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Added 10 mins ago
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Fire Alarm Technician
BGIS
Montreal, QC
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. In this role, the Fire Alarm Technician will be responsible for completing code-compliant testing and inspections.…
Added 10 mins ago
IS
DevOps & Cloud Infrastructure Engineer
Idealogical Systems Inc
Markham, ON
- Full-time
You will also oversee Microsoft 365, identity and access management, endpoints, and office networking. This role suits someone who enjoys broad technical ownership and can work…
Added 10 mins ago
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Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
SLC Management offers a mix of in-office and virtual work where our employees are empowered to do their best. Generally, employees are expected to work three or more days in-office each…
Added 24 mins ago
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Senior Process Engineer (Minerals & Metals)
Wood
Vancouver, BC
- Full-time
Wood currently has an exciting opportunity for a Senior Process Engineer at our Vancouver, BC office or at our Saskatoon, SK office. Reporting to the Process Department Manager, this role…
Added 24 mins ago
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Accounts Receivable Analyst
Hays
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Hybrid working after the 3-month probationary period, with the option to work from home 2 days per week
Added 24 mins ago
Sales Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit…
Added 24 mins ago
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Scheduling and Attendance Coordinator (SAC) - Full-Time (FT) - Countryside
Extendicare
Sudbury, ON · Axm - Countryside
- Full-time
Reporting to the Operations Manager, the Scheduling and Attendance Coordinator is responsible for maintaining work schedules, tracking time and attendance for all scheduled employees at a…
Added 24 mins ago
CI
Bilingual French/English Learning & Development Specialist (Contract)
CoreFactor Inc.
ON · Montreal North South, Ontario
- Contract
This position is hybrid and will require the successful consultant to be onsite four (4) days per week in the Montreal region · Must have strong internal consulting, change management, and indirect influencing skills
Added 24 mins ago
CI
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor Inc.
ON · Etobicoke Northwest (Clairville / Humberwood / Woodbine Downs / West Humber / Kipling Heights / Rexdale / Elms / Tandridge / Old Rexdale), Ontario
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 54 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 54 mins ago
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Bilingual French/English Learning & Development Specialist (Contract)
CoreFactor
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
This position is hybrid and will require the successful consultant to be onsite four (4) days per week in the Montreal region · Must have strong internal consulting, change management, and indirect influencing skills
Added 54 mins ago
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Senior Transportation Engineer
Englobe
Dartmouth, NS
- Full-time
…innovation and collaboration are an integral part of our daily…
Added 54 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 54 mins ago
RT
PRE-OWNED SALES MANAGER
Regency Toyota Vancouver
Vancouver, BC
- Full-time
Working closely with the General Manager and fellow Sales Managers, you will help oversee the day-to-day operations of the sales department and lead a high-performing team while driving…
Added 54 mins ago
C
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor
Toronto, ON · Etobicoke, ON
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 54 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 1 hour ago
VA
LSS Shipping Coordinator
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Material Control team, the LSS Shipping Coordinator will report to the Manager, Logistics Support Services and is responsible for coordinating and managing the…
Added 1 hour ago
BC
Senior Specialist, Social Media & Digital (Bilingual)
Blake, Cassels & Graydon LLP
Montreal, QC
- Full-time
…the Client Relations & Marketing department in our Montreal…
Added 1 hour ago
FS
Assistant Guest Experience Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
This position reports to the Guest Experience Manager, is on a rotating shift basis, and On-job training will be provided
Added 1 hour ago
E
Manager of Insights and AI
Equinix
Toronto, ON
- Full-time
The Manager of Insights and AI will help Equinix’s Global Communications team better understand its impact, apply AI to everyday work, and operate more effectively.
Added 1 hour ago
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Operations Manager
AtkinsRéalis
Vancouver, BC
- Full-time
As an Operations Manager based in Vancouver, BC, you will play a key leadership role in overseeing service delivery and operational performance across British Columbia and Yukon. Reporting…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
…seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Richmond, BC
- Full-time
…seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…
Added 2 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
White Rock, BC
- Full-time
…seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…
Added 2 hours ago
T
Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client relationships and contracted facility services, including retention, account growth, service scheduling, contract negotiation, and contractor oversight. Conduct site inspections, resolve service issues, coordinate supplies and field operations, and maintain client records and compliance documentation.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Scheduling
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Sales
Account Expansion
CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Route Sheets
Compliance
Supply Procurement
On-Call Emergency Response

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Work requirements

Jobs in Canada