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L
Technical Delivery Lead (Forward Deployed Engineer)
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- Full-time
…operations. We put our solutions into production, work in the field with our clients and take responsibility for the…
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KW
Manager, Events & Community Partnerships
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- Full-time
The Manager of Events and Community Partnerships is responsible for the overall leadership, development and success of KWCS's signature fundraising events and community partnerships. With…
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Vaughan, ON
- Full-time
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Project Manager – Municipal / Land Development
CIMA+
Toronto, ON · Ottawa, Ontario
- Full-time
This role can be based in our Ottawa or Toronto office
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Technicien de chantier
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Construction Project Manager
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We’re searching for a Construction Project Manager. Are you searching for new possibilities?
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Manager, Application Support
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The Application Support Manager leads the team responsible for the health and support of Richardson Wealth’s business applications. The role oversees complex application support, incidents,…
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Sales Representative
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Lead Business Architect
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- Full-time
Undergraduate degree in Business, Computer Science or a related field; MBA or recognized Business Architecture certification preferred.
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Registered Nurse
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Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON · Sheridan Park
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
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Relief Resource Specialist - Housing
The Salvation Army Canada and Bermuda Territory
Calgary, AB
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Attends community agency meetings and workshops, as approved by the Manager
Added 14 mins ago
FT
Service Technician
FAAC Technologies
Mississauga, ON
- Full-time
No Brainer REQUIREMENTS, You MUST Possess The Following
Added 14 mins ago
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Senior Corporate Account Executive - Vancouver
ClassPass
Canada
- Full-time
Forecast quarterly performance, track daily KPIs, and communicate pipeline progress to your manager
Added 14 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 14 mins ago
JI
Security Site Supervisor - Moncton
J.D. Irving, Limited
Moncton, NB
- Full-time
Reporting to the Operations Manager of Industrial Security Limited (ISL), the Security Site Supervisor will lead and oversee 24/7 security operations of our facilities in Moncton while also…
Added 14 mins ago
GO
Territorial Physician Travel and Logistics Officer
Government of Nunavut Recruitment
NU · NU, Canada
- Full-time
Reporting to the Territorial Manager Medical Affairs, the Territorial Physician Travel and Logistics Officer is responsible for ensuring the provision of timely transportation services and…
Added 14 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 14 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 14 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 14 mins ago
C
Project Manager – Municipal / Land Development
CIMA+
Toronto, ON
- Full-time
This role can be based in our Ottawa or Toronto office
Added 14 mins ago
B
Project Controller – Finance
BPA
Ottawa, ON
- Full-time
DEC or bachelor’s degree in accounting, finance or a related field; CPA designation, an asset.
Added 14 mins ago
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 14 mins ago
RP
Category Specialist
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $60,000 CAD / year
- Full-time
The Category Specialist will assist and collaborate with the Category Manager in the development and execution of category strategies for all elements of the merchandising mix (i.e. product…
Added 14 mins ago
WC
Manager, Program Management (People Analytics)
Walmart Canada
Mississauga, ON
- Full-time
Must have experience and knowledge creating reports in SSRS (SQL Server Reporting Services) · Must have experience with SSIS (SQL Server Integration Services)

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, account growth, service scheduling, contract negotiation, and coordination of facility services. Conduct quality inspections, resolve client issues, oversee Night Managers, monitor supplies and documentation, and support billing and collections.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention; facility management or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales
Relationship Building
Contract Negotiation
Contractor Management
Quality Control Inspections
Facility Management
Building Maintenance
Customer Service
Troubleshooting
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contractor Management
Contract Negotiation
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Troubleshooting
Client Relations
Sales
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Maintenance And Repair
Facilities Systems
Route Sheets
Invoice Collection
Supply Procurement

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Work requirements

Jobs in Canada