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Added 6 mins ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
The Leasing Manager plays a central role in driving the success, occupancy, and resident
Added 6 mins ago
A
Marketing Manager (Brilliant Harvest)
AltaML
Calgary, AB
- Full-time
As the Marketing Manager, you are the voice of our brand and the engine driving our market presence. You bring a deep understanding of B2B equipment dealership marketing, community…
Added 6 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 6 mins ago
S
Retail Key Holder
Skechers
Toronto, ON
- Part-time
…entry-level management role, you’ll oversee daily operations, support sales goals, and help maintain the store's premium shopping environment. Whether you're looking to advance your Retail…
Added 6 mins ago
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Retail Key Holder
Skechers
Coquitlam, BC
- Part-time
…entry-level management role, you’ll oversee daily operations, support sales goals, and help maintain the store's premium shopping environment. Whether you're looking to advance your Retail…
Added 6 mins ago
SB
Field Marketing Coordinator Intern - Edmonton
Stanley Black & Decker, Inc.
AB
- Full-time
…Edmonton region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 6 mins ago
SB
Field Marketing Coordinator - Saskatoon
Stanley Black & Decker, Inc.
Saskatoon, SK · ON
- Full-time
…Saskatoon region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 6 mins ago
SB
Field Marketing Coordinator Intern - Calgary
Stanley Black & Decker, Inc.
Calgary, AB · AB
- Full-time
…Calgary region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 6 mins ago
SB
Field Marketing Coordinator Intern - Winnipeg
Stanley Black & Decker, Inc.
Winnipeg, MB · ON
- Full-time
…Winnipeg region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 6 mins ago
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Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)
RBC
Ottawa, ON
- Full-time
We are seeking a self-motivated and well-organized relationship-manager to support an existing portfolio of tech clients in the greater Ottawa area. Working from our Ottawa office at 90…
Added 6 mins ago
R
Client Advisor Kitchener/Waterloo
RBC
Kitchener, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 6 mins ago
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store manager, Saint John, NB
Starbucks
Saint John, NB
- $59,400 to $78,450 CAD / year
Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
Added 6 mins ago
M
Template - Operations Manager
Movati
Edmonton, AB
- Full-time
We’re all about our people, they are our everything and as Operations Manager you will be the beacon of what success looks like for our team members. Creating and sustaining a…
Added 20 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 20 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Bracebridge, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 20 mins ago
WC
Food Assistant Manager
Walmart Canada
New Minas, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 20 mins ago
L
Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 21 mins ago
NP
Ticketing Administrator
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Under the direct supervision of the Ticketing Manager and within established policies, procedures and guidelines, the Ticketing Administrator, working under the guidance of the Ticketing…
Added 21 mins ago
MS
Senior Project Manager
MacDonald Search Group
Richmond Hill, ON
- $80,000 to $100,000 CAD / year
- Full-time
Company is seeking a hands-on Senior Project Manager to lead multiple concurrent healthcare equipment and installation projects from initial planning and implementation through execution,…
Added 21 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 21 mins ago
HF
Fund Development Manager
Habitat for Humanity Nova Scotia
Dartmouth, NS
- Full-time
Reporting to the Director of Fund Development & Communications, the Manager, Fund Development plays a key role in advancing Habitat for Humanity Nova Scotia’s fundraising objectives through…
Added 21 mins ago
ZA
Experienced Lease Manager - Martin Grove Volkswagen (26270)
Zanchin Automotive Group
Vaughan, ON
- Full-time
Experienced Lease Manager Career And Employment Opportunity Awaits You.
Added 21 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 21 mins ago
TE
Account Manager - Calgary MOD
TK Elevator
Calgary, AB
- Full-time
TK Elevator is currently seeking an experienced H-Power Sales Representative - Modernization in Calgary.
Added 21 mins ago
NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
We are seeking a results-driven Manager, Partnerships & Corporate Accounts to drive B2B business development, establish institutional partnerships, and grow corporate training revenue…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and issue resolution. Oversee contractors and night managers, inspect service quality and compliance, coordinate supplies and schedules, and maintain client and operational records.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; facility management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and the ability to travel locally and work a flexible schedule.

Skills

B2B Account Management
Client Retention
Sales
Relationship Building
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Service
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Process Improvement
Time Management

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contractor Management
Contract Negotiation
Client Inspections
Quality Control
Customer Satisfaction
Service Scheduling
Sales
CRM
Microsoft Office
Outlook
Building Information Sheets
MSDS Sheets
Route Sheets
Facilities Systems
Maintenance And Repair
Troubleshooting
Client Compliance
Supply Procurement
Invoice Collection
Process Improvement
Night Management

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