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Added 12 mins ago
A
Factory Project Lead
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
Coordinate cross-functional plant teams including production planning, procurement, manufacturing assembly, testing, and quality assurance.
Added 12 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 12 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 12 mins ago
TM
Team Lead, Technical Services
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Winnipeg, MB
- Full-time
Must have basic knowledge of Project Management processes
Added 27 mins ago
Tooling Specialist - Canada
Nordex Group
AB
Manage requisition processes and ensure the successful execution of purchase orders, coordinating with procurement, logistics, and receiving teams to fulfill departmental requirements.
Added 57 mins ago
W
Senior Electrical Designer
Worley
Vancouver, BC
- Full-time
…of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning.…
Added 1 hour ago
BG
Project Manager (Construction)
BTY Group
Vancouver, BC
- $75,000 to $115,000 CAD / year
- Full-time
…successful outcomes on complex developments, offering integrated technical oversight, strategic guidance, and proactive risk management across residential, commercial, industrial,…
Added 1 hour ago
SC
SAP iXp Intern – CIS Software / AI Developer
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Montreal, QC
- $18 to $36 CAD / hour
- Other
Technical experience in Python, Java, JavaScript, or another programming language
Added 1 hour ago
AG
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ATCO Group
Calgary, AB · Edmonton, AB
- Full-time
Develop scopes of work, review technical proposals, and support procurement of engineering, consulting, and field services.
Added 1 hour ago
EE
Senior Account Manager – BESS (Canada)
Envision Energy
Toronto, ON
- Full-time
Organize bid and commercial negotiations: Lead pre-bid clarification, bid strategy, pricing & term proposals.Align technical / grid-connection / delivery / legal teams to form executable…
Added 1 hour ago
W
Electrical Engineer Level II
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Vancouver, BC
- Full-time
Providing technical input and support during procurement, construction, and commissioning phases, including:
Added 2 hours ago
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Toronto, ON
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Added 2 hours ago
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RQ11847 – Technology Architect – Senior
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RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
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RQ11688 – Systems Testing/QA Specialist – Senior
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- Full-time
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RQ11883 – Systems Analyst – Intermediate
S M Software Solutions Inc
Toronto, ON
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RQ11882 – Systems Analyst – Intermediate
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Added 2 hours ago
AI
Estimator
Aversan Inc.
Mississauga, ON
- $95,000 to $110,000 CAD / year
- Full-time
Prepare and support tender submissions, pre-qualification packages, RFIs, and RFQs in coordination with the Business Development and Technical teams.
Added 2 hours ago
T
Parts store clerk
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Full-time
Day Shift: Monday to Friday 8AM to 5PM
Added 2 hours ago
W
Administrative Assistant I
Worley
Vancouver, BC
- Full-time
…of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning.…
Added 2 hours ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 3 hours ago
TR
Supply Chain Manager
The Radius Group
Richmond, BC
- Full-time
Lead supply chain and procurement initiatives across The Radius Group and manage the Canadian Parts department. Build supplier partnerships, improve total cost and inventory efficiency, and…
Added 4 hours ago
G
Junior Buyer - Infrastructure
Graham
Calgary, AB
- Full-time
…Manager, the Buyer is responsible for delivering operational procurement and supply chain solutions across pre-construction and project execution. This role supports the procurement of…

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, account growth, service agreements, scheduling, and service quality inspections. Resolve client issues, oversee service execution, maintain operational records, and coordinate with Night Managers, Operations, Sales, and Accounting.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Process Improvement
Scheduling and Logistics

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Specifications
Quality Control
Client Satisfaction
Customer Complaint Resolution
CRM
Microsoft Office
Outlook
Scheduling
Site Inspections
Maintenance and Repair
Troubleshooting
Building Systems
Safety Data Sheets
Client Compliance
Route Sheets
Supply Procurement
Sales
Process Improvement

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Jobs in Canada