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Added 10 mins ago
ML
Category Marketing Manager - Kits
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
…plans to build upon and accelerate the performance of this business. Achieving our ambition will require bold thinking, deep consumer understanding and exceptional commercial…
Added 10 mins ago
AM
Sr. Business Planning Analyst
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD is seeking a Business Analyst with an engineering background to support the Memory Business Unit, a dynamic organization responsible for managing critical technical commodities across…
Added 25 mins ago
A
Scientifique De Données
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
…and AI. The individual will take ownership of sophisticated analytics work that exceeds the complexity currently supported by the backend…
Added 25 mins ago
A
Data Scientist
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
…and AI. The individual will take ownership of sophisticated analytics work that exceeds the complexity currently supported by the backend…
Added 25 mins ago
BV
Data Engineer (Sports & Prediction Markets)
Betstamp Ventures
Toronto, ON
- Internship
…own iGaming consumer brands and the media and partnerships business that brings players to them, all Canadian-owned and operated from our King Street West HQ in…
Added 25 mins ago
PC
Marketing Manager
PRI Consultants
Toronto, ON
- Full-time
Manage the website, SEO basics, and digital analytics.
Added 25 mins ago
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Data Analytics Associate, CIB Business Management
TD
Toronto, ON
- Full-time
This Associate role sits within the Corporate & Investment Banking Analytics team and uses data analysis, business intelligence, data science, automation, and AI-powered solutions to…
Added 25 mins ago
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Consultant, Cloud Engineer - Azure
BDO
Toronto, ON
- Full-time
Strong analytical and problem-solving skills with the ability to communicate technical concepts clearly and work effectively with both technical and business stakeholders.
Added 25 mins ago
PC
Specialist, BI Developer
Parkland Corporation
Calgary, AB
- Full-time
Join the Enterprise Business Intelligence team as a BI Developer focused primarily on data engineering within our Azure Databricks platform. This role designs, builds, tests, and supports…
Added 25 mins ago
TR
Power Platform Reporting Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $4,108 to $5,183 CAD / month
- Full-time
…in Computer Science, Data Science, Information Technology, Business Analytics, Engineering, Business Administration, Commerce, or related fields. Candidates should be in their third or…
Added 25 mins ago
C
Product Manager - Ceilings
CertainTeed
Mississauga, ON
- Full-time
Proficiency with Microsoft Office and business analytics tools.
Added 25 mins ago
TI
Go-to-Market (GTM) Growth Manager
TRSB Inc.
Montreal, QC
- Full-time
Your primary focus won’t be analytics. This is a hands-on execution role.
Added 25 mins ago
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Customer Account Executive II (Hybrid)
Nitro Software
Toronto, ON
- Full-time
…suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users…
Added 25 mins ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
The Human Resources Business Partner (HRBP) supports assigned business functions by translating operational priorities into practical people solutions. The role partners with management,…
Added 55 mins ago
O
Billing Coordinator
OpenText
Waterloo, ON
- Full-time
…You will bring strong customer service, problem-solving and business partnering skills to work with Sales, Billing Specialists, Revenue, Collections and other key stakeholders, ensuring…
Added 55 mins ago
M
Senior Analyst, Project Finance & Infrastructure Ratings
Morningstar
Toronto, ON
- Full-time
Participate in meetings with issuers, investors, and other market participants alongside senior analysts to support credit analysis and market intelligence.
Added 55 mins ago
SL
AVP, Threat and Vulnerability Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…sub‑disciplines - vulnerability management, red teaming, threat intelligence, defensive security (blue team), application security platform & testing, and incident management & process…
Added 55 mins ago
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Senior Analyst & AI Agent Solutions, Human Resources Information System
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Dorval, QC
- Full-time
Guide release and upgrade readiness by evaluating vendor changes, defining regression scope, coordinating testing, assessing business impacts and supporting go/no-go recommendations.
Added 55 mins ago
SG
Data Engineer
Semios Group
Vancouver, BC
- $95,000 to $115,000 CAD / year
- Full-time
Create data tools for analytics and data science team members that assist them in building and optimizing our product into an innovative industry leader
Added 1 hour ago
C
Senior Java Backend Engineer
Citi
Mississauga, ON
- Full-time
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the…
Added 1 hour ago
C
Full Stack Developer (.NET, C#, SQL, React, and Azure Databricks)
CIBC
Toronto, ON
- Full-time
…projects involving multiple back-end systems. As a Full Stack Developer, you’ll assemble, implement and maintain easy, flexible, and personalized solutions that enhance the client…
Added 1 hour ago
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ECONOMIST
BDC
Montreal, QC
- Full-time
…entrepreneurship, and key economic trends shaping Canada's business environment. You will transform complex information into actionable insights for senior leaders, policymakers, clients,…
Added 1 hour ago
BS
Web Designer
BIS Safety Software
Sherwood Park, AB
- $70,000 to $90,000 CAD / year
- Full-time
…marketers launch campaigns with your assets, and the rest of the business looks to you for what good design looks like. That means delivering on timelines and being able to explain the…
Added 1 hour ago
B
Idenitity Access Provisioning Specialist-CyberArk/Sailpoint/Banking
BeachHead
Toronto, ON
- $47.1 to $56.52 CAD / hour
- Contract
…readiness, and remediation tracking while collaborating with business, technology, operations, control, and service-owner teams. This opportunity offers hands-on experience with SailPoint…
Added 1 hour ago
Customer Account Executive III (Hybrid)
Nitro
Toronto, ON
…suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users…

