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Added 6 mins ago
SL
Financial Center Administrator
Sun Life
Victoria, BC
- Full-time
Provide administrative and general office support aligned with all Sun Life policies and procedures
Added 6 mins ago
SL
Director, Strategy & Transformation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Added 6 mins ago
JC
Property Manager
JYSK Canada
Coquitlam, BC
- $80,000 to $90,000 CAD / year
- Full-time
Audit and upload property data, processing digital lease documents, CAM reconciliations, and property accounting updates directly into the software.
Added 6 mins ago
CC
Billing Specialist
Cars Commerce
Montreal, QC
- Full-time
Provide occasional administrative and front-office coverage as needed
Added 6 mins ago
MW
Bilingual (French) Customer Experience Specialist (Hybrid)
Manion, Wilkins & Associates Ltd.
Vaughan, ON · ON · Toronto, ON
- Full-time
…connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a…
Added 6 mins ago
S
AP Analyst
Signode
Halton Hills, ON
- Full-time
Proficient with MS Office Suite, with prior use of Excel at an intermediate level.
Added 6 mins ago
SD
Analyst, Promotion Optimization
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Toronto, ON
- Full-time
Strong skills in the Microsoft Office suite, including Excel and PowerPoint.
Added 6 mins ago
A
Front Office Night Manager
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- Full-time
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your…
Added 6 mins ago
TO
Coordinator People
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- Full-time
Experience using Microsoft Office, databases, HRIS/payroll systems; experience with UKG Pro and Workforce Management is an asset.
Added 7 mins ago
RB
Senior Manager, Initiatives & Implementation Business Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Effectively communicate and reinforce RBC Vision, National Office and local strategic direction, organizational values and implementation plans
Added 7 mins ago
CF
Client Service Associate
CI Financial
Toronto, ON
- Full-time
…and based in Toronto, ON with a requirement of being in the office four days a…
Added 22 mins ago
RO
Treasury Operations Specialist
Rubicon Organics™
Vancouver, BC
- $60,000 to $75,000 CAD / year
- Full-time
This is a key position within the Finance and Accounting team, helping with day-to-day operations while also contributing to strategic initiatives aimed at improving the overall efficiency…
Added 22 mins ago
RO
Accounts Payable Specialist
Rubicon Organics™
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
This is a key position within the Finance and Accounting team, responsible for the day-to-day procure-to-pay cycle, from invoice receipt through payment and reconciliation. Working closely…
Added 22 mins ago
DG
Co-op, Privately Held Business Group [Winter 2027]
Doane Grant Thornton LLP
New Glasgow, NS
- Temporary
Providing accounting services, including planning and executing review and compilation engagement, drafting of financial statements, financial analysis, bookkeeping and assistance with…
Added 22 mins ago
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Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Vaughan, ON
- Full-time
…working in a model where teams are required to be together in the office 4 days per…
Added 22 mins ago
NF
Claims Assistant
Northbridge Financial Corporation
Toronto, ON
- Full-time
…manage shared inboxes, support internal teams, and rotate in-office mail handling with your team on a hybrid schedule. This is not a call-queue role - your focus will be on organization,…
Added 22 mins ago
BB
Purchasing & Business Operations Coordinator
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- Full-time
We're looking for a Purchasing & Business Operations Coordinator to join our team at our Head Office in Castlegar, BC. This is a great opportunity for someone who loves working with data,…
Added 22 mins ago
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Senior Accountant, Privately Held Business Group
Doane Grant Thornton LLP
St. Catharines, ON
- Full-time
Work with a team of professionals who assist businesses in specific industry sectors with a wide range of accounting, regulatory and advisory services
Added 22 mins ago
CO
Customer Service Representative
City of Medicine Hat
Medicine Hat, AB
- Temporary
Proficiency in Microsoft Office and the ability to adapt to new software and billing systems.
Added 22 mins ago
M
Senior H&B Consultant I
Marsh
Winnipeg, MB
- Full-time
…hybrid role that requires at least three days a week in the…
Added 22 mins ago
M
Senior H&B Consultant I
Marsh
Halifax, NS
- Full-time
…hybrid role that requires at least three days a week in the…
Added 22 mins ago
SE
Accounting Intern - Summer
Siemens Energy
Oakville, ON
- Full-time
We are seeking a detail-oriented Accounting Intern to join the North America Corporate Accounting team, working alongside experienced finance professionals. In this role, you will…
Added 22 mins ago
PC
Project Accountant
Pinchin Canada
Mississauga, ON
- Full-time
Pinchin Ltd. Is currently recruiting for a 8-month co-op placement for a student to join Pinchin’s Mississauga office as a Project Accountant for the Winter 2027 term.
Added 22 mins ago
M
Senior Health & Benefits Consultant - Calgary based position
Marsh
Calgary, AB
- Full-time
…professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per…
Added 22 mins ago
E
Estimator
EPCOR
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- Full-time
…across EPCOR Water Services as part of the Project Management Office . Working closely with project teams, operations, contractors, and other stakeholders, you will provide accurate cost…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and coordination of contractors and supplies. Inspect service quality, resolve client issues, supervise night managers, maintain client and route records, and support accurate billing and contractor payments.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; building maintenance or facilities management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Maintenance and Repair
Troubleshooting
Facilities Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Client Inspections
Customer Satisfaction
Complaint Resolution
Sales Growth
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Night Management
Invoice Collection
Process Improvement

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