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Added 5 mins ago
SA
Human Resource Business Partner
SAMSIC Assistance Canada Inc
Dorval, QC
- $75,000 CAD / year
- Full-time
Provide support and guidance regarding worker's compensation claims, Occupational Health and Safety tracking, and benefits enrollment in collaboration with our administrative teams in the…
Added 5 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Pembroke, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Bracebridge, ON
- Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 5 mins ago
BH
BSW or Mental Health Counsellor – Bachelor’s (MHC-B) – Outpatient Mental Health #590-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager, Outpatient Mental Health Services, the BSW/MHC-B provides a range of outpatient mental health services to clients who have the most serious mental illness, have…
Added 5 mins ago
L
Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 5 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Hawkesbury, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 5 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 5 mins ago
WC
Cashier
Walmart Canada
Leamington, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Oakville, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
TN
Creator Relations Manager
The Now Agency
Toronto, ON
- Full-time
The Now Agency is seeking a Creator Relations Manager to lead creator sourcing, relationship development, and dealmaking for branded campaigns. This person will build a strong, diverse…
Added 5 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
TE
Account Manager - Calgary MOD
TK Elevator
Calgary, AB
- Full-time
…most critical components to improve reliability, performance, safety, and code…
Added 5 mins ago
UR
Residential Property Manager
Universal Realty Group
Halifax, NS
- Full-time
We’re looking for a Residential Property Manager to lead the day-to-day operations of our residential portfolio located in the heart of Halifax, NS. You’ll be responsible for ensuring…
Added 5 mins ago
NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
…while helping individuals and organizations meet workplace safety requirements and develop essential life-saving…
Added 5 mins ago
K
Senior Engineering Manager, Identity Platform
Kaseya
Toronto, ON
- $170,000 to $220,000 CAD / year
- Full-time
We’re hiring a Senior Engineering Manager to lead the development and modernization of KaseyaOne, the identity platform supporting authentication and access management across Kaseya's…
Added 5 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
Building Solutions Manager
UFA Co-operative Ltd.
Grande Prairie, AB
Reporting to the Sr. Manager, Buildings, the Building Solutions, Manager is responsible for selling building projects within a geographical area.
Added 5 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Melville, SK
- Full-time
…quality nursing care to clients. He/She is responsible to the Manager of the designated…
Added 5 mins ago
UO
Senior Manager, Operations, Animal Care and Veterinary Service
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
The Senior Manager leads managers and supervisors responsible for the operational delivery of animal care and research support services across the University's animal care facilities. The…
Added 5 mins ago
Operations Specialist 1
Sonepar
Vaughan, ON
Reporting to the Regional Operations Manager, and based out of any of our Ontario locations (Windsor, Chatham, London, and Sarnia), the Regional Operations Specialist supports branch…
Added 5 mins ago
UO
Assistant Housekeeping Manager
University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Assistant Housekeeping Manager is primarily responsible for administration, recruitment and training on department operational procedures. This role develops, analyzes and implements…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and coordination of contractors and supplies. Inspect service quality, resolve client issues, supervise night managers, maintain client and route records, and support accurate billing and contractor payments.

Requirements

Requires at least two years of outside B2B account management experience and a proven record of client retention; building maintenance or facilities management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Maintenance and Repair
Troubleshooting
Facilities Management
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Client Inspections
Customer Satisfaction
Complaint Resolution
Sales Growth
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Night Management
Invoice Collection
Process Improvement

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