Citylitics

Senior Account Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Posting language: English
Posted: Oct 30, 2026

Original job description

Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.

Infrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.

Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.

Citylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.

Our mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.

Join Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.

Who Are We Looking For?

Citylitics is hiring a proactive, analytical, and commercially driven Senior Account Manager reporting to the Director of Account Management.

The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.

This role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.

The Senior Account Manager will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.

The ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.

Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.

What Will You Accomplish?

Account Strategy and Commercial Ownership

Own renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio.
Build account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities.
Understand each customer’s budgets, priorities, planning cycles, and decision-making processes.
Identify risks early and develop plans to protect and grow each account.

Executive Engagement and Customer Advisory

Build, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders.
Advise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins.
Develop executive and key stakeholder champions who advocate for Citylitics within their organizations.
Lead account reviews, renewal discussions, and commercial negotiations.

Renewals and Account Growth

Own and close renewals and upsells while enabling cross-sell opportunities.
Identify opportunities to expand Citylitics across additional business units and platform use cases.
Maintain an accurate renewal and expansion pipeline and forecast.

Cross-Functional Execution

Set the account strategy and customer outcomes that guide adoption and enablement.
Partner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth.
Coordinate internal teams to address customer needs, manage risks, and advance account opportunities.
Maintain accurate account, relationship, renewal, expansion, and forecast information in the CRM.
Other duties as assigned.

Experience and Commercial Track Record:

5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.
Demonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets.
Proven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors.
Track record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets.
Experience building strategic account plans and coordinating internal teams to execute against them.
Strong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.

Executive and Strategic Account Management:

Proven ability to build credibility and productive relationships with senior executives and business leaders.
Strong executive communication, presentation, negotiation, and commercial storytelling skills.
Ability to connect Citylitics’ capabilities to customers’ growth strategies, sales growth objectives, and market expansion plans.
Ability to develop executive champions and navigate complex customer organizations.
Strong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact.
Experience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations.

Operational and Analytical Capabilities:

Strong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM.
Ability to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential.
Strong analytical, problem-solving, and decision-making skills.
Highly organized, with strong attention to detail, prioritization, planning, and follow-through.
Ability to lead cross-functional account initiatives without direct authority over the teams responsible for execution.
Sufficient technical fluency to understand Citylitics’ platform, articulate its commercial value, and participate credibly in customer discussions.
Comfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution.

Professional Attributes

Commercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value.
Strategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent.
Highly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum.
Trusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities.
Clear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms.
Accountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets.

Why Citylitics?

Competitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 – $180,000+
This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure
You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.
We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.
There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.
We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.
We work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.

Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!

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More about this job

Responsibilities

The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, focusing on achieving gross and net revenue retention targets. They will build trusted relationships with customer executives to advise on platform adoption and identify opportunities for renewals, upsells, and cross-sells.

Requirements

Candidates must have 5+ years of B2B Account Management or Sales experience within a SaaS or recurring-revenue business. A proven track record of managing complex renewals, commercial negotiations, and achieving revenue retention targets is required.

Skills

Account Management
SaaS
Sales
Renewal Management
Revenue Retention
Strategic Planning
Executive Engagement
Commercial Negotiation
CRM
Data Analysis
Forecasting
Customer Success
Upselling
Cross-selling
Business Development
Communication

Benefits

Generative AI tools access
Data universe access
Collaborative environment

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Predictive Intelligence
Infrastructure
CRM
ERP
Data Lakes
AI Agents
ARR
GRR
NRR
Churn
Renewal Forecasting
Sales Pipeline
Commercial Strategy
Executive Business Reviews
Market Intelligence
B2B
Customer Enablement
Strategic Account Planning

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