Jobs in Canada

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Cleaner
Boardwalk
Regina, SK
- Full-time
Strong commitment to providing excellent customer service
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Financial Service Representative - LendDirect Office 1508
LendDirect
Oshawa, ON
- Full-time
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Added 3 mins ago
FB
Customer Service Representative
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- $18 CAD / hour
- Full-time
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Added 3 mins ago
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Senior Product Manager
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…environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most…
Added 3 mins ago
AS
Planpoint Sales Representative / Représentant(e) des ventes Planpoint
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- Contract
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DS
Senior Sales Manager
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- Full-time
As part of our continued growth, we're seeking an experienced and passionate sales leader to join our Ontario Leadership Team as Senior Sales Manager. This is an opportunity to lead, coach…
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TH
Order Picker Part Time - LONDON S
The Home Depot
London, ON
- Part-time
…they are moved out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related…
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Service Desk Associate Part Time - LONDON S
The Home Depot
London, ON
- Part-time
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Overnight Freight Associate Part Time - TORONTO STOCKYARDS
The Home Depot
Canada
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
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Seasonal Sales Part Time - LONDON S
The Home Depot
London, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
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Original Joe's Line Cook
Recipe Unlimited
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Line/Prep Cook Opportunity – Be Part of Our Team!
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Field Property NG Analyst
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AB · Calgary, AB · Alberta Office - Edmonton
- Full-time
Candidates must reside in the Edmonton area
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Cashier/Stock Clerk
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Sherwood Park, AB
A Store Cashier/Stock Clerk acts as the company’s front line contact with customers, and plays an integral role in the customer experience.
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Associate Category Manager
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Maintain the Replacement Parts (RP) list, ensuring part numbers, descriptions, costs and other relevant information are accurate and up to date. Coordinate with Product Management,…
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Donations Administrator - Partner Care
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Power to Change’s mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?
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Senior Audiovisual Technician, Integration
Solotech Inc.
Quebec, QC
- Full-time
Team player with a strong customer service mindset, flexibility and occasional availability for non-standard working hours.
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SI
Cargo Warehouse Agent ($21/h) YUL
Swissport International AG
Dorval, QC
- Full-time
…consistent and tailor-made solutions around the globe, for a better customer…
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Planet Fitness - Member Services Representative - Part Time - Belleville
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- Part-time
…positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
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Sales Associate
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The Blue Mountains, ON
- $19 CAD / hour
- Full-time
As a Sales & Experience Associate, your mission is to deliver exceptional customer service while meeting and exceeding sales targets. You will:
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Field Sales & Brand Ambassador Co-op, GTA (Winter 2027)
Greenhouse
Toronto, ON
- $41,600 CAD / year
The schedule is 5 days per week - 3 weekdays and 2 weekend days (2/5 Days Work from home), so weekend availability is essential · Cover a GTA field territory 5 days per week, 3 weekdays plus Saturday and Sunday, using your own vehicle
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Relief Resident Support Worker
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
Potential exposure to infectious diseases as part of working in a community-based service environment.
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Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
- Part-time
Must have good interpersonal and communication skills (oral)
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Customer Service Representative
Circle K
Charlottetown, PE
- Part-time
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 18 mins ago
IW
Director, Corporate Channel
IG Wealth Management
BC · British Columbia, Canada
- Full-time
Ensure service standards are followed as part of both the client transition process and ongoing client service

Citylitics

Implementation Specialist

Remote, Canada

Remote

$75,000 to $80,000 CAD / year · Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers’ business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers’ sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage.
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager’s account strategy.
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule.
Identify and address risks before they affect timelines or outcomes.

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges.
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups.
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner.
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers.

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts.
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews.
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews.
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support.

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls.
Build trust by clearly explaining Citylitics’ data sources, coverage, methodology, and appropriate use.
Investigate data concerns with our Data Operations team and close the loop with customers.
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects’ priorities, workflows, and use cases.
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect.
Advise on trial success criteria and capture learnings for smooth handoff into implementation.

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage.
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input.
Help train and mentor Implementation Associates as the team grows.

Other Duties as assigned

Experience

- 3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role.
- Experience leading complex B2B SaaS implementations with multiple stakeholders.
- Proven record of moving customers from implementation to sustained product adoption.
- Experience working with sales leaders or other commercial stakeholders is strongly preferred.

Technical and project skills

- Strong technical aptitude; comfortable configuring complex software and learning new tools quickly.
- Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together.
- Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements.
- Comfortable holding customers accountable for agreed actions and timelines.
- Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset.

Customer enablement

- Excellent facilitation, presentation and training skills, including with cautious or skeptical users.
- Ability to diagnose barriers and design targeted interventions.
- Experience creating customer-facing guides or workflow documentation is an asset.
- Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset.

Professional attributes

- Execution-oriented: keeps urgency and follows through on commitments.
- Highly organized: manages many customers and deliverables without losing visibility.
- Credible communicator: clear and calm under pressure.
- Proactive and data-driven: uses data to spot risks early and prioritize.
- Independent: makes sound calls on scope, priorities, and risk, without close oversight.

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Implementation Specialist will guide customers through configuration, onboarding, and workflow integration to ensure sustained platform adoption and measurable time-to-value. They will also manage complex accounts, lead technical integrations with CRM systems, and provide ongoing support to drive user activation.

Requirements

Candidates must have 3+ years of experience in implementation, customer enablement, or professional services, specifically within a B2B SaaS environment. Strong technical aptitude, project management skills, and the ability to lead complex implementations with multiple stakeholders are required.

Skills

Implementation
Customer Onboarding
SaaS
CRM Integration
Project Management
Customer Enablement
Technical Aptitude
Data Analysis
Workflow Integration
Stakeholder Management
Sales Support
Training
Problem Solving
Account Management
Software Configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Implementation Specialist
B2B SaaS
CRM
Salesforce
HubSpot
Dynamics
Jira
SQL
BI Tools
AI-assisted workflows
Customer Success
Professional Services
Infrastructure
Data Analytics
Project Management
Onboarding
Workflow Integration
Account Management
Technical Configuration
User Enablement
Predictive Intelligence
Market Signals
Sales Intelligence
Change Management
Data Operations

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Jobs in Canada