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Added 30 mins ago
NH
ENVIRONMENTAL SERVICES WORKER / ENVIRONMENTAL SERVICES SUPERVISOR II
Northern Health - BC
Kitimat, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position is responsible for the day-to-day operations and supervision of Environmental…
Added 45 mins ago
AG
Chef Manager - Future Opportunity
ATCO Group
BC · Cariboo District I, BC
- Full-time
Must have a Culinary Red Seal Certification · Must have a Valid Advanced Food Safe Certificate
Added 1 hour ago
NV
Project Manager
Northern Vision Development LP
Whitehorse, YT
- Full-time
We are seeking a Project Manager so that every project has one person who owns it from approval to handover. You will turn approved projects into clear scopes, budgets and schedules, then…
Added 1 hour ago
AH
Maintenance Worker III
Alberta Health Services
AB · Edmonton, AB
- Temporary
The incumbent will work rotating shifts including weekends and will be asked to rotate on-call responsibilities · Must possess a valid Class 5 Driver’s Licence
Added 3 hours ago
BW
hotel manager
Best Western Cowichan Valley Inn
Duncan, BC
- Full-time
Develop and implement policies and procedures for daily operations
Added 5 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 5 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 5 hours ago
AC
Lead Cook/Sous Chef
Aramark Canada
Kingston, ON
- Part-time
Experience in leadership role, either individual contributor or people manager
Added 6 hours ago
BK
assistant manager, restaurant
Burger King®
Victoria, BC
- Full-time
Negotiate with clients for catering or use of facilities
Added 6 hours ago
BK
restaurant manager
Burger King®
Prince George, BC
- Full-time
Negotiate with clients for catering or use of facilities
Added 6 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 6 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 7 hours ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Winnipeg, MB
- Full-time
The RBC Dominion Securities Management team located in Winnipeg is looking for an Assistant Branch Operations Manager to join their team. A leadership position within the branch network,…
Added 7 hours ago
G
Analyst Regulatory Compliance
GEODIS
ON · Mississauga, ON
- Full-time
Candidates must reside within a reasonable commuting distance
Added 9 hours ago
NS
4th Class Power Engineer - Maintenance and Operations
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Chief Engineer and/or Assistant Manager, the 4th Class Engineer troubleshoots, maintains, and repairs facility infrastructure equipment and carries out maintenance and…
Added 9 hours ago
NS
4th Class Power Engineer - Maintenance and Operations
Nova Scotia Health Authority
Bridgewater, NS
- Full-time
Reporting to the Chief Engineer and/or Assistant Manager, the 4th Class Engineer troubleshoots, maintains, and repairs facility infrastructure equipment and carries out maintenance and…
Added 10 hours ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 10 hours ago
PL
Yora Housekeeping Supervisor
Pomeroy Lodging
Kananaskis, AB
- Full-time
Full-Time, Hourly | Reports to the Housekeeping Manager
Added 11 hours ago
DG
Installation Manager & Warehouse Supervisor
Dunn Group
Prince George, BC
- Full-time
Field Leadership & Operations: Construction Expertise Meets Active Warehouse Management
Added 11 hours ago
TN
Facilities Maintenance Worker
Tŝilhqot’in National Government
Williams Lake, BC
- Full-time
The Facilities Maintenance Worker position plays an important role in ensuring the proper functioning and upkeep of our facilities. This role requires a high degree of organization,…
Added 11 hours ago
D
Department Manager (Outdoor)
Decathlon
Calgary, AB
- $52,250 to $72,000 CAD / year
- Full-time
Experienced personnel manager with an inclusive and participatory team approach.
Added 11 hours ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Corporate Lending Operations Within TD Securities Global Operations Supports Lending And Administrative Activities For TD Securities Corporate Clients. Our Teams Partner Across The Business…
Added 11 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 11 hours ago
Asphalt Plant Superintendent
Amrize
Calgary, AB
The role requires flexibility to work early mornings, evenings, weekends, overtime, and occasional night shifts to meet operational requirements
Added 11 hours ago
Field Engineer, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Working closely with Engineering, Construction, Environmental, Regulatory, Indigenous Relations, Project Controls, Operations, and external contractors, the Field Engineer serves as a key…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, account growth, service agreements, scheduling, and service quality inspections. Resolve client issues, oversee service execution, maintain operational records, and coordinate with Night Managers, Operations, Sales, and Accounting.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Process Improvement
Scheduling and Logistics

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Specifications
Quality Control
Client Satisfaction
Customer Complaint Resolution
CRM
Microsoft Office
Outlook
Scheduling
Site Inspections
Maintenance and Repair
Troubleshooting
Building Systems
Safety Data Sheets
Client Compliance
Route Sheets
Supply Procurement
Sales
Process Improvement

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Jobs in Canada