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Added 46 mins ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
Partner with the Executive Director and Director, Development to continually review, enhance, and develop fundraising collateral, ensuring all materials are current, accurate, and aligned…
Added 1 hour ago
PI
National Account Manager
Protective Industrial Products
Mississauga, ON
- Full-time
Conduct regular executive-level meetings with national account management teams to review performance, progress against strategic initiatives, and opportunities for expansion.
Added 2 hours ago
FD
Director Partnerships Beverage
Fil Delivery
Mississauga, ON
- Full-time
Own executive escalations. When a strategic account has a service failure, you'll lead the recovery and the follow-up review.
Added 2 hours ago
GC
MANAGER, BUSINESS DEVELOPMENT – ATLANTIC CANADA
Giffen Consulting Ltd.
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Supporting all aspects relating to proposal and presentation development and client deliverables as they relate to all client stages from prospecting, and implementation, to account…
Added 2 hours ago
FL
Talent Acquisition & HR Manager
Falco Logistics
Toronto, ON · North York, ON
- Full-time
Senior, executive-level role reporting directly to the CEO. Falco Logistics is a fast-growing non-asset freight brokerage in Ontario (about 20 people today, with roughly 20 more hires…
Added 6 hours ago
CH
Sales & Catering Manager - Courtyard by Marriott Edmonton Downtown
Concord Hospitality Enterprises
Edmonton, AB
- Full-time
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires…
Added 9 hours ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
💰 Executive-Level Compensation: Competitive base salary, performance incentives, RRSP matching, comprehensive benefits, and professional development support.
Added 9 hours ago
J
Commercial Lines Account Executive
JobsMedia.io
Toronto, ON
- Full-time
We are recruiting for a Commercial Lines Insurance Account Executive for a leading independent brokerage in the Vaughan, ON area.
Added 9 hours ago
J
Principal Director - Business Insurance (P&C)
JobsMedia.io
Montreal, QC
- Full-time
…notably driven by the structure and leadership implemented by the executive team. They have an excellent employee retention rate and offer some of the best training programs in brokerage,…
Added 11 hours ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
We are looking for ambitious sellers to join our New Business Account Executive team. This is not a “farmer” role. You will be assigned inbound leads via round robin, however you will also…
Added 12 hours ago
IF
Vendor Management Analyst, Tech+Lab
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
- Full-time
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Added 13 hours ago
Account Executive, Commercial Insurance
Talent Acquisition Team at Westland Insurance. Text reply only.
Sudbury, ON · Sault Ste. Marie, ON
We’re searching for an Account Executive, Commercial Insurance. Are you searching for new possibilities?
Added 14 hours ago
Account Executive, Enterprise
BrainStation
Toronto, ON
As an Account Executive, Enterprise, you will build and grow relationships with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating…
Added 14 hours ago
S
Channel Executive
Sage
Toronto, ON
- Full-time
Drive opportunity progression through active deal coaching, account strategy, resource alignment, and executive engagement.
Added 15 hours ago
Q
FY27 Intern - High-Speed Electrical and Optical Systems Validation Co-Op - Canada (4 months)
Qualcomm
Ottawa, ON
- Full-time
…success. To round out your internship, we host professional development workshops, social events, cross-functional speaker sessions, and an executive speaker series. In addition to…
Added 17 hours ago
PC
Chief Mine Engineer
Paladin Canada
Saskatoon, SK
- Full-time
This position offers the unique opportunity to influence major technical decisions during the development of a world-class underground uranium operation in Saskatchewan's Athabasca Basin.…
Added 18 hours ago
Q
FY27 Intern - Camera Systems Internship - Canada (16 months)
Qualcomm
Vancouver, BC
- Full-time
…success. To round out your internship, we host professional development workshops, social events, cross-functional speaker sessions, and an executive speaker series. In addition to…
Added 19 hours ago
HB
Human Resources Manager
HSS Business Solutions
Fredericton, NB
- $80,000 to $93,000 CAD / year
- Full-time
…for a practical, business-minded HR professional to lead the development and implementation of effective HR programs and processes, partner closely with operational leaders, and turn ideas…
Added 19 hours ago
Q
FY27 Intern - Camera HW ASIC Verification Intern - Canada (12 or 16 months)
Qualcomm
Vancouver, BC
- Full-time
…success. To round out your internship, we host professional development workshops, social events, cross-functional speaker sessions, and an executive speaker series. In addition to…
Added 19 hours ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Best Workplaces™ in Canada 2022 - 2026 | Best Workplaces™ with Most Trusted Executive Teams 2024 - 2026 | Best Workplaces™ in Financial Services & Insurance 2022 - 2026 | Best Workplaces™…
Added 20 hours ago
2L
Senior Business Development Executive
247 Labs
Toronto, ON
- Full-time
Role Description This full-time, on-site Senior Business Development Executive role is based in Toronto, ON. The person in this role will identify and pursue new business opportunities,…
Added 20 hours ago
FN
Regional Manager,Traditional Health & Wellness
First Nations Health Authority
Ladysmith, BC
- Full-time
…the Region. You will work under the direction of the Regional Executive Director, in alignment with the regional health and wellness plan and summary service plan, and in partnership with…
Added 20 hours ago
CC
Sales Business Development Executive
Change Connect
Toronto, ON
- Full-time
Role Description The Sales Business Development Executive is a full-time, hybrid role based in Toronto, ON, with a mix of on-site client interaction and work-from-home flexibility. In this…
Added 20 hours ago
CI
Client Transaction Specialist
Colliers International
Toronto, ON
- Full-time
Any additional duties as required for National Account business development
Added 20 hours ago
8
Account Executive - Orange County
805Title
Canada
- Full-time
Account Executives at 805title represent one of the most differentiated products in the title space. We don't compete on "great service," everyone says that. We compete on strategy. We give…

