Jobs in Canada

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Added 5 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Toronto, ON
- Full-time
…colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,…
Added 5 mins ago
SQ
Associate, Institutional Sales & Client Support
Sunlife Québec
Montreal, QC
- Full-time
…colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,…
Added 5 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Vancouver, BC
- Full-time
…colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,…
Added 5 mins ago
W
Industry Manager II
workog
Toronto, ON
- Full-time
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a…
Added 5 mins ago
S
Associate, Institutional Sales & Client Support
Sunlife
Waterloo, ON
- Full-time
…colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day,…
Added 21 mins ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and…
Added 21 mins ago
S
Contract Administrator
SYSTRA
Toronto, ON
- Full-time
¢ Responsible to the Lead administrator or Commercial Manager for relevant commercial/ contract administration/ cost aspects of the project.
Added 35 mins ago
Principal Technical Customer Manager - FSI
Qualtrics
Toronto, ON
…teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building…
Added 35 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Toronto, ON
…teams, and design products people love. But we are more than a platform - we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building…
Added 35 mins ago
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Administrator, National Distribution Team
RBC
Toronto, ON · Montreal, QC
- Full-time
Accelerates and resolves all inquiries, administrative errors, etc. as required, and refers more complex administrative issues to the Manager or Trust Officer.
Added 50 mins ago
T
Operating Engineer, 2nd Class
TransAlta
Iroquois Falls, ON
- Full-time
…dynamic industry, you bring the energy and we’ll provide the…
Added 50 mins ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not…
Added 51 mins ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON · Montreal, QC
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 51 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help…
Added 51 mins ago
T
Senior Product Analyst
TD
Toronto, ON
- Full-time
…based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 51 mins ago
T
Relationship Manager
TD
Mount Forest, ON
- Full-time
…based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 51 mins ago
T
French Bilingual Contact Center Rep II, Borrowing - French
TD
Montreal, QC
- Full-time
…based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 51 mins ago
T
Product Manager
TD
Toronto, ON
- Full-time
…based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and…
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
Software Engineer, Fullstack Java Developer
Scotiabank
Toronto, ON
…Regulatory Initiatives and operations. The Regulator reporting platform management team supports development related to regulatory requirements and application support for the returns filed…
Added 1 hour ago
T
Associate, Client Portfolio Management (Equity Portfolio) - TD Asset Management
TD
Toronto, ON
- Full-time
Must have exceptional writing skills and be able to present ideas clearly
Added 1 hour ago
C
Maintenance Manager
Chartwell
Ottawa, ON · Kanata, ON
- Full-time
Are you passionate about maintaining safe, welcoming environments for seniors? Chartwell is seeking a Maintenance Manager who will be responsible for the overall maintenance and upkeep of…
Added 1 hour ago
C
Food Services Manager
Chartwell
Cambridge, ON
- Full-time
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and…
Added 1 hour ago
Global Immigration Operations Manager
Take-Two Interactive Software, Inc.
Toronto, ON
We operate a hybrid working model, with this role based in the office 4 days per week

Citylitics

Implementation Specialist

Remote, Canada

Remote

$75,000 to $80,000 CAD / year · Full-time

Apply on jobs.workable.com About employer

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Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers’ business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers’ sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage.
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager’s account strategy.
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule.
Identify and address risks before they affect timelines or outcomes.

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges.
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups.
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner.
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers.

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts.
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews.
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews.
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support.

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls.
Build trust by clearly explaining Citylitics’ data sources, coverage, methodology, and appropriate use.
Investigate data concerns with our Data Operations team and close the loop with customers.
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects’ priorities, workflows, and use cases.
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect.
Advise on trial success criteria and capture learnings for smooth handoff into implementation.

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage.
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input.
Help train and mentor Implementation Associates as the team grows.

Other Duties as assigned

Experience

- 3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role.
- Experience leading complex B2B SaaS implementations with multiple stakeholders.
- Proven record of moving customers from implementation to sustained product adoption.
- Experience working with sales leaders or other commercial stakeholders is strongly preferred.

Technical and project skills

- Strong technical aptitude; comfortable configuring complex software and learning new tools quickly.
- Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together.
- Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements.
- Comfortable holding customers accountable for agreed actions and timelines.
- Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset.

Customer enablement

- Excellent facilitation, presentation and training skills, including with cautious or skeptical users.
- Ability to diagnose barriers and design targeted interventions.
- Experience creating customer-facing guides or workflow documentation is an asset.
- Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset.

Professional attributes

- Execution-oriented: keeps urgency and follows through on commitments.
- Highly organized: manages many customers and deliverables without losing visibility.
- Credible communicator: clear and calm under pressure.
- Proactive and data-driven: uses data to spot risks early and prioritize.
- Independent: makes sound calls on scope, priorities, and risk, without close oversight.

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Implementation Specialist will guide customers through configuration, onboarding, and workflow integration to ensure sustained platform adoption and measurable time-to-value. They will also manage complex accounts, lead technical integrations with CRM systems, and provide ongoing support to drive user activation.

Requirements

Candidates must have 3+ years of experience in implementation, customer enablement, or professional services, specifically within a B2B SaaS environment. Strong technical aptitude, project management skills, and the ability to lead complex implementations with multiple stakeholders are required.

Skills

Implementation
Customer Onboarding
SaaS
CRM Integration
Project Management
Customer Enablement
Technical Aptitude
Data Analysis
Workflow Integration
Stakeholder Management
Sales Support
Training
Problem Solving
Account Management
Software Configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Implementation Specialist
B2B SaaS
CRM
Salesforce
HubSpot
Dynamics
Jira
SQL
BI Tools
AI-assisted workflows
Customer Success
Professional Services
Infrastructure
Data Analytics
Project Management
Onboarding
Workflow Integration
Account Management
Technical Configuration
User Enablement
Predictive Intelligence
Market Signals
Sales Intelligence
Change Management
Data Operations

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Jobs in Canada