurray
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 2 hours ago
C
Junior Security Technician - North Battleford, SK
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 2 hours ago
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Security Technician - Service
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Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a team-oriented, experienced Security Service Technician, to join our amazing culture in our Toronto location. In this position, you are…
Added 2 hours ago
C
Junior Security Technician - Service YYC
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is currently recruiting for a Junior Security Technician - Service to join our growing team. As a Junior Security Technician, and under direct supervision, you…
Added 2 hours ago
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CCQ Security Technician
Convergint
Ottawa, ON · CA ON Ottawa
- Full-time
…servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs and small projects…
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BAS Project Supervisor
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
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C
3rd Year Electrical Apprentice or Journeyman
Convergint
Calgary, AB · CA AB Calgary
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 2 hours ago
C
Facilities Building Operator - FIFO 14/14
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Mississauga, ON · CA AB Suncor
- Full-time
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C
Journeyman Electrician
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- Full-time
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Service Account Executive - Building Automation Systems
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- Full-time
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Security Technician - Service Focused
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BAS Technician
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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
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2nd - 3rd Year Electrical Apprentice
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- Full-time
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Journeyman Carpenter - FIFO 14/14
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Fort McMurray, AB · CA AB Suncor
- Full-time
…duties for the Journeyperson Carpenter include responding to service requests from building occupants, completing routine maintenance, performing planned inspections, coordinating with…
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Sports Stores Technician
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City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, service expansion, contract negotiation, scheduling, and coordination of facility services. Conduct quality inspections, resolve client issues, oversee service compliance and supplies, and maintain operational records and communication with internal teams.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; building maintenance or facility management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Written and Verbal Communication
Microsoft Office
CRM Software
Facilities Maintenance
Maintenance and Repair Troubleshooting
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Client Complaints
Service Compliance
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Night Management
Process Improvement
On-Call Support

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