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Finance & Insurance Manager
Steele Auto Group
Grand Falls-Windsor, NL
- Full-time
Steele Hyundai Grandfalls-Windsor is currently looking for a Finance & Insurance Manager to join the team! In this position, you’ll support customers through one of the biggest purchases…
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1
Senior Product Manager (Residential)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
1-800-GOT-JUNK? is looking for a Senior Product Manager - Residential Customer to join our Product & Technology team in Vancouver (or Toronto). This role is responsible for identifying…
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1
Senior Product Manager (Ops Portal)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
B2B Product Owner/Manager Experience: Results-Driven B2B product experience (ideally supporting field operations) with end-to-end ownership of complex products, translating business needs…
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Universal Financial Associate -Beiseker
Servus Credit Union
Beiseker, AB
- Part-time
Reporting to the Branch Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal Financial…
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Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Kitchener, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Personal Banking Advisor
Alterna Savings
Toronto, ON · Scarborough, ON
- Full-time
The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional…
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Front Office Night Manager
AccorHotel
Whistler, BC
- Full-time
…Hotels & Resorts. Showcase your interpersonal strengths as Night Manager where you will lead, train, and recognize your team in support of exceptional guest…
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Medical Advisor - Allergan Aesthetics
AbbVie
Markham, ON
- $112,000 to $162,000 CAD / year
- Full-time
Provide support to the local Brand Team and country manager, offering clinical insight, technical expertise, and
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AI
Assistant Branch Manager
American Iron and Metal
Montréal-Est, QC
- Full-time
As an Assistant Branch Manager, you will report directly to the Branch Manager. You will be responsible for managing a team, overseeing daily operations, and ensuring exceptional customer…
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Program Manager
Pebl
Remote, Canada
- Full-time
- Remote
Pebl is seeking a highly organized, execution-focused Program Manager to join our Business Operations organization, reporting to the Vice President of Employment Solutions. This role will…
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Account Manager
ResQ
Remote, Canada
- Full-time
- Remote
As an Account Manager at ResQ, you'll own and grow a portfolio of existing restaurant customers. You'll be responsible for strengthening relationships, driving customer retention, and…
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Senior Manager, FP&A & Strategic Finance
Phoenix
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
We’re looking for a Senior Manager, FP&A & Strategic Finance who understands the analytics behind a business as well as the numbers on the page. This is a hands-on, high-ownership role for…
Added 1 min ago
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General Management , Support Manager
Desjardins
Sainte-Thérèse, QC
- Full-time
As a General Management Support Manager, you play a key role in providing guidance to the general manager on cross-sector coordination for strategic files and the overall management of the…
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W
(CAN) Total Loss & Compliance Assistant Manager
Walmart
Saskatoon, SK
- Full-time
4. Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines…
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RB
Senior Manager, Initiatives & Implementation Business Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Supports the delivery of an Exceptional Client Experience ensuring client needs are met and takes ownership and resolves client concerns at first point of contact ensuring escalation when…
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Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
As a Preconstruction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative during the preconstruction…
Added 1 min ago
W
Pharmacy Assistant
Walmart
Waterloo, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
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Food Assistant Manager
Walmart
New Minas, NS
- Full-time
4. Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines…
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(CAN) Overnight Assistant Manager
Walmart
Dartmouth, NS
- Full-time
4. Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines…
Added 1 min ago
W
Front End Checkout Team Associate
Walmart
Oakville, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 min ago
WC
Territory Manager
Waste Connections of Canada
Bracebridge, ON
- Full-time
The Territory Manager will prospect new business while providing excellent customer service. In this role, you will be reaching out to potential customers by cold calling… a lot! We have a…
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W
Front End Checkout Team Associate
Walmart
Hawkesbury, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 min ago
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(CAN) Associé, équipe de l’aire des caisses
Walmart
Cowansville, QC
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 min ago
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Manager/ Senior Manager, Site Reliability Engineering
Cvent
Fredericton, NB
- Full-time
Cvent's site reliability organization is seeking a hands-on technical manager to lead a globally distributed "Product SRE" team. The platform runs more than 8 million events per year,…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and coordination of contractors and supplies. Inspect service quality, resolve client issues, supervise night managers, maintain client and route records, and support accurate billing and contractor payments.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; building maintenance or facilities management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Maintenance and Repair
Troubleshooting
Facilities Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Client Inspections
Customer Satisfaction
Complaint Resolution
Sales Growth
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Night Management
Invoice Collection
Process Improvement

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