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Added 6 mins ago
SL
Director, Strategy & Transformation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This is a high-visibility strategy role supporting the SVP, Chief Experience, Digital and AI Officer and Chief Information Officer and the broader leadership team on high-priority questions…
Added 6 mins ago
UH
Senior Communications Advisor
University Health Network
Toronto, ON
- Full-time
As a Senior Communications Advisor on the Communications and Brand Strategy team, you will apply strategic communications expertise, audience insights and employee engagement best practices…
Added 21 mins ago
CC
Director Student Ministry
Connexus Church
Barrie, ON
- Full-time
250+ students are waiting for someone to lead them well. The Student Ministry Director owns that across two campuses, a volunteer team of 85+ leaders, and more locations coming. This is a…
Added 21 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Formulate and manage an effective service strategy and schedule tailored to each client
Added 21 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Formulate and manage an effective service strategy and schedule tailored to each client
Added 21 mins ago
OM
Directeur de compte média
Omnicom Media
Montreal, QC
- Full-time
Added 21 mins ago
B
Senior Manager, Maintenance and Technical Services
Brunel
Brampton, ON
- $95,800 to $145,800 CAD / year
- Full-time
…clients, based in Brampton, Ontario. Under the direction of the Director of Operations, the Senior Manager, Maintenance and Technical Services is responsible to manage the effective and…
Added 22 mins ago
Director, Challenging Pipelines
NDT Global Group
Leduc, AB · Calgary, AB
The goal of the Director, Challenging Pipelines role is to lead the strategic direction and development of NDT Global's Challenging Pipelines product group - a dedicated portfolio of…
Added 22 mins ago
Associate Director of Programs - Wellbrook Place West
Partners Community Health
Mississauga, ON
…homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to…
Added 22 mins ago
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
The position works closely with the Executive Director, Information Technology as executive sponsor and strategic lead to ensure CRM priorities, decisions, and outcomes align with…
Added 22 mins ago
M
Director, Sponsor Analytics
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director will shape the strategy and evolution of sponsor reporting and analytics, ensuring sponsors have access to trusted, relevant and increasingly sophisticated insights to better…
Added 37 mins ago
Principal Architect Team Lead, Security
Long View Systems
AB · Toronto, ON · Vancouver, BC · Calgary, AB
Work with the Executive VP of Strategy, Office of the CTO, US Sales VP’s and Security Practice Director to develop and create a portfolio of highly differentiated practice and…
Added 52 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 52 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…challenges into concrete solutions for the business. The IT Director must be equally comfortable discussing strategy with senior management and understanding the challenges faced by teams…
Added 52 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 52 mins ago
CO
Director, Transit
City of Winnipeg
Winnipeg, MB
- Full-time
The Director of Transit is responsible for the management and direction of the overall vision and mandate established for the Transit Department. This is one of ten Directors reporting to…
Added 52 mins ago
J
Department Director – Urban Infrastructure
JobsMedia.io
Montreal, QC
- Full-time
As head of the department, you will guide the strategy, develop the portfolio of projects, and lead multidisciplinary teams toward excellence.
Added 52 mins ago
UH
Senior Communications Advisor
University Health Network
Toronto, ON
- Full-time
As a Senior Communications Advisor on the Communications and Brand Strategy team, you will apply strategic communications expertise, audience insights and employee engagement best practices…
Added 52 mins ago
CM
Director, Fleet Electrification Infrastructure
Coast Mountain Bus Company
Vancouver, BC · Greater Vancouver, BC
- $133,680 to $200,520 CAD / year
- Full-time
The Director, Fleet Electrification Infrastructure is responsible for establishing the strategic direction, governance, and long-term maintenance framework for CMBC's charging…
Added 52 mins ago
M
Director Systems Assurance
Mace
Toronto, ON
- Full-time
…more about our purpose, culture, and priorities, visit our strategy…
Added 52 mins ago
Assistant Manager, Site Marketing (12-Month Contract)
Sephora
Toronto, ON
…desktop, mobile, and app platforms. You’ll report into the Director, Site Experience and be part of the Digital Canada Site Team that’s united in beauty, supported by those who are equally…
Added 1 hour ago
FC
Program Lead, Enterprise CRM (Higher Education)
Fanshawe College
London, ON
- Full-time
The position works closely with the Executive Director, Information Technology as executive sponsor and strategic lead to ensure CRM priorities, decisions, and outcomes align with…
Added 1 hour ago
TE
Project Engineer, Power and Energy
TC Energy
Calgary, AB
- Full-time
Develop strategy and provide input into project performance reporting e.g., standardized reporting monthly Project Reports, Project Dashboards, quarterly Board of Director reporting…
Added 1 hour ago
TE
Project Engineer, Power and Energy
TC Energy
Calgary, AB
- Full-time
Develop strategy and provide input into project performance reporting e.g., standardized reporting monthly Project Reports, Project Dashboards, quarterly Board of Director reporting…
Added 1 hour ago
AE
Manager, Public Affairs
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
Reporting to the Director, Projects, and Nunavut Affairs, you will be a member of the Community Relations department and collaborate with other departments of the division. You will lead…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and coordination of contractors and supplies. Inspect service quality, resolve client issues, supervise night managers, maintain client and route records, and support accurate billing and contractor payments.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; building maintenance or facilities management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Maintenance and Repair
Troubleshooting
Facilities Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Client Inspections
Customer Satisfaction
Complaint Resolution
Sales Growth
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Night Management
Invoice Collection
Process Improvement

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