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Added 1 hour ago
GL
Senior Financial Analyst, Commercial
Glass Lewis & Co
Toronto, ON
- $95,000 to $110,000 CAD / year
Support ad hoc analysis, board materials, and executive presentations as needed
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
BC · Scotch Creek, BC
- Full-time
…Assistants, a Primary Care Supervisor, a Clinical Counsellor, and an Executive Director who manages the overall operations of the health center. Our team also consists of regular locum…
Added 5 hours ago
TT
Gestionnaire de la réussite client - Customer Success Manager
trane technologies
Montreal, QC
- Full-time
…indicateurs de réduction d’énergie et de carbone, et veillerez à la rétention ainsi qu’à l’expansion des comptes qui vous sont…
Added 6 hours ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
Added 7 hours ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
…and lifecycle approaches; actively participates in college retention and student success initiatives; and completes a wide variety of administrative, data-tracking and reporting duties in…
Added 7 hours ago
C
Vice-président(e), centres mondiaux de prestation
CGI
Sherbrooke, QC
- Full-time
This is a high profile leadership role within both the company and the region, suited to a senior executive who excels at scaling delivery organizations, enabling profitable growth and…
Added 7 hours ago
R-
Director, Data & Analytics
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
…approaches to attribution, incrementality, customer acquisition, retention, media effectiveness, and ROI to optimize investment across…
Added 8 hours ago
A
Manager of Renewals, SMB
Ashby
Canada
- Full-time
…Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management across Ashby’s customer base. You’ll act as a coach, operator, and strategic…
Added 8 hours ago
M
Office Coordinator (Fixed Term Contract)
Metlen
Calgary, AB
- Part-time
The Executive Assistant provides high-level administrative and operational support to senior leadership, managing calendars, meetings, travel, communications, records, and executive…
Added 8 hours ago
M
Enablement Lead, Employee Relations, Compliance & Health and Safety Technology
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Support document governance, records management, metadata standards, taxonomy, retention schedules, and lifecycle management practices.
Added 10 hours ago
CS
Regional Director of Sales and Business Development
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Surrey, BC
- Full-time
Represent Canuck Security at trade shows, industry events and executive meetings
Added 10 hours ago
R(
Director, Data & Analytics
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
…approaches to attribution, incrementality, customer acquisition, retention, media effectiveness, and ROI to optimize investment across…
Added 10 hours ago
CS
Regional Director of Sales and Business Development
Canuck Security Services Ltd.
Surrey, BC
- Full-time
Represent Canuck Security at trade shows, industry events and executive meetings
Added 11 hours ago
Manager of Health Workforce Planning
Department of Health and Community Services
St. John's, NL
…policies, programs, and initiatives that strengthen recruitment, retention, and workforce sustainability across the…
Added 11 hours ago
S
DCN Project Cost and Risk Manager
SLB
Calgary, AB
- Full-time
Prepare monthly cost, risk, and performance reports for project leadership and executive management.
Added 11 hours ago
PI
Chief Human Resources Officer
Photonic Inc.
Coquitlam, BC
- Full-time
This role is based in Coquitlam, BC, with 2–3 days per week in the office · Champion a culture rooted in our values of Fearless Ambition, Accountability, Growth, and Respect as we scale across borders
Added 11 hours ago
C
Global Client Executive
Chubb
Toronto, ON
- Full-time
The role of the Global Client Executive (GCE) is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. To manage and…
Added 11 hours ago
DS
Program Manager/Account Manager
Dorigo Systems Ltd.
Burnaby, BC
- $60,000 to $90,000 CAD / year
- Full-time
Customer retention, satisfaction, and strength of executive-level relationships.
Added 11 hours ago
DH
Sous Chef
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AB · Edmonton, AB
- Full-time
Assists Executive Chef with all kitchen operations and preparation.
Added 12 hours ago
C
Global Client Executive, Canada
Chubb
Toronto, ON
- Full-time
The role of the Global Client Executive (GCE) is to create a sustainable Chubb-Client relationship, resulting in strong account retention and business growth opportunities. To manage and…
Added 12 hours ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
In addition to acquiring new customers, the Account Executive will contribute to customer retention, account expansion, and recurring revenue growth.
Added 13 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…business-aligned decisions on pay, promotions, job leveling, retention, and offers. You bring global market intelligence, analytical rigor, and sound judgment to complex compensation…
Added 13 hours ago
M
Summer Intern 2027 - Strategy Analyst
Manulife
Toronto, ON
- Full-time
Support the development of strategic presentations and materials for internal audiences, including the GWAM Leadership Team, Executive Leadership Team, and Board of Directors.
Added 13 hours ago
V
Senior Privacy Manager
Vancity
Vancouver, BC
- Full-time
Collaborating with business and control partners and supporting regulatory examinations, executive reporting and governance activities
Added 13 hours ago
WI
Lead, Global People Analytics
WSP in Canada
Moncton, NB
- Full-time
Provide analysis across workforce composition, turnover and retention, talent acquisition, onboarding, internal mobility, Inclusion & Belonging, talent management, and other workforce…

