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Added 25 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 25 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 41 mins ago
M
Director, Sales
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- Full-time
…outcomes. You will lead a team of sellers to execute Go to Market strategy for your…
Added 56 mins ago
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- Full-time
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Added 56 mins ago
TF
Program Manager
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- $85,000 to $90,000 CAD / year
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Added 1 hour ago
F
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Director of Human Resources
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- Remote
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
ND
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Added 1 hour ago
CC
Regional Sales Director
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- Full-time
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Added 1 hour ago
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Associate Creative Director, Copy - Pharma
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- Full-time
…technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise,…
Added 1 hour ago
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Added 2 hours ago
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The City of Dawson Creek invites applications for a full-time IT Manager. Under the direction of the Director of Communications & Digital Services, or designate, the IT Manager is…
Added 2 hours ago
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Directeur·trice, Ventes et Opérations des magasins-Director, Sales and Store Operations
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Added 2 hours ago
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Senior Director – Project Management Office
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An established and rapidly growing IT services organization is seeking a strategic and results-driven Senior Director to join their Greater Toronto based organization. The incumbent leader…
Added 2 hours ago
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Human Resources Manager
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Toronto, ON
- Full-time
We’re looking for someone who is located in or around the GTA with the ability to travel to our West End location three days per week
Added 2 hours ago
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Senior Manager, Major Gifts
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Fundraising Strategy & Major Gift Development
Added 2 hours ago
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Senior Program Lead, Provincial Systems, Cancer Care Alberta
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AB · Alberta, Canada
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…join our Executive Leadership Team. Reporting to the Managing Director, Cancer Care Alberta, the Senior Program Lead will champion province-wide initiatives that improve patient outcomes,…
Added 2 hours ago
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Director, Finance (CSM)
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- Full-time
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Added 2 hours ago
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Director, Global Marketing & Sales Enablement
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- Full-time
The Director / GM, Global Marketing & Sales Enablement is responsible for defining and driving Husky's global brand strategy, leading B2B marketing and demand generation, advancing…
Added 2 hours ago
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Head of Digital Performance
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Added 2 hours ago
C(
Director, Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As Director, Operations, you will lead the department that supports Clarity’s commercial and go-to-market teams as well as the systems and data they rely on. You’ll build and improve the…
Added 2 hours ago
BC
Director, Client Enablement Analytics
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Toronto, ON
- Part-time
Reporting to the Managing Director & Head of Client Onboarding, Client Tax Governance, and Client Operations, the Director is a senior leader who will build and lead the onboarding…

City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and contractor coordination. Inspect service quality, resolve client issues, supervise night managers, and maintain accurate client, route, and compliance records.

Requirements

Requires at least two years of outside B2B account management experience and a successful record in client retention; facility management or building maintenance experience is preferred. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility for local travel and on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facility Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Software
Written and Verbal Communication
Maintenance and Repair Troubleshooting

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Complaint Resolution
Client Relationships
Sales
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Maintenance and Repair
Troubleshooting
On-Call Emergencies
Driver's License

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