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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 8 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · British Columbia, Canada
- Full-time
Assist the General Manager with labor planning, task assignments, and progress monitoring.
Added 8 mins ago
GC
Credit Analyst
GMS Canada
Nanaimo, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 8 mins ago
T
Intermediate Project Manager
Terrapex
Hamilton, ON
- Full-time
Terrapex is a Canadian, employee-owned company providing specialized consulting services in environmental, geotechnical, hydrogeological, and health and safety fields across Ontario. With…
Added 8 mins ago
TS
Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Category Manager who is passionate about medical products to join our team. This individual will be responsible for managing and optimizing strategic products within our…
Added 8 mins ago
AY
Mall Maintenance
Avison Young | Canada
Toronto, ON · Etobicoke, ON
- Full-time
…offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our…
Added 8 mins ago
GC
Credit Analyst
GMS Canada
Victoria, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 8 mins ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
Follow sales leads by reviewing Trade Publications/Notices and attend Sales Team meetings to grow your business.
Added 8 mins ago
O
Data Analyst - Pension Data Management
OPTrust
Toronto, ON
- Contract
At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.
Added 8 mins ago
S
Senior Project Manager
Swoon
Toronto, ON
- Contract
Senior Project Manager – Strategic Transformation
Added 8 mins ago
ES
Territory Sales Manager
Encompass Supply Chain Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We're seeking a driven and self-motivated Territory Sales Manager based in GTA or Tri-cities to represent our products and services to both existing customers and prospective clients. This…
Added 8 mins ago
GC
Credit Analyst
GMS Canada
Calgary, AB
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 9 mins ago
TH
Pro Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Canada
- Full-time
Spends minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.
Added 9 mins ago
WM
Licensed 310T Mechanic Afternoon Shift Sign-On Bonus $10 000
Waste Management, Inc. (WM)
Mount Forest, ON
- Full-time
From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.
Added 9 mins ago
Application Specialist - Valve & Measurement Reliability
Spartan Controls Ltd.
Edmonton, AB
Collaborate with the business unit manager, services manager, outside sales and service execution teams to determine customer requirements and recommend solutions
Added 9 mins ago
SC
Funeral Director | Embalmer
Service Corporation International
St. Catharines, ON
- Full-time
Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for…
Added 9 mins ago
Senior Accountant - Treasury
Brewers Retail Inc
Bolton, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 9 mins ago
SC
Funeral Director | Embalmer
Service Corporation International
Niagara Falls, ON
- Full-time
Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for…
Added 9 mins ago
Technologist II - Sewer & Drainage Operations
City of Regina
Regina, SK
…preservation and management. This position typically reports to a Manager or Senior…
Added 9 mins ago
Assistant Manager, Global Sponsorships - Arts & Culture
Scotiabank
Toronto, ON
…entertainment properties in Canada and internationally. The Assistant Manager helps deliver business and brand objectives while ensuring activities comply with governing regulations,…
Added 9 mins ago
Senior Manager, International Banking Treasury Analytics - Global Finance
Scotiabank
Toronto, ON
As Senior Manager, International Banking Treasury Analytics, you will develop analytical tools and insights to support balance sheet, liquidity, funding, capital, investment, and hedging…
Added 9 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Victoria Beach, MB
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 9 mins ago
P
Private Tax Manager
PwC
Ottawa, ON
- Full-time
As a Private Tax Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 9 mins ago
R
Product Manager
RBC
Toronto, ON
- Full-time
Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Added 9 mins ago
Customer Service Specialist
The Canada Life Assurance Company
London, ON
Reporting to the Associate Manager in Wealth Operations, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients’ segregated…
Added 9 mins ago
Customer Service Specialist
The Canada Life Assurance Company
London, ON
Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and coordination of contractors and supplies. Inspect service quality, resolve client issues, supervise night managers, maintain client and route records, and support accurate billing and contractor payments.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; building maintenance or facilities management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Maintenance and Repair
Troubleshooting
Facilities Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Client Inspections
Customer Satisfaction
Complaint Resolution
Sales Growth
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Night Management
Invoice Collection
Process Improvement

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