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Added 35 mins ago
TI
Safety Advisor
Tacten Industrial Inc
Fort McMurray, AB
- Full-time
NCSO or CRST Professional Certification required
Added 1 hour ago
Administrative Assistant - Wealth Management - Partner - WYW
Aviso Wealth
Waterloo, ON
Coordinate and schedule client meetings, annual portfolio reviews, and follow-up appointments.
Added 1 hour ago
A
Administrative Assistant - Wealth Management - Partner - WYW
Aviso
Waterloo, ON
- Full-time
Coordinate and schedule client meetings, annual portfolio reviews, and follow-up appointments
Added 1 hour ago
SS
Personal Assistant
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Victoria, BC
- Part-time
…as our own defined SSI Principles to guide us in our daily…
Added 2 hours ago
TS
Planner, Three Sisters Mountain Village
Three Sisters Mountain Village
AB · Alberta, Canada
- Full-time
You can be based in either
Added 2 hours ago
CO
Project Coordinator (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
Experience with project scheduling and tracking tools such as Planner, Asana, or equivalent work management platforms
Added 3 hours ago
CO
Project Manager (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
Experience with project scheduling and tracking tools such as Planner, Asana, or equivalent work management platforms
Added 3 hours ago
Project Controls Co-op - Regional Water Strat Program Delivery
Capital Regional District
Victoria, BC
…employees can reach their full potential, engage in meaningful work, and build lasting connections with colleagues and…
Added 3 hours ago
SI
Maintenance Administrator Intern
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Abbotsford, BC
- Full-time
…that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your…
Added 3 hours ago
TF
Client Service Associate and Planner
Thermo Fisher Scientific
Whitby, ON
- Full-time
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every…
Added 3 hours ago
SE
Turnaround Planner
Suncor Energy
AB · Sherwood Park, AB · Edmonton Refinery
- Full-time
Work Schedule: Monday to Friday, with flexibility required during turnaround planning and execution periods
Added 4 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 4 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 4 hours ago
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Director of Marketing
SiftMed
St. John's, NL
- Full-time
We work hard, but we don't take ourselves too seriously. You'll have a seat at the table, real ownership, and the ability to make a visible impact across the business. We care deeply about…
Added 6 hours ago
Administrative Assistant-Wealth Management
Your Neighbourhood Credit Union
Waterloo, ON
Coordinate and schedule client meetings, annual portfolio reviews, and follow-up appointments.
Added 7 hours ago
E
Planner and Scheduler
EllisDon
Edmonton, AB · AB · Alberta Projects
- Full-time
You will be responsible for updating the project schedule every other week for each project assigned to you, using information provided by the project team. You will be responsible for…
Added 7 hours ago
T
Associate Investment Advisor I
TD
Surrey, BC
- Full-time
Solve moderately complex problems, exercise judgment and work within broad guidelines to independently perform tasks from end to end, acting as a point of escalation as required.
Added 9 hours ago
T
Senior Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Our founder, Charles Ciccarello, likes to say: “We didn’t fit the mold, so we made our own.” That mindset still drives how we work: ambitious, hands-on, and always looking for a better way.
Added 9 hours ago
T
Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Our founder, Charles Ciccarello, likes to say: “We didn’t fit the mold, so we made our own.” That mindset still drives how we work: ambitious, hands-on, and always looking for a better way.
Added 18 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 18 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 23 hours ago
PH
Clinical Planner - RPN
ParaMed Home Health Care
Kitchener, ON
- Full-time
The Clinical Planner is accountable for onboarding new patients requiring Personal Support Services within an assigned district, through the assessment, implementation, and evaluation of a…
Added 1 day ago
E
Clinical Planner - RPN
Extendicare
Kitchener, ON
- Full-time
The Clinical Planner is accountable for onboarding new patients requiring Personal Support Services within an assigned district, through the assessment, implementation, and evaluation of a…
Added 1 day ago
E
Planner and Scheduler
EllisDon
Toronto, ON · ON · Ontario Projects
- Full-time
You will be responsible for updating the project schedule every other week for each project assigned to you, using information provided by the project team. You will be responsible for…
Added 1 day ago
T
Associate Investment Advisor
TD
Waterloo, ON
- Full-time
Solve moderately complex problems, exercise judgment and work within broad guidelines to independently perform tasks from end to end, acting as a point of escalation as required.

City Wide Facility Solutions

Facility Solutions Manager, full time

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, account growth, service agreements, scheduling, and service quality inspections. Resolve client issues, oversee service execution, maintain operational records, and coordinate with Night Managers, Operations, Sales, and Accounting.

Requirements

Requires at least two years of outside B2B account management experience and a successful track record in client retention; building maintenance or facility management experience is preferred but not required. Candidates should have strong communication, organization, relationship-building, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Growth
Contract Negotiation
Contractor Management
Client Relationship Building
Quality Control Inspections
Customer Complaint Resolution
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Management
Facilities Maintenance
Troubleshooting
Process Improvement
Scheduling and Logistics

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Specifications
Quality Control
Client Satisfaction
Customer Complaint Resolution
CRM
Microsoft Office
Outlook
Scheduling
Site Inspections
Maintenance and Repair
Troubleshooting
Building Systems
Safety Data Sheets
Client Compliance
Route Sheets
Supply Procurement
Sales
Process Improvement

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Work requirements

Jobs in Canada