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Added 12 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 12 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 12 mins ago
A
Senior Project Electrical Engineer
ABB
Calgary, AB
- Full-time
Lead customer technical meetings, design reviews, and interdisciplinary engineering coordination meetings.
Added 1 hour ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
…commitment shows up every day on the warehouse floor. As a Warehouse Representative, you will play an essential role in keeping our distribution centre running smoothly while helping ensure…
Added 1 hour ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
…commitment shows up every day on the warehouse floor. As a Warehouse Representative, you will play an essential role in keeping our distribution centre running smoothly while helping ensure…
Added 1 hour ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
…commitment shows up every day on the warehouse floor. As a Warehouse Representative, you will play an essential role in keeping our distribution centre running smoothly while helping ensure…
Added 2 hours ago
3
Territory Manager – Montreal area
360.Agency
Montreal, QC
- Full-time
…websites, e-commerce platforms, and CRM-Desking suite. As a representative of 360.Agency in your territory, you will build strong business relationships with automotive and powersports…
Added 2 hours ago
NI
Canada Territory Sales Representative - Mississauga, Ontario
Norman International Inc.
Mississauga, ON
- $80,000 CAD / year
- Full-time
Must have a valid driver's license, reliable automobile, and current auto insurance
Added 2 hours ago
LA
Automotive Parts Representative
Lordco Auto Parts
Sechelt, BC
- $21 to $25 CAD / hour
- Full-time
Provide exceptional customer service experience
Added 2 hours ago
HC
Part Time Seasonal Associate - BOSS Yorkdale
HB Canada, Inc.
Toronto, ON
- Part-time
Previous retail or customer service experience is an asset.
Added 2 hours ago
PV
Temporary part-time (70% - 26 hrs and 15 min per week) Administrative Assistant - Emerald Ridge Elementary
Prairie Valley School Division
White City, SK
- Part-time
A minimum of one (1) year of experience working in an office setting in a large and diverse organization.
Added 2 hours ago
PV
Temporary part-time (50% - 18 hrs and 45 min per week) Administrative Assistant
Prairie Valley School Division
White City, SK
- Part-time
A minimum of one (1) year of experience working in an office setting in a large and diverse organization.
Added 2 hours ago
U
Specialty Support Representative III
UKG
Remote, Canada
- Full-time
- Remote
…l'amélioration des procédures, de la documentation et de l'expérience client. Le poste nécessite une maîtrise professionnelle de l'anglais et du français…
Added 2 hours ago
V
Recruiter
Vale
Canada
- Full-time
Act as a trusted representative for Vale Base Metals by building relationships with prospective candidates and external stakeholders
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 3 hours ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
The Account Development Representative (ADR) job is the launching point for an individual looking for a successful career in SaaS sales. In this role, you will be at the front of Samsara’s…
Added 3 hours ago
CC
Supervisor, Office of the President and Social Media
Cogeco Connexion
Montreal, QC
- Full-time
As a representative of Cogeco’s management team, handles customer and employee matters and/or other escalated issues in a timely manner through collaboration and effective communication…
Added 3 hours ago
T&
Customer Service Sales Representative
T-Shirts & More Inc.
Windsor, ON
- Part-time
Role Description This is a part-time, on-site Customer Service Sales Representative role based in Windsor, ON. The representative will greet customers, answer questions about products and…
Added 3 hours ago
L
Bilingual Collections Representative (EN/FR)
LendCare
Pickering, ON
- Full-time
Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.
Added 3 hours ago
R
Field Sales Representative (Sustainability)
Ridwell
Ochre River, MB
- Internship
Experience (a plus, not required): door-to-door sales, political canvassing, solar sales, fundraising, or other direct sales

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, account growth, service agreements, scheduling, and service quality inspections. Resolve client issues, oversee service execution, maintain operational records, and coordinate with Night Managers, Operations, Sales, and Accounting.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Process Improvement
Scheduling and Logistics

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Specifications
Quality Control
Client Satisfaction
Customer Complaint Resolution
CRM
Microsoft Office
Outlook
Scheduling
Site Inspections
Maintenance and Repair
Troubleshooting
Building Systems
Safety Data Sheets
Client Compliance
Route Sheets
Supply Procurement
Sales
Process Improvement

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