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Added 20 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 20 mins ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
In accordance with the BC Criminal Records Review Act, must have ability to provide a clear criminal record check
Added 20 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 35 mins ago
Q
Mask Layout Design Lead
Qualcomm
Markham, ON
- Full-time
Bachelor's degree in Electrical Engineering, Computer Science, Mathematics, Electronic Engineering, or related field and 4+ years of experience designing custom layouts in relevant domain…
Added 50 mins ago
KC
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Kim Cosic Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
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Added 50 mins ago
CS
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- Full-time
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Added 1 hour ago
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Regional Director of Sales and Business Development
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Surrey, BC
- Full-time
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Added 1 hour ago
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- Contract
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Added 1 hour ago
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Toronto, ON
- Full-time
Reporting to the Senior Commercial Director, Ontario Rentals, this role is responsible for leading and developing the Senior Account Management team and driving revenue growth across…
Added 1 hour ago
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Operations Manager
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- Full-time
As an Operations Manager based in Vancouver, BC, you will play a key leadership role in overseeing service delivery and operational performance across British Columbia and Yukon. Reporting…
Added 1 hour ago
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Added 2 hours ago
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Senior Manager Operations
Leonardo DRS
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- Full-time
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Added 2 hours ago
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Category Manager, Indirect Procurement
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- Full-time
…organizational priorities and business needs. You will report to the Director, Indirect…
Added 2 hours ago
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Category Manager, Indirect Procurement
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North Vancouver, BC
- Full-time
…organizational priorities and business needs. You will report to the Director, Indirect…
Added 2 hours ago
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Area Manager
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Hamilton, ON
- Full-time
Maintain accurate field activity reports and communicate portfolio priorities, risks and progress to the Director, Operations.
Added 3 hours ago
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Delta, BC
- Full-time
This Director, Clinical Operations will be overseeing Emergency, Inpatient Medicine, Day Surgery, Long-Term Care and Home Health/Home Support at Delta Hospital. This is a high-impact…
Added 3 hours ago
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Youth & Teen Director
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- Full-time
We're seeking an experienced and passionate Youth & Teen Director to lead the development and delivery of exceptional youth and teen programming at The Glencoe Club. Reporting to the…
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Business Intelligence Specialist (Contract - 6 months)
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- $46 to $56 CAD / hour
- Contract
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Added 3 hours ago
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- Full-time
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- Full-time
Collaborate with the Regional Director to develop goals and communicate established goals
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Collaborate with the Regional Director to develop goals and communicate established goals
Added 3 hours ago
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Oversee community access and engagement services, including intake operations, response protocols, speaking requests, tours, collaboration requests, and routing of external groups and…
Added 3 hours ago
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Senior Compensation Partner, Sales & Marketing
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
This position will report to our Director, Compensation Business Partner, and it is a hybrid role, based out of Denver, Portland, Toronto, Montreal, or Vancouver.
Added 3 hours ago
MC
Fund Development & Donor Relations Coordinator
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- Full-time
…fundraising and donor relations activities. Reporting to the Director of Fund Development and Donor Relations, the Coordinator helps ensure donor engagement, gift documentation, student…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, service expansion, contract negotiation, scheduling, and quality inspections. Resolve client issues, oversee service delivery and supplies, maintain operational records, and coordinate with Night Managers, Sales, Operations, and Accounting.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention; facilities or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facilities Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Software
Maintenance and Repair Troubleshooting
Process Improvement

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facilities Services
Building Maintenance
Facility Management
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control Inspections
Client Satisfaction
Customer Complaints
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
Material Safety Data Sheets
Route Sheets
Maintenance and Repair
Troubleshooting
Night Management
Process Improvement
On-Call Emergencies
Driver's License

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Work requirements

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