Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
A
Yardi Support Analyst
Affinity
BC · British Columbia, Canada
- Contract
The Yardi Support Analyst will fulfill service requests, troubleshoot reported incidents and monitor system health to provide efficient, reliable, effective support and escalate issues as…
Added 3 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
- Temporary
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Wetaskiwin, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 mins ago
RP
Service Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Journeyman Red Seal Mechanic certification is required
Added 3 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 3 mins ago
WC
(CAN) Day Remodel Team Lead
Walmart Canada
Pembroke, ON
- Contract
…driving processes through partnership with the Day Remodel Manager and ensure a high level of customer service while ensuring task…
Added 3 mins ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Wainwright, AB
- Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 3 mins ago
WC
(CAN) Day Remodel Associate
Walmart Canada
Pembroke, ON
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 3 mins ago
JI
Maintenance Manager
J.D. Irving, Limited
Dieppe, NB
- Full-time
…States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We’re investing in technology to deliver measurable customer-focused…
Added 3 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Lloydminster, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 3 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Toronto, ON
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 3 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 3 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 3 mins ago
TE
Branch Administrator - Sudbury
TK Elevator
Sudbury, ON · Greater Sudbury, ON
- Full-time
Respond to customer inquiries and/or redirect to the appropriate department
Added 3 mins ago
EC
Counter/Inside Sales Person
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Regina, SK
- $40,000 to $50,000 CAD / year
- Full-time
…to our sales counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean sales counter area. In addition, you will provide support to…
Added 3 mins ago
SQ
Associate, Institutional Sales & Client Support
Sunlife Québec
Montreal, QC
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 3 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Vancouver, BC
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 3 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Quebec, QC
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 3 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Dartmouth, NS
- Contract
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 3 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Waterloo, ON
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 3 mins ago
MI
Senior Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
Added 3 mins ago
CC
Distribution Supervisor
Coca-Cola Canada Bottling Limited
Winnipeg, MB
- Full-time
Shift/Hours – Tuesday to Saturday, Day Shift (Flexibility Required)
Added 3 mins ago
OG
Guest Services Agent
Onni Group of Companies
Vancouver, BC · North Vancouver, BC
- Full-time
Must have excellent customer service and interpersonal skills
Added 3 mins ago
LL
Operations Support - 3rd shift
LINEAGE LOGISTICS HOLDINGS, LLC
Milton, ON
- Full-time
…operations to ensure effective communication and exceptional service. This individual also liaises with the regional customer service team on the scheduling of driver/carrier…

Citylitics

Implementation Specialist

Remote, Canada

Remote

$75,000 to $80,000 CAD / year · Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers’ business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers’ sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage.
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager’s account strategy.
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule.
Identify and address risks before they affect timelines or outcomes.

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges.
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups.
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner.
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers.

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts.
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews.
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews.
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support.

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls.
Build trust by clearly explaining Citylitics’ data sources, coverage, methodology, and appropriate use.
Investigate data concerns with our Data Operations team and close the loop with customers.
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects’ priorities, workflows, and use cases.
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect.
Advise on trial success criteria and capture learnings for smooth handoff into implementation.

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage.
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input.
Help train and mentor Implementation Associates as the team grows.

Other Duties as assigned

Experience

- 3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role.
- Experience leading complex B2B SaaS implementations with multiple stakeholders.
- Proven record of moving customers from implementation to sustained product adoption.
- Experience working with sales leaders or other commercial stakeholders is strongly preferred.

Technical and project skills

- Strong technical aptitude; comfortable configuring complex software and learning new tools quickly.
- Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together.
- Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements.
- Comfortable holding customers accountable for agreed actions and timelines.
- Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset.

Customer enablement

- Excellent facilitation, presentation and training skills, including with cautious or skeptical users.
- Ability to diagnose barriers and design targeted interventions.
- Experience creating customer-facing guides or workflow documentation is an asset.
- Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset.

Professional attributes

- Execution-oriented: keeps urgency and follows through on commitments.
- Highly organized: manages many customers and deliverables without losing visibility.
- Credible communicator: clear and calm under pressure.
- Proactive and data-driven: uses data to spot risks early and prioritize.
- Independent: makes sound calls on scope, priorities, and risk, without close oversight.

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Implementation Specialist will guide customers through configuration, onboarding, and workflow integration to ensure sustained platform adoption and measurable time-to-value. They will also manage complex accounts, lead technical integrations with CRM systems, and provide ongoing support to drive user activation.

Requirements

Candidates must have 3+ years of experience in implementation, customer enablement, or professional services, specifically within a B2B SaaS environment. Strong technical aptitude, project management skills, and the ability to lead complex implementations with multiple stakeholders are required.

Skills

Implementation
Customer Onboarding
SaaS
CRM Integration
Project Management
Customer Enablement
Technical Aptitude
Data Analysis
Workflow Integration
Stakeholder Management
Sales Support
Training
Problem Solving
Account Management
Software Configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Implementation Specialist
B2B SaaS
CRM
Salesforce
HubSpot
Dynamics
Jira
SQL
BI Tools
AI-assisted workflows
Customer Success
Professional Services
Infrastructure
Data Analytics
Project Management
Onboarding
Workflow Integration
Account Management
Technical Configuration
User Enablement
Predictive Intelligence
Market Signals
Sales Intelligence
Change Management
Data Operations

Report this job

Work requirements

Jobs in Canada