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Added 25 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 25 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 1 hour ago
TS
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- Full-time
Communicate required parts and follow-up repairs effectively.
Added 1 hour ago
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Dartmouth, NS
- Full-time
Valid driver’s license and willingness to travel as required
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Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Valid 5F driver's license, clear drivers abstract and own transportation to and from work is required
Added 1 hour ago
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SALES LOT ATTENDANT
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Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
A Class 5 driver's license and driver’s abstract are required
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Acheson, AB
- Full-time
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Added 2 hours ago
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North Vancouver, BC
- Full-time
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- Full-time
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Dartmouth, NS
- Full-time
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Added 2 hours ago
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Vancouver, BC
- Full-time
Our NAPA team is expanding! We are looking for a full time Temporary delivery driver to transport automotive parts and equipment to customers.
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Ayr, ON
- Full-time
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Added 2 hours ago
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Facilities Maintenance & Projects Coordinator
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Jasper, AB · CAN - Chateau Jasper
- Full-time
Monitor inventory levels of maintenance parts, tools, materials, and operational supplies.
Added 2 hours ago
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Regina, SK · Ford Regina New
- Full-time
Valid driver’s license with a clean driving record.
Added 3 hours ago
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Detailer - Capital Chrysler Dodge Jeep Ram
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AB · Edmonton, AB
- $20 to $28 CAD / hour
- Other
Notify supervisor or appropriate technician when you notice parts of car that require repair or replacement
Added 3 hours ago
Body Technician- Commercial
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Langley (District), BC · Langley, BC
Maintaining a clean parts cart & tagging it with an RO#.
Added 3 hours ago
CG
Material Handler
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Saskatoon, SK
- Full-time
Receive incoming parts and ensure quantities, documentation, and purchase order information are accurate
Added 3 hours ago
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Apprentice Automotive Technician-Maple Ridge Chevrolet Buick GMC
AutoCanada
Vancouver, BC
- $20 to $30 CAD / hour
- Other
Must possess a valid Canadian Driver's license and a safe driving history
Added 3 hours ago
VH
RN - Adult Visiting Program (Central)
VHA Home HealthCare
Toronto, ON · North York, ON
- Full-time
…and their families. For visiting nurse roles, a valid Ontario driver’s license (G2 or G License) and access to a reliable vehicle are…
Added 3 hours ago
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Mississauga, ON
- Full-time
As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
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Fleet Manager
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
Deliver Seamless Service: Coordinate closely with sales, parts, and factories to eliminate quality concerns, maximize customer retention, and ensure every client experience is top-tier.
Added 3 hours ago
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Edmonton, AB · GMC Edmonton
- Full-time
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Added 3 hours ago
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Apprentice Automotive Service Technician
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- Full-time
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- Full-time
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Added 3 hours ago
VH
RN - Adult Visiting Program (Central)
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City Wide Facility Solutions

Facility Solutions Manager, full time

Vancouver, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients
Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule.
Valid BC's Driver's License and a vehicle.
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + commission

Benefits

$300 per month car allowance.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.

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More about this job

Responsibilities

Manage and grow client relationships for assigned facility service accounts, including retention, additional sales, service planning, contract negotiation, and contractor coordination. Inspect service quality, resolve client issues, supervise night managers, and maintain accurate client, route, and compliance records.

Requirements

Requires at least two years of outside B2B account management experience and a successful record in client retention; facility management or building maintenance experience is preferred. Candidates need strong communication, organization, relationship-building, and troubleshooting skills, proficiency with Microsoft Office and CRM tools, a valid BC driver's license and vehicle, and flexibility for local travel and on-call emergencies.

Skills

B2B Account Management
Client Retention
Sales and Account Expansion
Contract Negotiation
Contractor Management
Facility Management
Building Maintenance
Quality Control Inspections
Customer Service
Relationship Building
Planning and Organization
Problem-Solving
Microsoft Office
CRM Software
Written and Verbal Communication
Maintenance and Repair Troubleshooting

Benefits

Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Account Expansion
Facility Management
Building Maintenance
Contract Negotiation
Contractor Management
Service Scheduling
Quality Control
Site Inspections
Customer Satisfaction
Complaint Resolution
Client Relationships
Sales
Supplies Procurement
Microsoft Office
CRM
Outlook
Building Information Sheets
MSDS
Route Sheets
Maintenance and Repair
Troubleshooting
On-Call Emergencies
Driver's License

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