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Added 8 mins ago
S
Technical Data Controller
Safran
Ajax, ON
- Full-time
Safran Landing Systems is offering an opportunity to join our Customer Support Centre as a Technical Data Controller, reporting to the Technical Data Manager. You will transform engineering…
Added 8 mins ago
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Cleaner
Boardwalk
Regina, SK
- Full-time
Strong commitment to providing excellent customer service
Added 8 mins ago
FS
Business Development Specialist
Fresh Start Foods Canada Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
Added 8 mins ago
TC
Azure Databricks Developer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
…highest standards of innovation, engineering excellence and customer…
Added 8 mins ago
GT
Site Reliability Engineer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $80 to $98 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 4 days per week on-site · Hybrid work model - 4 days per week on-site in Toronto, ON
Added 8 mins ago
IC
OnBase Administrator
Infotek Consulting Inc.
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Collaborate with infrastructure, database and development teams to resolve technical issues.
Added 8 mins ago
EC
Desktop Support Specialist
Experis Canada
Burnaby, BC
- Contract
Log, monitor and resolve customer service requests.
Added 8 mins ago
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Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
The Senior Product Manager owns the roadmap and technical product strategy for Sectigo Orchestration Gateway and Integration products. This individual bridges customers, business…
Added 8 mins ago
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Carpenter
Boardwalk
Montreal, QC
- Full-time
Respond to service calls regarding tenant requests.
Added 8 mins ago
BI
Operations Supervisor
Brink’s Inc
Ottawa, ON
- Full-time
…regulations while maximizing profitability and maintaining customer service…
Added 8 mins ago
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Manager, Supplier Engagement (Askuity)
The Home Depot
Toronto, ON
- Full-time
In office 3 days per week (Tues/Wed/Thurs)
Added 8 mins ago
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Technicien de chantier
GE Vernova
La Prairie, QC
- Full-time
La division « Power Transmission NAM Service » située à La Prairie Québec CA est un centre dédié à la maintenance des postes sous enveloppe métallique à isolation gazeuse (GIS), ainsi que…
Added 8 mins ago
DA
Ignite Sales Development Program - Toronto, ON - July 2027
Daikin Applied Americas
Toronto, ON
- Full-time
Strong organization, problem-solving, and customer service skills
Added 8 mins ago
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
…application support, incidents, escalations, operational readiness, service performance, and vendor support. The Manager actively participates in incident triage and prioritization,…
Added 8 mins ago
SI
Senior Audiovisual Technician, Integration
Solotech Inc.
Quebec, QC
- Full-time
Read and interpret technical drawings and schematics, document service interventions and prepare reports;
Added 8 mins ago
NI
Powder Coater
Northside Industries
West Kelowna, BC
- Full-time
Afternoon and Evening Shift premiums
Added 8 mins ago
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Senior Machine Learning Engineer
TD
Toronto, ON
- Full-time
Provide expertise in multiple ML engineering and/or infrastructure areas, senior technical leadership in support of the Banks objectives related to the overall Engineering function across…
Added 8 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
- Part-time
Must have good interpersonal and communication skills (oral)
Added 22 mins ago
FT
Service Technician
FAAC Technologies
Mississauga, ON
- Full-time
No Brainer REQUIREMENTS, You MUST Possess The Following
Added 22 mins ago
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WiFi & Enterprise Networks Operations Engineer
Beanfield
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…thoughtful decisions, and a relentless focus on our brand and customer…
Added 22 mins ago
JI
Maintenance Manager
J.D. Irving, Limited
Dieppe, NB
- Full-time
…States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused…
Added 22 mins ago
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Operations Supervisor, Bell Sensplex
Ottawa Senators
Ottawa, ON
- Full-time
Must possess a valid class G driver’s license with a clean abstract
Added 23 mins ago
ZS
Senior Salesforce Developer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Ability to define, architect and delivery business solutions to service contact center business cases·
Added 23 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
Build rapport with decision-makers, explain our service capabilities, address objections, and close sales
Added 23 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage client accounts and contractor relationships, including retention, account growth, service scheduling, contract negotiation, and coordination of facility services. Conduct quality inspections, resolve client issues, oversee Night Managers, monitor supplies and documentation, and support billing and collections.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention; facility management or building maintenance experience is preferred but not required. Candidates need strong communication, organization, relationship-building, and technical troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility to travel and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales
Relationship Building
Contract Negotiation
Contractor Management
Quality Control Inspections
Facility Management
Building Maintenance
Customer Service
Troubleshooting
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contractor Management
Contract Negotiation
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Troubleshooting
Client Relations
Sales
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Maintenance And Repair
Facilities Systems
Route Sheets
Invoice Collection
Supply Procurement

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Work requirements

Jobs in Canada