Jobs in Canada

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Added 3 mins ago
NB
Account Manager, Franchise Finance
National Bank of Canada
Montreal, QC
- Full-time
Strong communication skills in French required
Added 3 mins ago
DS
Senior Sales Manager
Distribution stox
Vaughan, ON
- Full-time
…passionate sales leader to join our Ontario Leadership Team as Senior Sales Manager. This is an opportunity to lead, coach and inspire a team while playing a key role in one of the most…
Added 3 mins ago
I
Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON · Sheridan Park
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 17 mins ago
SR
Senior Environmental Leader
Skyline Recruitment Ltd
Vancouver, BC
- $160,000 to $220,000 CAD / year
- Full-time
Working with senior management to establish business priorities and support long-term objectives.
Added 18 mins ago
AW
Senior Financial Analyst
Arterra Wines Canada
Mississauga, ON
- Full-time
The Senior Financial Analyst, FP&A is a key member of the Finance team, supporting enterprise financial planning, reporting, and analysis as well as SG&A management and planning. Reporting…
Added 33 mins ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 47 mins ago
Principal Technical Customer Manager - FSI
Qualtrics
Toronto, ON
…understand business needs and to communicate and present to Senior Management…
Added 47 mins ago
Analyst, Technical Customer Manager - FSI
Qualtrics
Toronto, ON
…understand business needs and to communicate and present to Senior Management…
Added 1 hour ago
ES
Head of Operations
European Sovereign Tech Industry Alliance
Canada
- Full-time
Lead change management, organizational transformation, and continuous improvement initiatives.
Added 1 hour ago
I
Sr. Specialist, Procurement Project Management
IMAX
Mississauga, ON
- Full-time
IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
Added 1 hour ago
R
Senior Manager, Revenue Accounting
Rillo
Toronto, ON
- $140,000 to $155,000 CAD / year
- Full-time
We are working exclusively with a well-established Canadian organization to hire a Senior Manager, Revenue Accounting. This role leads the revenue accounting team and owns revenue…
Added 1 hour ago
T
Relationship Manager
TD
Mount Forest, ON
- Full-time
Expert level professional role primarily accountable for origination of new customer business and relationship management for the Commercial Business segment
Added 1 hour ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 1 hour ago
Software Engineer, Fullstack Java Developer
Scotiabank
Toronto, ON
As a Senior manager and lead developer you are required to supervise the regulatory reporting requirements globally, work on AI, The individual must thrive on challenge, be proactive, and…
Added 1 hour ago
SR
Senior Electrical Engineer
Skyline Recruitment Ltd
Kelowna, BC
- $115,000 to $145,000 CAD / year
- Full-time
This position would suit an experienced Senior Electrical Engineer or Electrical Project Manager who enjoys both the technical and commercial aspects of consulting engineering.
Added 1 hour ago
SR
Mechanical BIM Lead
Skyline Recruitment Ltd
Vancouver, BC
- $95,000 to $115,000 CAD / year
- Full-time
Previous experience as a BIM Lead, Senior BIM Coordinator or BIM Manager.
Added 1 hour ago
Logistics Project Manager - Montreal
Nordex Group
Montreal, QC
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 2 hours ago
PL
Senior Financial Accountant, Financial Reporting (10-month contract)
Pacific Life
Toronto, ON
- Full-time
The Senior Financial Accountant, Financial Reporting role sits within the Pacific Life Re (PL Re) Financial Reporting and Tax (FRT) team and reports to the Manager, Financial Reporting.
Added 2 hours ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 2 hours ago
CO
Senior Brand Manager, North America
Crofter's Organic
Parry Sound, ON
- Full-time
The Senior Brand Manager, North America is responsible for leading the Crofter’s brand across Canada and the United States. This leader will own brand strategy, the innovation pipeline, and…
Added 2 hours ago
R
Senior Manager, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Familiarity with commercial real estate property management and accounting software an asset.
Added 2 hours ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
As a Senior Information Technology Consultant with our British Columbia Building Technology team, you'll lead the design and delivery of secure, connected, future-ready buildings. Based in…
Added 2 hours ago
NN
Logistics Project Manager - Montreal
Nordex North America
Montreal, QC
- Full-time
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 2 hours ago
RG
Senior Buyer
R2 Global
Toronto, ON
- Full-time
Senior Buying Manager - Toronto, ON - $140,000CAD base salary
Added 2 hours ago
S
Software Engineer, Fullstack Java Developer
Scotiabank
Toronto, ON
- Full-time
As a Senior manager and lead developer you are required to supervise the regulatory reporting requirements globally, work on AI, The individual must thrive on challenge, be proactive, and…

Citylitics

Implementation Specialist

Remote, Canada

Remote

$75,000 to $80,000 CAD / year · Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 13, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.

