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Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
CP
Director of Construction
Crowne Pacific Development Corp
Campbell River, BC
- Full-time
Crowne Pacific Development Corporation is seeking an experienced and strategic Director of Construction to lead the successful delivery of residential development projects across Vancouver…
Added 2 hours ago
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Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
…stakeholders across the organization. The role will report to the Director, Fulfillment Planning, leading a team of analysts to develop the program and deliver on key mandates in this…
Added 2 hours ago
Senior Financial Analyst
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
Reporting to the Director, Finance – Content Settlement Operations, the Senior Financial Analyst will provide professional and reliable financial stewardship as it relates to the…
Added 2 hours ago
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SAP Customer Solution Director
Talan
Montreal, QC
- $170,000 to $220,000 CAD / year
- Full-time
Reporting to the Senior Director, SAP Presales and Alliance, the SAP Customer Solution Director is part of the SAP practice and serves as the functional design authority for clients and…
Added 2 hours ago
HN
Banquet - Events Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
…will work directly with talented chefs, the General Manager, Director of Events and restaurant leaders as well as the hotel…
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 3 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 3 hours ago
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Director, Product - Shared Services & Middle Layer
Royal Bank of Canada
Toronto, ON
- Full-time
The Director will own the strategy, business architecture, roadmap, operating model, and business outcomes for the RBC IS Middle Layer and associated Shared Services capabilities. The role…
Added 3 hours ago
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Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to…
Added 3 hours ago
RI
Director, Product - Shared Services & Middle Layer
RBC Insurance
Toronto, ON
- Full-time
The Director will own the strategy, business architecture, roadmap, operating model, and business outcomes for the RBC IS Middle Layer and associated Shared Services capabilities. The role…
Added 4 hours ago
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Dispatcher
Flair Airlines
Toronto, ON
- Full-time
…efficient operation of the airline’s network. Reporting to the Director, Dispatch, the Dispatcher is responsible for exercising operational control jointly with the Pilot-in-Command to…
Added 5 hours ago
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Managing Director, Investment Fund Finance
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
Oversee all tax compliance for ATB Funds, including year-end and ad-hoc distribution process, liaise with fund administrator, external tax advisors, accounting and operations teams.
Added 6 hours ago
MG
Manager, Clinical Research Services
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Director, Research Operations & Business Development, the Manager will beresponsible for building a clinical research service program to enable and sustain a growing…
Added 6 hours ago
GC
Senior Manager, Financial Planning and Analysis – EA SPORTS, Catalyst Studios
Game Companies
Vancouver, BC
- Full-time
In this collaborative role, you will mentor and develop your team while staying actively engaged in daily financial operations. You will use clear financial storytelling and sound business…
Added 6 hours ago
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Supply Chain Manager
The Radius Group
Richmond, BC
- Full-time
Reports to: the Director of Operations, Security.
Added 6 hours ago
AG
Director of Talent Acquisition and Development
AD Group of Companies
Burnaby, BC
- Full-time
🚀 WE’RE HIRING | DIRECTOR OF TALENT ACQUISITION & DEVELOPMENT
Added 6 hours ago
OH
Manager, Mental Health & Addictions CoE
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
At Ontario Health, your growth and well-being aren’t just supported - they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a…
Added 6 hours ago
R
Director, Product - Shared Services & Middle Layer
RBC
Toronto, ON
- Full-time
The Director will own the strategy, business architecture, roadmap, operating model, and business outcomes for the RBC IS Middle Layer and associated Shared Services capabilities. The role…
Added 7 hours ago
RP
HR Business Partnerships Manager
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,452.8 to $105,594.3 CAD / year
- Full-time
Professional growth and development via challenging projects and assignments
Added 7 hours ago
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WPG - General Manager (WMS)
Gardewine
Winnipeg, MB
- Full-time
The General Manager – Moving & Storage (Thunder Bay & Winnipeg) will be responsible for ensuring smooth and efficient operations of all local Moving & Storage / Allied & North American Van…
Added 7 hours ago
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WPG - Sales Manager (WMS)
Gardewine
Winnipeg, MB
- Full-time
The Sales Manager is responsible for driving growth and maintaining high levels of customer satisfaction across all Moving & Storage (M&S) operations. This role is accountable for leading…
Added 7 hours ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 7 hours ago
AF
Managing Director, Investment Fund Finance
ATB Financial
Calgary, AB
- Full-time
Oversee all tax compliance for ATB Funds, including year-end and ad-hoc distribution process, liaise with fund administrator, external tax advisors, accounting and operations teams.
Added 7 hours ago
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Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
Here, your work has purpose. Your growth is supported. And your impact is lasting.

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, account growth, service agreements, scheduling, and service quality inspections. Resolve client issues, oversee service execution, maintain operational records, and coordinate with Night Managers, Operations, Sales, and Accounting.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Process Improvement
Scheduling and Logistics

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Specifications
Quality Control
Client Satisfaction
Customer Complaint Resolution
CRM
Microsoft Office
Outlook
Scheduling
Site Inspections
Maintenance and Repair
Troubleshooting
Building Systems
Safety Data Sheets
Client Compliance
Route Sheets
Supply Procurement
Sales
Process Improvement

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Work requirements

Jobs in Canada