Citylitics

Account Director

Toronto, ON, Canada

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Posting language: English
Posted: Oct 21, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Account Director reporting to the Director of Account Management.

The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.

This role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.

The Account Director will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.

The ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio.
Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities.
Understand each customer’s budgets, priorities, planning cycles, and decision-making processes.
Identify risks early and develop plans to protect and grow each account.

Executive Engagement and Customer Advisory

Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders.
Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins.
Develop executive and key stakeholder champions who advocate for Citylitics within their organizations.
Lead account reviews, renewal discussions, and commercial negotiations.

Renewals and Account Growth

Own and close renewals and upsells while enabling cross-sell opportunities.
Identify opportunities to expand Citylitics across additional business units and platform use cases.
Maintain an accurate renewal and expansion pipeline and forecast.

Cross-Functional Execution

Set the account strategy and customer outcomes that guide adoption and enablement.
Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth.
Coordinate internal teams to address customer needs, manage risks, and advance account opportunities.
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM.
Other duties as assigned.

Experience and Commercial Track Record:

5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets.
Proven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors.
Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets.
Experience building strategic account plans and coordinating internal teams to execute against them.
Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strategic Account Management:

Proven ability to build credibility and productive relationships with senior executives and business leaders.
Strong executive communication, presentation, negotiation, and commercial storytelling skills.
Ability to connect Citylitics’ capabilities to customers’ growth strategies, sales growth objectives, and market expansion plans.
Ability to develop executive champions and navigate complex customer organizations.
Strong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact.
Experience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations.

Operational and Analytical Capabilities:

Strong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM.
Ability to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential.
Strong analytical, problem-solving, and decision-making skills.
Highly organized, with strong attention to detail, prioritization, planning, and follow-through.
Ability to lead cross-functional account initiatives without direct authority over the teams responsible for execution.
Sufficient technical fluency to understand Citylitics’ platform, articulate its commercial value, and participate credibly in customer discussions.
Comfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution.

Professional Attributes

Commercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value.
Strategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent.
Highly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum.
Trusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities.
Clear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms.
Accountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets.

Why Citylitics?

Competitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 – $180,000+
This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Account Director will own the commercial strategy and performance of an assigned customer portfolio, focusing on achieving gross and net revenue retention targets. They will build trusted relationships with customer executives to advise on platform application, drive pipeline growth, and manage renewals and expansions.

Requirements

Candidates must have 5+ years of B2B Account Management or Sales experience in a SaaS or recurring-revenue business. A proven track record of managing complex renewals, achieving retention targets, and building strategic account plans is required.

Skills

Account management
Sales
SaaS
Renewal management
Revenue retention
Strategic planning
Executive communication
Negotiation
CRM
Data analysis
Forecasting
Commercial strategy
Relationship building
Problem solving
Technical fluency

Benefits

Generative AI tools access
Data universe access

Visa sponsorship

Not detected in the job text

Keywords

Account Director
SaaS
Predictive intelligence
Infrastructure
B2B
Account Management
Sales
Renewal
Upsell
Cross-sell
GRR
NRR
ARR
CRM
ERP
Data lakes
AI agents
Market intelligence
Strategic planning
Executive engagement
Forecasting
Commercial strategy
Pipeline growth
Negotiation
Customer enablement
Generative AI
Data science
Retention
Expansion
Business development

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Work requirements

Jobs in Canada