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Added 21 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 21 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 21 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 2 hours ago
DS
Program Manager/Account Manager
Dorigo Systems Ltd.
Burnaby, BC
- $60,000 to $90,000 CAD / year
- Full-time
We are looking for a Program Manager/Account Manager who is responsible for managing and growing a portfolio of Dorigo’s key customer accounts. This role focuses on strengthening customer…
Added 2 hours ago
N
Business Performance Manager
nesto
Canada
- Full-time
As Business Performance Manager , you own operational performance and profitability across the business. You are accountable for how efficiently we turn marketing spend, leads, and our…
Added 2 hours ago
GC
Account Manager
Grainger Canada
Edmonton, AB
- Full-time
…annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. This…
Added 2 hours ago
GC
Account Manager
Grainger Canada
Burnaby, BC
- Full-time
…annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. This role is…
Added 3 hours ago
W
Territory Manager (Alberta & BC Interior)
Westeck
Kelowna, BC · Edmonton, AB · AB · Calgary, AB
- Full-time
Ensure disciplined use of CRM systems and data tools (including Power BI) to manage pipeline and performance.
Added 3 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
…helping businesses build, modernize, integrate, and manage the systems that support their operations and…
Added 3 hours ago
AP
Account Manager
ALTA Performance Materials
CA-VIRTUAL LOCATION
- Full-time
…recreation; transportation; and wind energy. The business has operations in multiple locations in the US, Europe, Brazil, India and…
Added 4 hours ago
RB
Manager, Productivity and Efficiency
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 4 hours ago
E
Customer Success Manager
ecobee
Toronto, ON
- Full-time
Experience with CRM or business systems such as Salesforce or NetSuite.
Added 4 hours ago
AC
Service Technician
AERZEN Canada Inc.
Ancaster, ON
- Full-time
Communicate with service coordinator, manager, and customer to assess job requirements, provide recommendations, and explain service options.
Added 4 hours ago
FO
Senior Finance Manager, Programs
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Responsible for overall GMF, GCCC reporting and analytics through integrated systems (including accounting, grants, CRM and loans)
Added 4 hours ago
CSSR2
UFA Co-operative Ltd.
High Level, AB
Morning Shift
Added 4 hours ago
CSSR1
UFA Co-operative Ltd.
Two Hills, AB
Morning Shift
Added 4 hours ago
AI
Department Manager Contract Sales
Allmar Inc.
Ottawa, ON · Kanata, ON
- $90,000 to $120,000 CAD / year
- Contract
The Department Manager, Contract Sales is responsible for leading the Contract Sales Department in the successful execution and delivery of commercial construction projects involving…
Added 4 hours ago
AF
Regional Sales Enablement Centre Manager
Armstrong Fluid Technology
Toronto, ON
- Full-time
Experience with CRM platforms, commercial systems, quotation tools, equipment selection software, or asset-management systems is an asset.
Added 4 hours ago
R
Leasing Operation Manager
RentBolt
Montreal, QC
- Full-time
As our Leasing Operations Manager, you combine great sales, customer service, and operational skills to run the day-to-day operations that make this possible. You’ll work directly with our…
Added 5 hours ago
M
Director, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
Dept: Agency, Marketing Technology & Operations
Added 5 hours ago
M
Analyst, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
…Analyst will gather and prepare data from media, web analytics, CRM, and marketing automation systems; help maintain accurate dashboards and reports; and support the quality assurance of…
Added 5 hours ago
CS
Business Development Manager
Calstone Search Group
Sudbury, ON
- $85,000 to $100,000 CAD / year
- Full-time
Their delivery for critical, high-precision data for operations enables safer, more efficient, and better informed geological, structural, and operational decision making, ensuring…
Added 5 hours ago
TA
Dynamics 365 & Power Platform Specialist (Calgary South)
Trail Appliances Ltd.
Calgary, AB
- Full-time
Reporting to the Manager, Business Solutions, the Dynamics 365 & Power Platform Technical Specialist supports Trail Appliances’ commitment to delivering exceptional customer experiences by…
Added 6 hours ago
HE
Sales Manager
Hotel Equities Group, LLC
Vancouver, BC
- Full-time
…for guests and associates, we'd love to meet you. As Sales Manager, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team…
Added 6 hours ago
TA
Dynamics 365 & Power Platform Specialist (Calgary South)
Trail Appliances AB/SK
Calgary, AB
- Full-time
Reporting to the Manager, Business Solutions, the Dynamics 365 & Power Platform Technical Specialist supports Trail Appliances' commitment to delivering exceptional customer experiences by…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and contracted facility services, including retention, account growth, service scheduling, contract negotiation, and contractor oversight. Conduct site inspections, resolve service issues, coordinate supplies and field operations, and maintain client records and compliance documentation.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Scheduling
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Sales
Account Expansion
CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Route Sheets
Compliance
Supply Procurement
On-Call Emergency Response

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Work requirements

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