Citylitics

Senior Account Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Posting language: English
Posted: Oct 30, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Senior Account Manager reporting to the Director of Account Management.

The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.

This role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.

The Senior Account Manager will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.

The ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio.
Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities.
Understand each customer’s budgets, priorities, planning cycles, and decision-making processes.
Identify risks early and develop plans to protect and grow each account.

Executive Engagement and Customer Advisory

Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders.
Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins.
Develop executive and key stakeholder champions who advocate for Citylitics within their organizations.
Lead account reviews, renewal discussions, and commercial negotiations.

Renewals and Account Growth

Own and close renewals and upsells while enabling cross-sell opportunities.
Identify opportunities to expand Citylitics across additional business units and platform use cases.
Maintain an accurate renewal and expansion pipeline and forecast.

Cross-Functional Execution

Set the account strategy and customer outcomes that guide adoption and enablement.
Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth.
Coordinate internal teams to address customer needs, manage risks, and advance account opportunities.
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM.
Other duties as assigned.

Experience and Commercial Track Record:

5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets.
Proven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors.
Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets.
Experience building strategic account plans and coordinating internal teams to execute against them.
Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strategic Account Management:

Proven ability to build credibility and productive relationships with senior executives and business leaders.
Strong executive communication, presentation, negotiation, and commercial storytelling skills.
Ability to connect Citylitics’ capabilities to customers’ growth strategies, sales growth objectives, and market expansion plans.
Ability to develop executive champions and navigate complex customer organizations.
Strong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact.
Experience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations.

Operational and Analytical Capabilities:

Strong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM.
Ability to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential.
Strong analytical, problem-solving, and decision-making skills.
Highly organized, with strong attention to detail, prioritization, planning, and follow-through.
Ability to lead cross-functional account initiatives without direct authority over the teams responsible for execution.
Sufficient technical fluency to understand Citylitics’ platform, articulate its commercial value, and participate credibly in customer discussions.
Comfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution.

Professional Attributes

Commercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value.
Strategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent.
Highly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum.
Trusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities.
Clear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms.
Accountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets.

Why Citylitics?

Competitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 – $180,000+
This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, focusing on achieving gross and net revenue retention targets. They will build trusted relationships with customer executives to advise on platform adoption and identify opportunities for renewals, upsells, and cross-sells.

Requirements

Candidates must have 5+ years of B2B Account Management or Sales experience within a SaaS or recurring-revenue business. A proven track record of managing complex renewals, commercial negotiations, and achieving revenue retention targets is required.

Skills

Account Management
SaaS
Sales
Renewal Management
Revenue Retention
Strategic Planning
Executive Engagement
Commercial Negotiation
CRM
Data Analysis
Forecasting
Customer Success
Upselling
Cross-selling
Business Development
Communication

Benefits

Generative AI tools access
Data universe access
Collaborative environment

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Predictive Intelligence
Infrastructure
CRM
ERP
Data Lakes
AI Agents
ARR
GRR
NRR
Churn
Renewal Forecasting
Sales Pipeline
Commercial Strategy
Executive Business Reviews
Market Intelligence
B2B
Customer Enablement
Strategic Account Planning

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