You will be accountable for measurable time-to-value. You will translate customers’ business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.

You are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers’ sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Implementation and Time-To-Value

Own customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage.
Translate customer goals and workflows into clear implementation plans aligned with the Account Manager’s account strategy.
Deliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule.
Identify and address risks before they affect timelines or outcomes.

Account Leadership and Growth

Own complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges.
Partner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case.
Drive customers to their first and repeat Customer Wins, and capture them for the team.

Platform Configuration and CRM Integration

Own account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups.
Lead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner.
Turn nuanced customer requirements into configurations that surface the most relevant insights for each user.
Scope custom requests, assess feasibility with Data and Product, and set clear expectations with customers.

Adoption and User Enablement

Own user activation, weekly active usage and workflow integration targets across assigned accounts.
Lead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews.
Help customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews.
Use engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support.

User Support and Data Trust

Respond confidently to challenging questions, often in real time on customer calls.
Build trust by clearly explaining Citylitics’ data sources, coverage, methodology, and appropriate use.
Investigate data concerns with our Data Operations team and close the loop with customers.
Monitor live chat and respond promptly to users in assigned accounts.

Sales and Trial Support

Partner with Account Executives to understand prospects’ priorities, workflows, and use cases.
Configure trials that demonstrate the capabilities and data feeds most relevant to each prospect.
Advise on trial success criteria and capture learnings for smooth handoff into implementation.

Operational Excellence

Keep accurate implementation records and report on milestones, risks, time-to-value, activation and usage.
Help shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input.
Help train and mentor Implementation Associates as the team grows.

Other Duties as assigned

Experience

- 3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role.
- Experience leading complex B2B SaaS implementations with multiple stakeholders.
- Proven record of moving customers from implementation to sustained product adoption.
- Experience working with sales leaders or other commercial stakeholders is strongly preferred.

Technical and project skills

- Strong technical aptitude; comfortable configuring complex software and learning new tools quickly.
- Working knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together.
- Strong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements.
- Comfortable holding customers accountable for agreed actions and timelines.
- Experience with Jira, SQL, BI tools or AI-assisted workflows is an asset.

Customer enablement

- Excellent facilitation, presentation and training skills, including with cautious or skeptical users.
- Ability to diagnose barriers and design targeted interventions.
- Experience creating customer-facing guides or workflow documentation is an asset.
- Familiarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset.

Professional attributes

- Execution-oriented: keeps urgency and follows through on commitments.
- Highly organized: manages many customers and deliverables without losing visibility.
- Credible communicator: clear and calm under pressure.
- Proactive and data-driven: uses data to spot risks early and prioritize.
- Independent: makes sound calls on scope, priorities, and risk, without close oversight.

Why Citylitics?

This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Implementation Specialist will guide customers through configuration, onboarding, and workflow integration to ensure sustained platform adoption and measurable time-to-value. They will also manage complex accounts, lead technical integrations with CRM systems, and provide ongoing support to drive user activation.

Requirements

Candidates must have 3+ years of experience in implementation, customer enablement, or professional services, specifically within a B2B SaaS environment. Strong technical aptitude, project management skills, and the ability to lead complex implementations with multiple stakeholders are required.

Skills

Implementation
Customer Onboarding
SaaS
CRM Integration
Project Management
Customer Enablement
Technical Aptitude
Data Analysis
Workflow Integration
Stakeholder Management
Sales Support
Training
Problem Solving
Account Management
Software Configuration
Communication

Visa sponsorship

Not detected in the job text

Keywords

Implementation Specialist
B2B SaaS
CRM
Salesforce
HubSpot
Dynamics
Jira
SQL
BI Tools
AI-assisted workflows
Customer Success
Professional Services
Infrastructure
Data Analytics
Project Management
Onboarding
Workflow Integration
Account Management
Technical Configuration
User Enablement
Predictive Intelligence
Market Signals
Sales Intelligence
Change Management
Data Operations

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Jobs in Canada