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Added 9 mins ago
SG
Fulfillment and Returns Grading Associate
Swatch Group
Brampton, ON
- Full-time
…within the e-commerce operations team, providing value-added services that require direct product handling, technical expertise, and exceptional attention to detail. You will be responsible…
Added 9 mins ago
K
Technical Support Technician
Kezber
Brossard, QC
- Full-time
…provide high-level technical assistance for our products and services, ensure efficient incident resolution, and contribute to the continuous improvement of our processes. You will work…
Added 9 mins ago
A
Senior Study Manager
Ausenco
Burnaby, BC
- Full-time
Our team in Canada is growing, we are currently recruiting for a Senior Study Manager (Minerals & Metals) to join the Vancouver office.
Added 9 mins ago
M
Equipment Operator
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AB · Rocky View County, AB
- Full-time
Join our dedicated team based in Rocky View County, Alberta, and play a key role in maintaining the highways. This position reports to the Road Manager.
Added 24 mins ago
TU
Case Manager, Student Academic Support
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
Reports to Director Student Academic Support. Works cooperatively as a member of a team of Student Academic Services, playing an integral role in identification and case management of…
Added 38 mins ago
S
Nurse, Clinical Informatics Specialist
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Vancouver, BC
- Full-time
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at…
Added 39 mins ago
TH
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Saint-Constant, QC · St Constant, QC
- Full-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 39 mins ago
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Provides services that are above and beyond for customer satisfaction and retention.
Added 39 mins ago
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Plumbing Sales Part Time - MISSISSAUGA W
The Home Depot Canada
Mississauga, ON
- Part-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 39 mins ago
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Lumber Sales Full Time - TORONTO YORKDALE
The Home Depot Canada
Toronto, ON
- Full-time
Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
Added 39 mins ago
AI
Compliance and Quality Assurance Manager
Advatix, Inc.
Remote, Canada
- Full-time
- Remote
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 53 mins ago
B
Fire Alarm Technician
BGIS
Montreal, QC
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. In this role, the Fire Alarm Technician will be responsible for completing code-compliant testing and inspections.…
Added 53 mins ago
IS
DevOps & Cloud Infrastructure Engineer
Idealogical Systems Inc
Markham, ON
- Full-time
Administer and optimize GCP and AWS infrastructure, including networking, compute, storage, databases, and managed services.
Added 1 hour ago
CO
Bylaw Enforcement Officer (Casual)
City of Chilliwack
Chilliwack, BC
- Full-time
Education: -Must have a minimum of Grade 12 education supplemented preferably with courses in Criminology and Administration;
Added 1 hour ago
E
Scheduling and Attendance Coordinator (SAC) - Full-Time (FT) - Countryside
Extendicare
Sudbury, ON · Axm - Countryside
- Full-time
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care…
Added 1 hour ago
CI
Manager, Cyber Security Governance, Rish & Compliance (Permanent)
CoreFactor Inc.
ON · Etobicoke Northwest (Clairville / Humberwood / Woodbine Downs / West Humber / Kipling Heights / Rexdale / Elms / Tandridge / Old Rexdale), Ontario
- Full-time
This position is hybrid and will require the successful incumbent to go into the office two (2) days per week
Added 1 hour ago
LH
Occupational Therapist
Lifemark Health Group
Hamilton, ON
- $69,826 to $102,411 CAD / year
- Full-time
…goals through the PCVRS (Partners in Canadian Rehab Veterans Services) program. In this role, you…
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
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Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
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Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 hour ago
BC
Bed Allocator
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Brantford, ON
- Full-time
Must be able to work all shifts including weekends, holidays and 12-hour shifts
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
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- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 1 hour ago
NS
3rd Class Power Engineer - Maintenance and Operations
Nova Scotia Health Authority
Kentville, NS
- Internship
Reporting to the Chief Power Engineer & Assistant Manager on a 24-hour rotating shift basis, the 3rd Class Power Engineer troubleshoots, maintains, repairs, and monitors all steam plant…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client relationships and contracted facility services, including retention, account growth, service scheduling, contract negotiation, and contractor oversight. Conduct site inspections, resolve service issues, coordinate supplies and field operations, and maintain client records and compliance documentation.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Scheduling
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Sales
Account Expansion
CRM
Microsoft Office
Outlook
Building Information Sheets
Safety Data Sheets
Maintenance and Repair
Troubleshooting
Facilities Systems
Route Sheets
Compliance
Supply Procurement
On-Call Emergency Response

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Work requirements

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